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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

March 04, 2020

Had an amazing experience with Whitney and the team down at Capistrano Mazda. They went above and beyond to make sure I was taken care of, even after I drove away with my new car! Definitely have to check o More

by Bryce Y
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
Mar 05, 2020 -

Capistrano Mazda responded

Bryce, Thank you for taking the time to write this review and let us know how we are doing. We are pleased to hear that Whitney and the team provided you with a positive experience. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Capistrano Mazda are glad to have you as a customer. Kate

March 02, 2020

Not dishonest but also not telling the whole truth Whitney is overall really great. She would answer questions well most of the time but sometimes would deflect a. direct question by explaining somethi More

by TomBahamas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens
Mar 02, 2020 -

Capistrano Mazda responded

Hi Tom, Here at Capistrano Mazda, customer satisfaction is our #1 priority so we appreciate this valuable feedback. I want to thank you for choosing Capistrano Mazda and hope you'll give us a chance to do better next time. Kate

March 01, 2020

Rick and Whitney were awesome throughout the test drive and purchase process! It had been years since I purchased a new car, and I was very pleased with the low-key nature and stress-free attitude at Capis More

by New Mazda Owner2020
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi, Rick Katz
Mar 01, 2020 -

Capistrano Mazda responded

Thank you for your business and for this review. We're happy to hear Whitney and Rick were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with your new Mazda CX-5 in the future, please let us know. Kate

February 27, 2020

Service was great! My advisor Cyrena was friendly and explained everything to me perfectly. This was my second time speaking with her and she provided awesome customer service. More

by ANGELIQUEMARTINEZ00
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Feb 27, 2020 -

Capistrano Mazda responded

Hi Angelique, Thank you so much for your excellent review! We are so glad that Cyrena had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Kate

February 27, 2020

Perfect Bought my car at Capistrano Mazda almost two years ago. The dealership is clean, they have friendly staff, a comfortable waiting area with water and More

by Stranded Hiker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi, Cyrena Morena
Feb 27, 2020 -

Capistrano Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

February 27, 2020

Jerry was easy to work with,making sure we got everything we wanted in our new CX5 Grand Touring edition. Before we drove out of the dealership Jerry spent time going through all of the cars capabilities. He More

by tomresh
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Jerry Aydemir, Forouz Mohisefat
Feb 27, 2020 -

Capistrano Mazda responded

Thank you, Tom, for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new CX5 Grand Touring edition! All of us at Capistrano Mazda are glad to have you as a customer. Kate

February 26, 2020

Best and friendly dealership I've ever go to. Ben is the salesman that helped me to purchase my MX5, thanks again Ben. I would like to come back for another car if Im in the market again. Thank you Capistra More

by andrewdinh1992
Recommend Dealer
Yes
Employees Worked With
Ben, AJ Jamshidi
Feb 26, 2020 -

Capistrano Mazda responded

Thank you, Andrew! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda, we hope you are enjoying your new MX5! Kate

February 25, 2020

Alex was very professional and helpful...I’m in and out..discrepancies of CX5 were fixed and Whitney will mail the missing parts to me More

by loujotz4
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, Alex Hernandez
Feb 25, 2020 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

February 25, 2020

Great Service! Visiting Capistrano Mazda is always a pleasant experience. Cyrena made sure I understood everything that needed to be done to my vehicle and she kindl More

by roxzoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Feb 25, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and are happy to hear that Cyrena delivered a great experience. We look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

February 24, 2020

Love Mazda! We had a wonderful experience at Mazda. Such a smooth transition. The service we received was awesome. Whitney was our sales rep. She was very att More

by amurashko.ngs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
Feb 24, 2020 -

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! It's fantastic to hear that Whitney provided you with great customer service while assisting you with your new Mazda CX-9! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Kate

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