Capistrano Mazda

Best dealership ever! This is an absolutely gorgeous showroom! The staff is all top-notch. I worked with Forouz and loved everything about her. She is so kind, patient an This is an absolutely gorgeous showroom! The staff is all top-notch. I worked with Forouz and loved everything about her. She is so kind, patient and knowledgeable. She is a definite asset to the dealership and I would recommend her to anyone! More

Very professional and on time service Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward we Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward were very professional! More

Too much paper. They should copy what online dealers are doing. They literally had to fill out paperwork by hand. It’s 2020. Also I am repeated customer, doing everything from scratch is annoying. Took 2.5 doing. They literally had to fill out paperwork by hand. It’s 2020. Also I am repeated customer, doing everything from scratch is annoying. Took 2.5 hours just for paperwork and I skipped the sales pitch of the finance department. More

CX-9 buying experience Great experience w/ Rick Katz buying a new Mazda CX9. I shopped around quite a bit on the phone and swiftly dismissed dealers who: 1) weren't giving Great experience w/ Rick Katz buying a new Mazda CX9. I shopped around quite a bit on the phone and swiftly dismissed dealers who: 1) weren't giving the best price based on my research 2) didn't respond promptly or genuinely 3) gave that slick salesman/woman vibe or weren't friendly/nice 4) didn't have the car in stock but said "they could get it" Cap Mazda gave me the price I was looking for and had the car I wanted. Also, Rick was someone I felt comfortable buying from and that's really why I gave him my business. More

Installed apple play The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and rep The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and replaced my screen for no extra charge. Great job💯 More

Friendly, efficient service. Easy and pleasant experience having my car serviced. The provided Uber service to and from the dealership was great and better than a shuttle. having my car serviced. The provided Uber service to and from the dealership was great and better than a shuttle. More

Had an amazing experience with Whitney and the team down at Capistrano Mazda. They went above and beyond to make sure I was taken care of, even after I drove away with my new car! Definitely have to check o at Capistrano Mazda. They went above and beyond to make sure I was taken care of, even after I drove away with my new car! Definitely have to check out this spot! More

Not dishonest but also not telling the whole truth Whitney is overall really great. She would answer questions well most of the time but sometimes would deflect a. direct question by explaining somethi Whitney is overall really great. She would answer questions well most of the time but sometimes would deflect a. direct question by explaining something else if she thinks it may not be helpful for selling. So make sure she gives a clear answer to your questions. And for important negotiation, it may be good to take recordings and rephrase in indisputable statements, so she is accountable for what she said. More

Rick and Whitney were awesome throughout the test drive and purchase process! It had been years since I purchased a new car, and I was very pleased with the low-key nature and stress-free attitude at Capis and purchase process! It had been years since I purchased a new car, and I was very pleased with the low-key nature and stress-free attitude at Capistrano Mazda. Thank you for an extremely positive purchase experience! I am enjoying my new CX-5. Kudos! More

Jerry was easy to work with,making sure we got everything we wanted in our new CX5 Grand Touring edition. Before we drove out of the dealership Jerry spent time going through all of the cars capabilities. He we wanted in our new CX5 Grand Touring edition. Before we drove out of the dealership Jerry spent time going through all of the cars capabilities. He also schedule an appointment for us to return the dealership to answer any questions We took advantage of that and came back to make sure we were taking full advantage of the cars capabilities. More