Capistrano Mazda

We knew what we wanted; the Capistrano staff made it happen. I wanted a specific color CX-9 and my husband wanted a specific package for me. Capistrano had what we were looking for, so we drove up one Saturday I wanted a specific color CX-9 and my husband wanted a specific package for me. Capistrano had what we were looking for, so we drove up one Saturday afternoon in early December 2019 from east Chula Vista. I took a test drive and we negotiated the terms. My 17 year old daughter was with us and she took in all of the proceedings. Our sales rep., Whitney B., was personable and knowledgeable. Every step of the process she made sure we were clear of the purchasing process and who would speak to us, e.g. financing personnel. The beautiful, new facility provided plenty of private space for business transacting and open areas for enjoying snacks and cold or hot beverages. I was sorely amazed to find Faygo in the refrigerator! Midwesterners know exactly to what I am referring. Before we left, Whitney took time to show me the features of the car. While this was not my first CX-9, it has been 12 years since my last new one. This is the seventh Mazda (MPV, two 3s, CX-9, CX-5 and a 6) in the family over the years, and I am very pleased. More

Got what I wanted.....and needed! I had visited two other Mazda dealers (in San Diego) to look at cars. Told them what I wanted....crickets. So I decided to stop by Capo Mazda one I had visited two other Mazda dealers (in San Diego) to look at cars. Told them what I wanted....crickets. So I decided to stop by Capo Mazda one night on the way home to San Diego. I walked in, met Rick, said what I wanted, and boom! Had the car three weeks later. I wasn't in a hurry for the car but I did want what I wanted, One of the other Mazda dealers informed me that they had the model below what I had said I was looking for and would I be interested in it. Rick listened to me and got what I was looking for. Capo Mazda may be 85 miles away but they took care of me. More

Repair Cyrena did a great job getting my car fixed was on top of what had to be done Will ask for her in the future for service Cyrena did a great job getting my car fixed was on top of what had to be done Will ask for her in the future for service More

Forouz was AMAZING! Forouz made it incredibly easy to trad in our CX5 and upgrade to a beautiful CX9. She knows our family, and works to meet our needs! She started by Forouz made it incredibly easy to trad in our CX5 and upgrade to a beautiful CX9. She knows our family, and works to meet our needs! She started by asking what we hoped for, and made it possible to get exactly that! More

Service Had an oil change and my tires rotated . Great service. They ubered me home so I didn’t have to wait and back after it was done Had an oil change and my tires rotated . Great service. They ubered me home so I didn’t have to wait and back after it was done More

Great experience Whitney and Rick were very helpful. Process was quick and smooth with little pressure or hassle. Love the new vehicle and will recommend to others. Whitney and Rick were very helpful. Process was quick and smooth with little pressure or hassle. Love the new vehicle and will recommend to others. More

Professional service at a reasonable price I am consistently delighted with the service on my MX-5. Convenient appointment times, quick intake, pleasant waiting area with beverages and snacks.. I am consistently delighted with the service on my MX-5. Convenient appointment times, quick intake, pleasant waiting area with beverages and snacks....all at a reasonable cost. I take advantage of their promotions for routine service and am always impressed. More

Everyone was so helpful and I'm happy with my car Diego was very helpful and answered all my questions. He was awesome to work with. He installed my car seat for me. I'm very happy with my car. Diego was very helpful and answered all my questions. He was awesome to work with. He installed my car seat for me. I'm very happy with my car. More

Great experience The awesome, wonderful, energetic, and loving person Marcin Paluch who really, really, really took care of us was. Finance person needs additional tr The awesome, wonderful, energetic, and loving person Marcin Paluch who really, really, really took care of us was. Finance person needs additional training. He had really hard time to explain the contract numbers when asked. More

Yea New Car without the hassle After a few conversations about both Used and New cars I continued to shop around and received the best price and great customer service to make the p After a few conversations about both Used and New cars I continued to shop around and received the best price and great customer service to make the process simple. More