Back

Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

Directions

By Type

Showing 1,311 reviews

October 13, 2019

Excellent Experience From the time of my inquiry until I drove off with my new Mazda 3, everyone I worked with was awesome. My sales representative, Rick, was very attenti More

by CPO Mazda3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Moe Afzal, Marcin Paluch, Diego Blakely, Rick Katz
Oct 13, 2019 -

Capistrano Mazda responded

Thank you for taking the time to let us know about your positive experience with Rick, Diego and Moe. Great customer service is always our goal and we are happy that they were able to answer all your questions, along with being attentive and accommodating. Enjoy your new Mazda 3 and thank you for the recommendation! Kate

October 10, 2019

Polite, and great service Excellent service. Polite, professional staff. I am not sure who worked on the car but the front staff are great to work with. Have been going to t More

by mollyg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Cyrena Morena, Alex Hernandez, Laura Reiter
Oct 10, 2019 -

Capistrano Mazda responded

Thanks for the great review, Molly! We truly appreciate your loyalty to Capistrano Mazda and we're happy to hear that you had such a positive service experience on your last visit. We look forward to seeing you next time! Kate

October 09, 2019

general service excellent service as always - my usual service advisor no longer there BUT was advised by PAIGE who was excellent throughout - very knowledgeable and More

by bought a new car -very happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige =service advisor
Oct 10, 2019 -

Capistrano Mazda responded

We are very happy that Paige could provide outstanding customer service. Thank you for the 5-star review and for being part of the Capo Mazda family! Kate

October 08, 2019

Excellent Customer Service The service adviser, Alex, always showed understanding and great care in our service visits. We are grateful for her excellent customer service and fo More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 08, 2019 -

Capistrano Mazda responded

Thank you for sharing your feedback so that others will know what it's like to have their vehicle serviced at Capistrano Mazda ! We are glad to hear that Alex provided helpful service. If any future issues should arise, we will be here to assist. Kate

October 08, 2019

Installation of Roof Racks Quick and easy...also washed my car...nice touch. Racks were included in my transaction, but were out of stock at the time...they were ordered and I w More

by ganvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kira Uda
Oct 08, 2019 -

Capistrano Mazda responded

We are fortunate to have a great service team! Thank you for your business, and thank you for the great review! Kate

October 07, 2019

CX-5 Purchase Once on the lot, I expected the typical car sales transaction to be filled with pressure and stress, but was relived to find out just the opposite. It More

by David M
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
Oct 08, 2019 -

Capistrano Mazda responded

Hi David! Thank you for taking the time to share your excellent experience with Rick! We are so happy we had the exact car you wanted and that you were treated with the utmost professionalism. Should you need anything, please don't hesitate to reach out! Kate

October 07, 2019

Fast and Friendly Maybe not the best price for an oil change ..But fast and painless. Car washed and ready to go as promised..Staff was very friendly More

by dgleck32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kira Uda
Oct 08, 2019 -

Capistrano Mazda responded

Thank you for sharing your experience with us! We truly appreciate your feedback and will share it with our team.. We hope to continue to earn your business in the future. Kate

October 05, 2019

Greay dealership As good of an experience as you can have. Makes the process super easy. I will continue to come here to have my car serviced. More

by ERIC.PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
Oct 06, 2019 -

Capistrano Mazda responded

Hello Eric! Thank you for the kind words for your service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate

October 04, 2019

Loving My CX-5 Could not be happier with my new lease on the Mazda CX-5. The car has the same bells and whistles a the Infiniti I previously leased, but has better m More

by gen.priest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Forouz Mohisefat
Oct 04, 2019 -

Capistrano Mazda responded

Thanks for taking the time to share your experience at Capo Mazda! We're thrilled to hear that the sales team was able to help you find what you were looking for. We appreciate your business and hope you will enjoy your Mazda CX-5. Please reach out to us if we can be of any further assistance! Kate

October 04, 2019

Great customer service Whitney was amazing to work with: she had a genuinely caring and positive attitude, got the car my son wanted (exceeded his expectations), and expedit More

by joiedlf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens
Oct 04, 2019 -

Capistrano Mazda responded

Thanks for the 5-star review! We strive to provide the best customer service and your positive feedback about Whitney is much appreciated. We're glad that your son found what he was looking for at Capo Mazda and hope he's enjoying his new ride! Kate

...
52
...