Capistrano Mazda

5 Star Dealership and sale experience! Rick Katz did an excellent job handling our sale for our 2020 Mazda 3 Hatchback. He was very professional and handled all of our questions quickly and Rick Katz did an excellent job handling our sale for our 2020 Mazda 3 Hatchback. He was very professional and handled all of our questions quickly and correctly. Rick also went over all of the features of the car and had us on our way in a timely fashion. The financing was quick and there were no surprises. I would highly recommend this dealership and request Rick Katz as your salesman! More

Like Family I was very pleased with the service you delivered. First, I thought the video your mechanic made on the car issues was a great use of technology and I was very pleased with the service you delivered. First, I thought the video your mechanic made on the car issues was a great use of technology and kept your work transparent. Second, Cyrena was very pleasant to work with and helped ensure we made the most of the manufacturer's warranty. Overall I would use your service again and again! More

Who says you can't stay at home and still buy a new car? The lease on my wife's CX-5 was coming due in a few months and the Covid-19 deals were looking pretty good so I decided to look into releasing a new M The lease on my wife's CX-5 was coming due in a few months and the Covid-19 deals were looking pretty good so I decided to look into releasing a new Mazda. I called Capistrano Mazda and was connected with Rick Katz. I explained my situation and he went to work dealing with the current lease company to double check all the available incentives. Once I gave him a few cars to price out from their inventory he was prompt in getting back to me via email on the detailed cost including all the current incentives. I made a quick trip to see Rick to decide on a final color combo, meet with AJ from the F&I department for a very easy discussion on options, gave a few signatures and I was on my way back home . Rick delivered the car a few days later to the house, got my wife's autograph and took the old CX-5 away. If it was this easy to buy a new car in trying times like now just imaging how easy Rick and the gang will make it when we are back to normal. More

I am thrilled with Capistrano Mazda. They delivered my used car in perfect condition. I love the car and the easy accessibility to answers from the dealer on any question that I may have. used car in perfect condition. I love the car and the easy accessibility to answers from the dealer on any question that I may have. More

Walked in the show room during COVID-19 not realizing they were closed and doing stuff by appointment only but they were Very accommodating and extremely professional and allowed me to make some measurem they were closed and doing stuff by appointment only but they were Very accommodating and extremely professional and allowed me to make some measurements of the car and set up a time for me to come back to get it More

We felt taken care of at the time - but We were extremely happy with the service and care at the time of purchase of our vehicle - the associates were lovely and attentive. But we were extre We were extremely happy with the service and care at the time of purchase of our vehicle - the associates were lovely and attentive. But we were extremely disappointed when we learned over a month later that the extended warranty we purchased requires us to take the car to Capistrano Mazda for service, which is 40 miles from our home. This detail was not disclosed to us when we purchased the vehicle and were asked if we wanted to purchase the extended warranty. Had we known this detail, we likely would not have spent the money on this extended warranty. Also we still have not received details on how this warranty actually works - no detailed paperwork, just a phone number to call and a card to carry with us. This has put a sour taste in our mouthes for this purchase. We also purchased the dent protection policy, and then later someone who works for Mazda told us we might have to pay a surcharge to get dents or scratches touched up if it needs painting because we bought a car that has a premium paint color (Soul Red). This also makes us less than pleased. We had a disappointing experience at a different Mazda dealer (plus they required us to go to their dealership in Puente Hills for extended warranty coverage) so we walked out and came to Capistrano Mazda, which had been highly recommended to us. More

Great experience Cyerena was very good in keeping me informed about the quote that required a tech to accurately assess damage first. She was very good in informing me Cyerena was very good in keeping me informed about the quote that required a tech to accurately assess damage first. She was very good in informing me of progress of repair and other maintenance issues related to my visit. More

Clean and updated dealership with friendly staff and relaxed atmosphere. Got a great deal with the online sales team. They are a bit lacking with paperwork processing, had to go back twice. relaxed atmosphere. Got a great deal with the online sales team. They are a bit lacking with paperwork processing, had to go back twice. More

Rick was great and super friendly especially in the middle of this COVID-19 epidemic. I am incredibly happy with my CPO Mazda CX-5! middle of this COVID-19 epidemic. I am incredibly happy with my CPO Mazda CX-5! More

Fast, friendly, efficient Capistrano Mazda Service took good care of me on a recall and service matter. They had their act together on scheduling, intake and communication. And Capistrano Mazda Service took good care of me on a recall and service matter. They had their act together on scheduling, intake and communication. And they were friendly and enjoyable to work with. More