Capistrano Mazda

everyone is so pleasant and helpful- i have had nothing but amazing experiences with mazda and will continue to use them in the future! thank you! but amazing experiences with mazda and will continue to use them in the future! thank you! More

Customer Service at its BEST I'm so impressed with Capistrano Mazda as they met every deliverable they promised us and then some. Lou B understands how to deal with customers and I'm so impressed with Capistrano Mazda as they met every deliverable they promised us and then some. Lou B understands how to deal with customers and made our (my wife and me) experience truly the best service we've ever experienced. In fact, we recently had an interaction with Capistrano Nissan that was so horrific that after this service I told my wife we will never have another Nissan! Every step of the way, Capistrano Mazda has it down to a science. Even the billing process is simple as we received texts with updates and when the vehicle was ready a link was set to pay the bill on-line so there was no waiting period to pick the car up. Just walk in and get the keys. LOVED our experience! More

Thank you for doing the 30k service on my Mazda6, the service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. service rep Cyrena was very courteous and the video the mechanic shared was cool to see the issues with the car. More

My wrench light came on and I called the dealership in the morning and they were able to fit me in the same afternoon. I just needed an oil change and they also took care of a recall. My car was finished the morning and they were able to fit me in the same afternoon. I just needed an oil change and they also took care of a recall. My car was finished in a timely manner and even washed. Cyrena provided excellent customer service and the vibe in the service department is so calm and I am always greeted immediately when I walk in the door. Great job 😄 More

awesome as usual usual amazing service - ready for me at appointed time, professional and courteous, and extremely fair and honest - refreshingly pleasant experience l usual amazing service - ready for me at appointed time, professional and courteous, and extremely fair and honest - refreshingly pleasant experience like no other dealer ive had work done at- my service rep (cyrena) was incredibly helpful and pleasant More

Stress Free!!! From the very first contact Forouz Mohisefat made me feel I was in good hands and the experience turned from being stressful to stress free!!!! From the very first contact Forouz Mohisefat made me feel I was in good hands and the experience turned from being stressful to stress free!!!! More

Excellent experience. Friendly and helpful Lauren and Moe were great ! they made this sale easy and the experience hassle free. Lauren even called me the next day to make sure I was doing ok Lauren and Moe were great ! they made this sale easy and the experience hassle free. Lauren even called me the next day to make sure I was doing ok with all the features of my new car. Would highly recommend them More

Overall good expieriance. But would not take anything off MSRP, although the expieriance was positive because the personel were pleasant to work with I will likely shop elsewhere in the future. I asked if we MSRP, although the expieriance was positive because the personel were pleasant to work with I will likely shop elsewhere in the future. I asked if we got any free oil changes as part of a new car purchase. The employee said,” we’re not allowed to give anything for free” combining the refusal to reduce the car price from mars and no oil changes makes me think the car dealership owner is cheap. And/or we got taken on our car purchase. I wish I would have done better research. Tuttle click offers over $1000 off the same exact model we puchased. Shame on me I guess for not doing my homework, but that just mean I will not shop at this store anymore especially because we asked if they could take anything off and they said no More

Service writer was friendly, knowledgeable and professional. Most important; the car was ready when she said it would be! The Service Department was easy to locate and the interior was modern, op professional. Most important; the car was ready when she said it would be! The Service Department was easy to locate and the interior was modern, open and inviting ...not dingy and run down like some dealerships. The waiting area was also very nice. More

I found everyone at the dealership to be very helpful, friendly and positive . I had pretty much set my mind on a more affordable trim level of the new CX 30 but was offered and accepted a higher trim le friendly and positive . I had pretty much set my mind on a more affordable trim level of the new CX 30 but was offered and accepted a higher trim level at the same price. I have many a extra features to enjoy. More