Capistrano Mazda

Excellent Rick with Marcin's assistance went above and beyond in their job in selling/leasing a new car. I had come back because I have had previous excellent s Rick with Marcin's assistance went above and beyond in their job in selling/leasing a new car. I had come back because I have had previous excellent service with my previous CX5 2016. More

Great experience I was on the lookout for an all wheel drive, soul red Mazda CX 5. Apparently there was only one around in the entire Southern Calofornia area. Moe a I was on the lookout for an all wheel drive, soul red Mazda CX 5. Apparently there was only one around in the entire Southern Calofornia area. Moe and Tom , sales managers did everything to get the car for me in a timely fashion.. They communicated with me all the way through the process, The process was seamless and fast. I'm extremely thankful for their help. Lauren , one of the sales associates helped me during the delivery phase of the vehicle. She was knowledgeable about the vehicle, explained every feature to me. Very nice car buying experience! More

Easy to work with! I had a great experience working with Whitney at Capo Mazda. I started looking at the Mazda CX-5 about 8 months before my current Toyota lease was exp I had a great experience working with Whitney at Capo Mazda. I started looking at the Mazda CX-5 about 8 months before my current Toyota lease was expiring, and Whitney worked with me that whole time with test drives, crunching numbers, and keeping me updated on any promotions they had to get me into the car of my dreams! I ended up getting out of my Toyota about 2 months early, so Whitney definitely showed great patience with me with our 6 months of back and forth communication. I am so happy with my experience and the car itself, I’d recommend Whitney & Capo Mazda to everyone! More

Quick, efficient and friendly service! After purchasing a new Mazda CX-9 from Capistrano Mazda, I was contacted within a week for the additional service promised. I made my appointment for After purchasing a new Mazda CX-9 from Capistrano Mazda, I was contacted within a week for the additional service promised. I made my appointment for the early morning and was greeted as soon as I arrived by Cyrena. She was super friendly and extremely efficient during the check in process. Taylor (I believe, sorry if I am mistaken!) assisted me with getting a loaner vehicle- extremely convenient since other dealerships that I have visited recently do not provide such a courtesy. Turnaround time for service was much less than originally quoted so it was amazing to get back my new car early in the afternoon. Thank you! More

Painless Transaction We found a CPO car on CarGuru we were interested and sent an inquiry to the dealer. Lauren called me immediately and an appointment was set for later We found a CPO car on CarGuru we were interested and sent an inquiry to the dealer. Lauren called me immediately and an appointment was set for later that day. I was expecting upon getting there to be passed off to another salesman (as has happened to us at other dealers) but Lauren was there waiting for us, already had the car all prepped for a test drive, She even had a printout for me of some features I asked for based on our phone conversation. We took the car for a test drive and it was practically new. Upon starting the deal, we learned Cao Mazda has a CPO no haggle process. The price you see is the price you get. This makes car shopping really easy. The only suggestion I have is to provide the consumer an itemized cost list rather than making the consumer ask for it. I understand this is part of the sale process, but I’m really an advocate for transparency and we found something on the itemized printout that I wasn’t going to pay for. They were willing to take it off the bill, but had I not asked, it would’ve gotten added to the cost of my loan. My financing was already prearranged and they couldn’t beat it, so this was also an easy part of the deal. I also had a trade in and they met my request based on another dealer’s quote, so again, an easy process Overall, this process was painless. It did ire some “hurry up and wait” but all in all, I feel like we got a good deal and I got the car I wanted. More

New car Jerry was professional and very helpful in the process of buying my first car. I would definitely recommend San Juan Capistrano Mazda! They will alway Jerry was professional and very helpful in the process of buying my first car. I would definitely recommend San Juan Capistrano Mazda! They will always give the best deals. More

Repair of plastic molding Got an appointment quickly, next day. Car was taken in for service within 5 minutes of my arrival. Car was ready within the hour. Very pleased Got an appointment quickly, next day. Car was taken in for service within 5 minutes of my arrival. Car was ready within the hour. Very pleased More

Loved Jerry. Love my car so much!! Rides great and I feel very safe. I checked out many cars prior and I am so glad I made this choice. Love my car so much!! Rides great and I feel very safe. I checked out many cars prior and I am so glad I made this choice. More

CX3 lease. I went on the Capistrano Mazda website and leased a CX3 and it was ready the next day. Rick Katz had the paperwork ready, gave us a test drive, and a I went on the Capistrano Mazda website and leased a CX3 and it was ready the next day. Rick Katz had the paperwork ready, gave us a test drive, and a detailed description of the vehicle. Bill Sabella More