Capistrano Mazda

Best Service Team The entire service team is great. My car was ready as promised, washed and cleaned nicely. Thank you CYRENA who handled my service appointment and I s The entire service team is great. My car was ready as promised, washed and cleaned nicely. Thank you CYRENA who handled my service appointment and I spoke with everyone else in this awesome friendly department as well. I would recommend CapoMazda to everyone I know for all their service & sales needs!! Don't Hesitate, just go and see them...Thank you More

Speedy service, friendly and professional Alex was friendly, very cheerful and efficient. My car was finished earlier than promised. The wait was comfortable. My requests were addressed. I a Alex was friendly, very cheerful and efficient. My car was finished earlier than promised. The wait was comfortable. My requests were addressed. I am happy with the service here. More

Great experience! My husband and I came in to lease a car and Heather was very helpful as well as everyone else we spoke too. Heather was on top of everything. We had n My husband and I came in to lease a car and Heather was very helpful as well as everyone else we spoke too. Heather was on top of everything. We had no questions to ask because she covered everything. She went above and beyond to help us and make us comfortable as we were in a car accident days prior to our visit. The customer service was excellent. Thank you for making our visit exceptionally easy and comfortable. More

Bought Mazda 3 hatch Great experience buying the car. They were friendly and took good care of me to get me in the car I wanted. Would recommend for sure Great experience buying the car. They were friendly and took good care of me to get me in the car I wanted. Would recommend for sure More

Great Sales Reps, terrible finance rep. This dealership is very nice, it's located right off the freeway so it was easy to get to. Both Fouroz and Whitney who I worked with were so amazing, This dealership is very nice, it's located right off the freeway so it was easy to get to. Both Fouroz and Whitney who I worked with were so amazing, some the of kindest, real and awesome people I've ever encountered. On the other hand, AJ, who assisted with the financing was one of the rudest and snakey people me and my family have spoken with. He seemed very normal at first, was kind blah blah but when we decided not to purchase the extended warrantys he was selling he went from a nice guy to a rude guy. His attitude did a 180 when I acknowledged that I didn't want to purchase an extended warranty as I was able to find better pricing (overall) elsewhere. When we were finished all he said was 'okay you're done' no thank you, no eye contact, no handshake for spending $35K at their dealership, just a rude 'you're done". When we all left the room, we all brought up his rudeness individually at the same time so we all noticed it. He ALSO said we need a check then and there or we can't get the car (mind you we drove 300 miles round trip to be here) or we can finance through Mazda. So I called my credit union and they said he was lieing and trying to get us to sign financing with them so he could make commission. And out of the blue, when I walked back in the room, that was magically an option. I wasn't going to even mention AJ in my review but come to find Monday, he didn't put the deposit we left of $1200 on our option purchase contract so when I tried to finish my financing with my credit union on Monday the option contract was incorrect and AJ took $1200 from us and didn't list that he received it. Luckily my partner came up with the idea (not mazda) that we could get a new loan for the full amount and they could refund us the $1200 AJ "accidentally" left off our contract. This actually took some teeth pulling from the dealership to do so, for whatever reason, we had a signed contract and they would get the full amount, so why not make it easy? All in all, we loved our sales reps Forouz and Whitney but wish AJ would not be able to interact with customers as he was rude, lied to all of us, basically tried to scam us and then "accidentally" forgot that we gave him $1200. We also wish the dealership would be more helpful with customers who spend $35K and have their entire week ruined by one of THEIR employees. More

Great dealer, which is rare! Excellent staff and dealer. Always enjoy coming here. Cyrena was great and had my car in and out of service very quickly so I didn't have to wait long Excellent staff and dealer. Always enjoy coming here. Cyrena was great and had my car in and out of service very quickly so I didn't have to wait long. Marcin is wonderful as usual, and got to show me some of the new features of the new Mazda 3, will be coming back to get one from him eventually. More

Above and beyond sales experience Whitney is a gem of a salesperson! Unassuming, kind, helpful, resourceful, and informed. She made our used car buying experience as non-stressful as Whitney is a gem of a salesperson! Unassuming, kind, helpful, resourceful, and informed. She made our used car buying experience as non-stressful as possible. Highly recommend seeking out Whitney at Capo Mazda! More

Pleasant visit to dealership I knew what I wanted going into my visit to the dealership so it went by fairly quick. Seemed to be under staffed as Whitney was trying to help multip I knew what I wanted going into my visit to the dealership so it went by fairly quick. Seemed to be under staffed as Whitney was trying to help multiple people at once. Other than that it was a pleasant visit to a car dealership. Whitney was very nice and helpful as well as Kevin. They both we’re more than happy to answer any questions and we’re not pushy at all. Made my visit enjoyable. More

Excellent service only advice I would say is don't leave your copied keys in the vehicle that is getting worked on they could get stolen. only advice I would say is don't leave your copied keys in the vehicle that is getting worked on they could get stolen. More

Oil change + car wash Service was good and done in a timey manner but you could tell my car wash was rushed & not done with much effort for the inside or outside. Service was good and done in a timey manner but you could tell my car wash was rushed & not done with much effort for the inside or outside. More