Capistrano Mazda

We felt taken care of at the time - but We were extremely happy with the service and care at the time of purchase of our vehicle - the associates were lovely and attentive. But we were extre We were extremely happy with the service and care at the time of purchase of our vehicle - the associates were lovely and attentive. But we were extremely disappointed when we learned over a month later that the extended warranty we purchased requires us to take the car to Capistrano Mazda for service, which is 40 miles from our home. This detail was not disclosed to us when we purchased the vehicle and were asked if we wanted to purchase the extended warranty. Had we known this detail, we likely would not have spent the money on this extended warranty. Also we still have not received details on how this warranty actually works - no detailed paperwork, just a phone number to call and a card to carry with us. This has put a sour taste in our mouthes for this purchase. We also purchased the dent protection policy, and then later someone who works for Mazda told us we might have to pay a surcharge to get dents or scratches touched up if it needs painting because we bought a car that has a premium paint color (Soul Red). This also makes us less than pleased. We had a disappointing experience at a different Mazda dealer (plus they required us to go to their dealership in Puente Hills for extended warranty coverage) so we walked out and came to Capistrano Mazda, which had been highly recommended to us. More

Clean and updated dealership with friendly staff and relaxed atmosphere. Got a great deal with the online sales team. They are a bit lacking with paperwork processing, had to go back twice. relaxed atmosphere. Got a great deal with the online sales team. They are a bit lacking with paperwork processing, had to go back twice. More

Rick was great and super friendly especially in the middle of this COVID-19 epidemic. I am incredibly happy with my CPO Mazda CX-5! middle of this COVID-19 epidemic. I am incredibly happy with my CPO Mazda CX-5! More

Fast, friendly, efficient Capistrano Mazda Service took good care of me on a recall and service matter. They had their act together on scheduling, intake and communication. And Capistrano Mazda Service took good care of me on a recall and service matter. They had their act together on scheduling, intake and communication. And they were friendly and enjoyable to work with. More

Easy, professional, quick and helpful Car had check engine light. Set up appointment. Got car in quickly. Diagnosed problem. Needed to wait a day for a part. Fixed it and called me to Car had check engine light. Set up appointment. Got car in quickly. Diagnosed problem. Needed to wait a day for a part. Fixed it and called me to let me know it was ready. Excellent service. Thanks, More

Had my car maintained and service was still excellent. This is my 2nd car from this dealership and they never failed me giving the best service they can. People are very awesome. Keep up! This is my 2nd car from this dealership and they never failed me giving the best service they can. People are very awesome. Keep up! More

I was able to schedule service for a recall notice. The woman at the front of the service counter was very nice and the service was quick and efficient. woman at the front of the service counter was very nice and the service was quick and efficient. More

60k mile service & tires, Thank you! Brought by 2008 Mazda3 in for it's 60k service and knew I probably needed tires as well. They helped me with a sale price for the tires and completed Brought by 2008 Mazda3 in for it's 60k service and knew I probably needed tires as well. They helped me with a sale price for the tires and completed the service quickly. I'll be back, no more "discount" oil changes More

very good experience I felt that having women at the intake desk was brilliant. Good job Capo Mazda! Jerry in sales was helpful he clearly understood that I may be interes I felt that having women at the intake desk was brilliant. Good job Capo Mazda! Jerry in sales was helpful he clearly understood that I may be interested in another Mazda and what I would be will to consider and that when and if that scenario was to come up he would contact me, but not to bug with a flood of calls texts and emails until that time. Thank you More

This dealership is fantastic! The people who work there are the best. They go above and beyond to satisfy your needs. We have purchased 3 Mazda, and our a Mazda family. Thanks again for your expertise and are the best. They go above and beyond to satisfy your needs. We have purchased 3 Mazda, and our a Mazda family. Thanks again for your expertise and service! Sincerely Michael Black More