Capistrano Mazda

Fabulous customer service Diego offers supreme service in sales and all other interactions were great as well. Thank you for my first enjoyable new car purchase deal after many Diego offers supreme service in sales and all other interactions were great as well. Thank you for my first enjoyable new car purchase deal after many years of painful experiences over the years at other dealers. More

Awesome Service Great experience with Whitney, very efficient, quick with gresat service from all the dealer staff. The whole car buying process was the best ever ex Great experience with Whitney, very efficient, quick with gresat service from all the dealer staff. The whole car buying process was the best ever experienced More

Cyrena and Alex were fantastic as always Both Cyrena and Alex are amazing service professionals. Sweet, humble, and very efficient. Can't even imagine going anywhere else =) I'm very happy wi Both Cyrena and Alex are amazing service professionals. Sweet, humble, and very efficient. Can't even imagine going anywhere else =) I'm very happy with my experience! More

Not organized staff-but very friendly Your staff is extremely friendly. They greeted me when I arrived and knew who I was. They smiled, and made sure I was comfortable. People have great p Your staff is extremely friendly. They greeted me when I arrived and knew who I was. They smiled, and made sure I was comfortable. People have great personalities. When the rep came out to greet me I showed her the scratch on the side of my door. It had been documented by the sales associate that the car was purchased with scratches back in May 2018. Since this was my one year checkup, car only has 3,300, I came in for the oil change and check up in addition to have the scratches buffed out. The car was done under one hour. When I get to the car, scratches are still on the door. The same rep that first approached me said, "oh, is that documented by your sales person, who was the sales person." I again explained the issue, for second time. I had reminded her before to note the scratch situation. I guess she forgot. She immedialty got the tech to look at it. He explained what he was going to do. He took the car, took care of the scratch and came to get me. The car looked great. Then he noticed the car had to be washed again because there was too much wax on the car. Again, had to wait for the person to take the car and wash it. Car came back, it looked great and I drove away. I am not upset because the end result was good. People are nice, mean well but are not organized in what they are doing. The rep should have noted the scratch on the to do list for the techs and the tech should have looked at the condition of the car after he buffed it out. Minor...not a huge issue but not the first time my husband and I encountered issues with your staff not being on task and on point. The other thing is your oil change prices are high. If it wasnt a free oil change I would not have visited your dealership. Perhaps if you have better deals that compete with Pep boys and other places then I will return. More

Customer in mind Listened to my needs and delivered the goods at a good price AND great financing. Friendly sales and front desk personnel, no pressure-no haggle Listened to my needs and delivered the goods at a good price AND great financing. Friendly sales and front desk personnel, no pressure-no haggle More

Quick and easy. Whitney was awesome and made it very easy to find a vehicle that fits our needs and didn’t waste much time getting in and out. She also came in on her Whitney was awesome and made it very easy to find a vehicle that fits our needs and didn’t waste much time getting in and out. She also came in on her day off to make this deal work for us. Customer service was a priority and I would recommend anyone that wants a hassle free purchase or lease to give them your business. The vehicle is awesome and can’t wait to take along drive and enjoy the comfort of the vehicle. More

Great customer service overall Great customer service from the beginning until I drove off the lot in my new Lexus. The finance department was great as well, very helpful and friend Great customer service from the beginning until I drove off the lot in my new Lexus. The finance department was great as well, very helpful and friendly.I would definitely recommend this dealership. Thank you for everything. More

Good communication, work was fast, price is very reasonable. This is not the old dealer concept charging ridiculous price anymore. Someone got the right idea. Cyrena was great. Answered all my questions. Will pr This is not the old dealer concept charging ridiculous price anymore. Someone got the right idea. Cyrena was great. Answered all my questions. Will probably lease another when this lease runs out. Service is a big part of the ownership experience. More

A BIG THANK YOU TO EVERYONE at Capistrano Mazda !!! During my entire car purchasing experience with Capo Mazda, I felt a "unique vibe" with the people and also inside the dealership. I "got" that their During my entire car purchasing experience with Capo Mazda, I felt a "unique vibe" with the people and also inside the dealership. I "got" that their customer-centered culture was by design and not a happenstance. Everyone I dealt with had pride and a cooperative energy—pride in themselves, pride in the Mazda products and proud to be part of the Capo Mazda's team. I had a "memorable experience" that I will cherish for a long time. There are many businesses that could benefit from doing business THE CAPA MAZDA WAY. (Jeanine Just a very happy customer) More

10,000 mile service All was excellent! Alex was very friendly and since there were no loaner cars she called an Uber for me and had a nice lunch until the car was done. T All was excellent! Alex was very friendly and since there were no loaner cars she called an Uber for me and had a nice lunch until the car was done. Then she called an Uber to pick me up- So nice and accommodating More