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Capistrano Mazda
San Juan Capistrano, CA
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,311 reviews
August 03, 2019
Excellent From arriving to my departure everyone was courteous, kept me informed, and made me feel comfortable. Thank you so much for everything-I plan to retur From arriving to my departure everyone was courteous, kept me informed, and made me feel comfortable. Thank you so much for everything-I plan to return More
by lacasper
Verified CustomerEmployees Worked With
Paige
August 02, 2019
Took care of the problems We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicl We really needed a courtesy vehicle, however you don't take reservations. First come, basis. When we were there at 5:30 PM hoping to get a vehicle, there were none available. Rick Katz spoke to the service manager and he was able to come up with a courtesy vehicle. We greatly appreciated you going out of your way to address our situation. This is what a great dealership is all about..............Thanks again. More
by Richard.G.Helgeson
Employees Worked With
Lou Bastiaans, Rick Katz
July 22, 2019
Friendliness Most of the staffs are very accomodating. They help me for what I need. They explain it well for their services. I like it much. Most of the staffs are very accomodating. They help me for what I need. They explain it well for their services. I like it much. More
by v.raf22
Employees Worked With
Marcin Paluch, Diego Blakely
July 20, 2019
Great first experience! First time buying a Mazda & it was great! We worked with Diego and he was not pushy or your typical car salesman. We told him what we wanted and he de First time buying a Mazda & it was great! We worked with Diego and he was not pushy or your typical car salesman. We told him what we wanted and he delivered it. Highly recommend this dealership! More
by Tmoran321
Employees Worked With
Diego Blakely
July 18, 2019
Mazda cx9 I had to bring my car 2nd time due to noise in the engine and they were able to find the problem I would like to especially say that Cyrena Moreno was I had to bring my car 2nd time due to noise in the engine and they were able to find the problem I would like to especially say that Cyrena Moreno was especially nice to work with and made sure I am being taken care of More
by VICENTENG1949
Employees Worked With
Forouz Mohisefat, Cyrena Morena
July 17, 2019
Not very happy Service provider did not do what she promised Car was supposed to be washed as advised but it was not done. Please do not tell your customer things Service provider did not do what she promised Car was supposed to be washed as advised but it was not done. Please do not tell your customer things that you’re not able to do More
by HVAS99
Employees Worked With
Cyrena Morena
July 16, 2019
Great experience Forouz was awesome to work with. I came in to decide to either get into a new lease or buy my current leased car, which I decided to buy my current ve Forouz was awesome to work with. I came in to decide to either get into a new lease or buy my current leased car, which I decided to buy my current vehicle. I never felt pressured by Forouz for a different decision. I love my CX5 and will be a return customer in the future. More
by lspence78
Employees Worked With
AJ Jamshidi, Forouz Mohisefat
July 16, 2019
all good Good service, staff is helpful, work on the car well done, car dashboard/computer info was updated, service done in a timely manner. Thank you! Good service, staff is helpful, work on the car well done, car dashboard/computer info was updated, service done in a timely manner. Thank you! More
by ICAPANO
Employees Worked With
Cyrena Morena
July 12, 2019
Review of Service on 7-10-19 I rated your service center with a 5-star rating because: A. Service Writer Cyrena Moreno, very friendly and knowledgeable about the service needs I rated your service center with a 5-star rating because: A. Service Writer Cyrena Moreno, very friendly and knowledgeable about the service needs for my vehicle. Cyrena also up to speed with the "Open Recall" I had on my car. B. Hector Arvizu, thee mechanic who repaired my car, did a thorough job fixing all needed services. C. Waiting room, comfortable More
by avrammichael215
Employees Worked With
Moe Afzal, Hector Arvizu, Cyrena Morena
July 11, 2019
Cyrena was a godsend I called Mazda when my car wouldn't start letting them know I was going to have AAA tow it in. They were ready to accept it, process me through quick I called Mazda when my car wouldn't start letting them know I was going to have AAA tow it in. They were ready to accept it, process me through quickly and thoughtfully and they even had a courtesy car waiting for me. The way they conducted business was fair and the outcome did not have unwelcome surprises. Very happy with their service and the how quickly they were able to help me. More
by Lindseyclan
Employees Worked With
Cyrena Morena
