Capistrano Mazda

Outstanding Service and Experience I am beyond impressed with my first car buying experience. Diego Blakely was exceptional and I could not be more thankful for his time and expertise. I am beyond impressed with my first car buying experience. Diego Blakely was exceptional and I could not be more thankful for his time and expertise. He was kind, understanding, and knowledgeable which made my time so easy and seamless. From start to finish, Diego was positive and supportive of my needs/wants. I would not go to any other Mazda after this experience with the Capistrano team. I am extremely happy with my decision to choose Capo Mazda as my dealer and would go back to them 110%! I highly recommend Diego if you are looking for genuine and personable customer service! More

Fantastic Car Buying Experience It was a pleasure working with Rick Katz and the team at Capo Mazda. Rick was friendly, responsive and communicated well throughout the whole process It was a pleasure working with Rick Katz and the team at Capo Mazda. Rick was friendly, responsive and communicated well throughout the whole process. Once we agreed on the numbers over the phone, the only thing left was to pick up the car. The vehicle was prepped and ready when I arrived. Easy car buying experience. More

The team was very helpful. They even replaced a part for me at no extra cost. That made getting my car serviced so seamless. Thanks! me at no extra cost. That made getting my car serviced so seamless. Thanks! More

New Lease Experience I had a great experience with Capo Mazda. From service to sales the did a great job and worked to make me happy with my new Mazda CX-5 lease. I rec I had a great experience with Capo Mazda. From service to sales the did a great job and worked to make me happy with my new Mazda CX-5 lease. I recommend them very highly. One of the best auto dealerships I have worked with by far. More

Fast and effective Dealt with Ben. No pressure, no haggling, no being passed off to a manager. Friendly, low-key, answered all my questions directly. Even encouraged me Dealt with Ben. No pressure, no haggling, no being passed off to a manager. Friendly, low-key, answered all my questions directly. Even encouraged me to wait and check other dealers. I was floored by how fast we completed the process, thanks to Ben and A J, the finance guy. Very comfortable the whole time. Best car-buying experience ever had. Highly recommend. More

Service was fast, friendly, efficient, and safe. Talked on the phone first and made an appointment. Test drive CX-5 was ready when I arrived. Purchase was smooth! Overall was a good experience. on the phone first and made an appointment. Test drive CX-5 was ready when I arrived. Purchase was smooth! Overall was a good experience. More

Excellent customer service Cyrena was very friendly and tried to help me for all the services I need at a very competitive price. She was really an ace. Cyrena was very friendly and tried to help me for all the services I need at a very competitive price. She was really an ace. More

Wish it was a better experience We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that We used this dealer for service because of a recommendation. Our other Mazda was serviced here last year. The new car Ec Bond service took less that 2 hours and my husband waited in the waiting room. We bought another Mazda and brought it in for service. When I arrived I was told I would have a loaner for the day and the car would be ready by the end of the day. This was new news. Because we were not told about this before I arrived, I did not have the proper paperwork including proof of insurance. Luckily I could call my husband to get access to the paperwork. When that was sorted out, which did not go smoothly, I left in the loaner. I was told I could call back later to find out when the car would be ready. When I called at 2:30 the person who knew when the car would be ready was "not at her desk but will call you back as soon as she is in". I called again at 3:45 because I never received a call back. At this time, when I tried to reach the service department I was on hold for over 20 minutes unless I wanted to leave a message for all of the managers. After that time, my husband called the front desk of the dealership and was told our car would be ready in about 15 minutes. I never received any call back to tell me the car was ready. However, I left and went to the dealership to get the car. The car looked great and the service team working on the car seemed to do a great job. The lack of communication for the rest of the department was disappointing. More

The service advisor was prompt in doing the intake on my vehicle, knew what service needed to be performed, and let me know when the technician identified a repair that was needed mid-service. The service w vehicle, knew what service needed to be performed, and let me know when the technician identified a repair that was needed mid-service. The service was performed quickly and the checkout process was easy. More

The best Mazda dealership in SoCal I've been taking my cars here for almost 4 years, when I bought my first car from them. I live in San Diego, so I drive about 45 minutes to get here, I've been taking my cars here for almost 4 years, when I bought my first car from them. I live in San Diego, so I drive about 45 minutes to get here, but to me it''s worth it. They treat you like family. I was in and out in less than an hour. The one time I had to take my car to a dealership here in San Diego it took me almost 3 hours for the same service. AJ who sold me my first CX3, and is now in finance, has always come to say hi when I'm in the dealership, this last time was no exception. He recognized me even in my mask. Moe the Sales Manager wasn't in yet, but has always made sure I was well taken care of. More