Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Mazda
San Juan Capistrano, CA
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 1,311 reviews
June 25, 2021
I had the most enjoyable car buying experience at Capistrano Mazda. My sales representative, Marcin, was knowledgeable, straightforward and very pleasant. Capistrano Mazda. My sales representative, Marcin, was knowledgeable, straightforward and very pleasant. More
by cstoltman
Employees Worked With
Finance Dept. - John, 5 stars, Tom Deering, Marcin Paluch
June 24, 2021
This dealership was nothing but respectful, polite, and never pushy. I would 10/10 recommend them to anyone looking for a new Mazda or VW. Bennett Deming did an awesome job guiding me through the process. never pushy. I would 10/10 recommend them to anyone looking for a new Mazda or VW. Bennett Deming did an awesome job guiding me through the process. More
by Tombiker
Employees Worked With
Ben Deming
June 19, 2021
As a first time Mazda CX 5 car buyer, we had a great experience with Rick. He made the entire process seamless and was very pleasant to talk to. He was willing to work with us for what we were looking f experience with Rick. He made the entire process seamless and was very pleasant to talk to. He was willing to work with us for what we were looking for and made the entire experience much less stressful. We came in on a Friday afternoon to close out the sale, Rick went above and beyond taking the time to explain all the features of the car even past the operating hours (we were there until 9pm when they close at 8pm). Overall, great car buying experience! More
by asitu
Employees Worked With
AJ Jamshidi, Rick Katz
June 18, 2021
Great Experience. I was helping my daughter purchase a SUV, a 2020 Mazda CX-5 Touring....Fantastic help from Otto, guiding, but not pushing the process, with No stress, and she got exactly what she was lo SUV, a 2020 Mazda CX-5 Touring....Fantastic help from Otto, guiding, but not pushing the process, with No stress, and she got exactly what she was looking for...Extremely Happy with the Purchase! More
by genlog1
Employees Worked With
Tom Deering, AJ Jamshidi, Otto Cedeno
June 09, 2021
We had the best experience with Forouz and AJ in the financial department. We live over an hour away and were able to work out the deal online before driving in. Once there, the customer service we rece financial department. We live over an hour away and were able to work out the deal online before driving in. Once there, the customer service we received was beyond exceptional! They made us feel like family. We love our new CX5 GT and we’re so happy we found this dealership as we had been looking for a while and weren’t happy with the deals we were offered. Definitely ask for Forouz. She made the entire experience simple and it was a pleasure working with her. You won’t be disappointed! More
by Cawsin
Employees Worked With
AJ Jamshidi, Forouz Mohisefat
June 03, 2021
Bought a new Mazda 6 as a first time car buyer, and would definitely recommend. Rick went above and beyond, and what I expected to be a stressful purchase instead was painless and smooth. I was already a f definitely recommend. Rick went above and beyond, and what I expected to be a stressful purchase instead was painless and smooth. I was already a fan of Mazda, but even happier to be a Mazda driver! More
by kuwahara
Employees Worked With
Moe Afzal, Paul Clark, Rick Katz
June 02, 2021
The buying experience was excellent. Whitney was a charm. The financing process was straight forward and easy to understand. The staff was very accommodating. There was no pressure for upsell. Everything was The financing process was straight forward and easy to understand. The staff was very accommodating. There was no pressure for upsell. Everything was presented to me, Available services, extended warranty, etc. More
by Kerwind
Employees Worked With
Whitney Bowens, AJ Jamshidi
June 02, 2021
Place is top notch. Customer service is great. You feel welcome as you step in. Amongst my long experience buying/leasing cars in several countries, Rick Katz was the best ever ! So caring, patient, friend welcome as you step in. Amongst my long experience buying/leasing cars in several countries, Rick Katz was the best ever ! So caring, patient, friendly, not pushy at all, knowledgeable. He came back for 3 hours although he was off that day, took all the time to go through my son’s new car, and it was almost 9pm (office closed at 8pm). Very much appreciated. I wish all car dealers and salesperson could be like him. Great asset to Mazda ! More
by Parisian
Employees Worked With
Rick Katz
June 02, 2021
Easy experience with leasing my 2021 CX9. All negotiations done via email over 2 days. Was lucky enough to get the exact trim and color I wanted. Walked into dealership 2 days after negotiating f negotiations done via email over 2 days. Was lucky enough to get the exact trim and color I wanted. Walked into dealership 2 days after negotiating final price, signed papers and drove away with the car. Simple. Jerry and Diego at the dealership were stellar in helping me and making the experience enjoyable. More
by Rah
Employees Worked With
Diego Blakely, Jerry Aydemir
May 31, 2021
We purchased a 2021 Mazda CX-5 and are extremely happy with the service. Rick Katz was excellent with his service, and very knowledgable. I also did not feel pressured at all while at the dealership and f with the service. Rick Katz was excellent with his service, and very knowledgable. I also did not feel pressured at all while at the dealership and felt at ease while exploring my options. AJ in the finance department was also very helpful and helped us explore different loan options in a matter of minutes. Overall, we are very happy with our experience and would recommend this dealership to everyone. More
by kmozaffari
Employees Worked With
AJ Jamshidi, Rick Katz
