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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

July 31, 2020

Best service I have ever had at a dealership. Staff is friendly, facility is clean and my car was immaculate upon completion Thanks for the great service. More

by KOPENYK
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Cyrena Morena
Aug 01, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

July 28, 2020

Excellent service from beginning to end of my visit. Greeted me promptly, fit me in even though I was late and wait time was not as long as expected. Very friendly and knowledgeable staff. More

by NMKelly0
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Jul 29, 2020 -

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

July 28, 2020

Amazing! This is the second car I have bought from San Juan Capistrano Mazda. AJ was our salesperson the first time around and now is in finance. Rick was our More

by jessiviz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Rick Katz
Jul 29, 2020 -

Capistrano Mazda responded

Here at Capistrano Mazda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with AJ and Rick, and it was a pleasure having you at the dealership. We appreciate your review! Kate

July 28, 2020

Dealings with Ben Deming were outstanding, Ben went above and beyond. Finance not so much AJ tried to add 3 mos to contract. Not happy! More

by treslucky
Recommend Dealer
Yes
Employees Worked With
Tom Deering, AJ Jamshidi, Cyrena Morena, Ben Deming
Jul 29, 2020 -

Capistrano Mazda responded

Hello, Thanks for sharing your kind thoughts about your experience with Ben here at Capistrano Mazda. We appreciate your business and are sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hope to hear from you soon. Kate

Jul 29, 2020 -

treslucky responded

That would be most welcome. Al

July 28, 2020

Outstanding Service and Experience I am beyond impressed with my first car buying experience. Diego Blakely was exceptional and I could not be more thankful for his time and expertise. More

by Briannalazatin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely
Jul 29, 2020 -

Capistrano Mazda responded

Thank you so much, Brianna, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Diego and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

July 25, 2020

Fantastic Car Buying Experience It was a pleasure working with Rick Katz and the team at Capo Mazda. Rick was friendly, responsive and communicated well throughout the whole process More

by Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark, Rick Katz
Jul 25, 2020 -

Capistrano Mazda responded

Hi Melody, Thank you so much for your kind words for Rick and the team, and for taking the time to leave us this wonderful feedback! Kate

July 23, 2020

New Lease Experience I had a great experience with Capo Mazda. From service to sales the did a great job and worked to make me happy with my new Mazda CX-5 lease. I rec More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, Paul Clark
Jul 24, 2020 -

Capistrano Mazda responded

Hi Bob, Thank you so much for choosing Capistrano Mazda! Congrats on your new Mazda CX-5, and please let us know if we can be of any more assistance! Kate

July 23, 2020

The team was very helpful. They even replaced a part for me at no extra cost. That made getting my car serviced so seamless. Thanks! More

by austinta11
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Jul 24, 2020 -

Capistrano Mazda responded

Hi Austin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

July 21, 2020

Fast and effective Dealt with Ben. No pressure, no haggling, no being passed off to a manager. Friendly, low-key, answered all my questions directly. Even encouraged me More

by scottkeach
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
Jul 22, 2020 -

Capistrano Mazda responded

Hi Scott, It's great to hear that we Ben and AJ provided such a pleasant experience! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

July 20, 2020

Service was fast, friendly, efficient, and safe. Talked on the phone first and made an appointment. Test drive CX-5 was ready when I arrived. Purchase was smooth! Overall was a good experience. More

by tlattanzio
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Lauren Garza
Jul 20, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience and we hope you enjoy your new Mazda CX-5! Kate

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