Capistrano Mazda

Kudos to the service department! My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my ca My service rep , Cyrena, is so “user” friendly and we have actually become friends. I got to my appointment about 35 minutes early, Cyrena got my car right in and it was done before I finished my cup of coffee. And my car came out sparkling clean! Kudos to the service department. More

Perfect No improvements need to be made. It’s always a great experience every time I have to bring the car in for service. Thank you No improvements need to be made. It’s always a great experience every time I have to bring the car in for service. Thank you More

Smooth, easy going and courteous atmosphere My sales guy was Marcin and he was great! I live in San Diego and needed to organize a ride and he took care of that for me. He sent a driver to pick My sales guy was Marcin and he was great! I live in San Diego and needed to organize a ride and he took care of that for me. He sent a driver to pick me up! Also, I don't like spending several hours in dealerships so I asked if we could expedite the process. I knew exactly what I wanted, it was in stock, so we worked out the numbers over the phone, did credit application online so that when I arrived all that was left was a simple test drive and about an hour to do the paperwork. So easy. Thank you guys. My wife loves her new CX-5 More

I had a great experience at Capistrano Mazda I found the car I wanted online and reached out to the sales team. Rick Katz was quick to respond and set up a time to meet. He went above and beyond I found the car I wanted online and reached out to the sales team. Rick Katz was quick to respond and set up a time to meet. He went above and beyond and sent me a personalized video of the exterior and interior of the car. When I showed up to test drive the vehicle he had the car washed and ready out front. Took the test drive and he answered all of my questions. The purchasing experience was great. When I was going over the financials with Chris he answered all my questions and made me feel confident in the decisions I was making. Recently I did experience a hiccup with my CPO vehicle but the folks over at Capistrano Mazda were there to ease my mind and offer me some assistance. I would definitely recommend this dealership to friends and family. The customer service is the best I have received. More

Service on new vehicle My windshield wiper on a new vehicle was defective. I took the care in within 2 weeks and was taken care of immediately with smiles. My windshield wiper on a new vehicle was defective. I took the care in within 2 weeks and was taken care of immediately with smiles. More

Exceptional service! SJC Mazda has been taking care of me since 2016. Glad to have had the same duo, Whitney and Paul, that i had during my first visit. They always go abo SJC Mazda has been taking care of me since 2016. Glad to have had the same duo, Whitney and Paul, that i had during my first visit. They always go above and beyond there. Whitney has always been so helpful and accommodating! I have a Mazda dealer located within 15 minutes of my home, but i drive over an hour to go to San Juan Capistrano Mazda because of the people there and the service they provide. Definitely recommend them More

Good service Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding Mazda San Juan Capistrano employees make sure that they attend to their clients needs. They are easy to talk to and listen to your concerns regarding your car. More

Great experience! Every person I came I was in contact with while during this process was very friendly and professional! I think I got a great care for a great value! Every person I came I was in contact with while during this process was very friendly and professional! I think I got a great care for a great value! Forouz was sure to make sure I knew of and felt comfortable with every feature of my new car before sending me home with it! More

Came from San Diego. Wish I could give TEN stars!! I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly im I just bought my fifth new Mazda, and wanted to get CarPlay installed. I live in San Diego. But the 4.9 (out of 5) rating for Capo Mazda greatly impressed me. The drive to San Juan Capistrano was quick, easy, and scenic. I was the only car there at 7:30 when they opened. The dealership is just a block off the freeway, and looks like it’s fairly new. Most of my career was in automotive sales and service, so I look for ‘telltale’ signs about how a store is being run. Capo Mazda was impeccably clean and well-organized, including the service bays and back lot. There is generous space for good work flow; nothing feels hectic. I chatted with many employees, including service advisors, mechanics, a porter, and sales consultants. Everyone was genuinely effusive in his/her praise of the Capo Mazda work environment, mentioning things like the dealership’s high level of integrity, dedication to quality, and relaxed managerial team. The wholesome environment at Capo Mazda was extraordinarily noteworthy. In short, my first experience at Capo Mazda has assured my future business. When they finished my service work 30 minutes ahead of schedule, I jokingly asked if I could stay longer and just hang out. Even if Capo Mazda may not be your closest dealer, you won’t regret driving just a little farther for the exceptional quality of the experience. More