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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,317 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids. Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place! Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,317 reviews

April 14, 2020

Had my car maintained and service was still excellent. This is my 2nd car from this dealership and they never failed me giving the best service they can. People are very awesome. Keep up! More

by aaron.icabales
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Capistrano Mazda responded

Hi Aaron, Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

April 14, 2020

Easy, professional, quick and helpful Car had check engine light. Set up appointment. Got car in quickly. Diagnosed problem. Needed to wait a day for a part. Fixed it and called me to More

by ChrisGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Capistrano Mazda responded

Thanks, Chris, for sharing your thoughts about your service experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

April 07, 2020

I was able to schedule service for a recall notice. The woman at the front of the service counter was very nice and the service was quick and efficient. More

by Konish7
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Capistrano Mazda responded

We are so grateful that you chose to do business with Capistrano Mazda! Your experience matters so much to us, and I am happy to see that we fulfilled your expectations. Thanks for coming and we hope to see you again. Kate

March 23, 2020

60k mile service & tires, Thank you! Brought by 2008 Mazda3 in for it's 60k service and knew I probably needed tires as well. They helped me with a sale price for the tires and completed More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Mar 24, 2020 -

Capistrano Mazda responded

Thank you, Nick, for the kind words for our service department! We're happy to know that the service for your 2008 Mazda3 was completed quickly and that you received a great price on your new tires. We look forward to sharing your compliments with our service team and don't hesitate to let us know if we can be of further assistance. Kate

March 19, 2020

very good experience I felt that having women at the intake desk was brilliant. Good job Capo Mazda! Jerry in sales was helpful he clearly understood that I may be interes More

by frenchs35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Aydemir
Mar 19, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

March 18, 2020

This dealership is fantastic! The people who work there are the best. They go above and beyond to satisfy your needs. We have purchased 3 Mazda, and our a Mazda family. Thanks again for your expertise and More

by MICHAELGLENBLACK
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Paige Salmon
Mar 18, 2020 -

Capistrano Mazda responded

Hi Michael, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Enjoy your new Mazda! Kate

March 16, 2020

nail in tire Brought my car in for 10,000 mile service. They discovered a nail in one tire. I would have suggested to fix it for free (turker does, and i didnt bu More

by dgleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 16, 2020 -

Capistrano Mazda responded

Thank you so much for your feedback. We apologize you did not have the overall best experience with us and that we did not provide you with a smileage guaranteed. Please feel free to reach out to us at customerservice@capovwmazda.com to discuss further. Kate

March 16, 2020

Excellent customer service and actual care . The staff really make efforts to insure a wonderful experience. Well done . I want to acknowledge...Cyrena at service and Jerry at sales. Thank you . More

by executivedental
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Aydemir
Mar 16, 2020 -

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 16, 2020

Foruz was very helpful with the whole process The dealership was clean and everybody was very helpful. I would recommend Foruz to any one I know. I love the car and they were very helpful. More

by kara4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Capistrano Mazda responded

Thank you for your five star review Kara! Here at Capistrano Mazda, customer satisfaction is our number one priority. We always do our best to make sure our customers leave with the car they desire! We will be sure to pass along the compliment to Forouz. Kate

March 16, 2020

2020 Miata RF GT + Ben Deming = SMILES FOR MILES!!! SMILES for MILES are plastered from ear to ear on my face! This has not just been an EPIC car buying experience, but one of the most glorious memories More

by sdalida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Afzal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry, the Capo chase car driver, Ben Deming
Mar 16, 2020 -

Capistrano Mazda responded

Wow, thank you so much for the amazing review and recommendation! We are pleased to see that your purchase experience with Moe, Tom, Ben and the rest of our team was phenomenal as this is the true Capistrano Mazda experience. Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We hope you enjoy your new vehicle and look forward to assisting you and your friends and family soon for your next vehicle purchase. Congratulations and enjoy! Kate

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