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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

August 04, 2020

Great crew Cyrena and Whitney are friendly, efficient and helpful. They worked hard to make purchase and servicing of my car easy. I would recommend them highl More

by jimridgela.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal, Whitney Bowens, Jerry Aydemir, Cyrena Morena
Aug 05, 2020 -

Capistrano Mazda responded

Thank you, Jim, for taking the time to share your thoughts on working with Cyrene and Whitney. We're glad to hear we delivered such a great experience! Kate

August 04, 2020

Everyone was polite and kept me informed My car was taken to the dealership due to a possible coolant leak. Mazda called me and told me the entire engine had to be replaced and that it was a More

by kathyjnelsonrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel is the only person I talked ith
Aug 05, 2020 -

Capistrano Mazda responded

Thank you so much, Kathym for your kind words, and for taking the time to leave us this wonderful feedback! Kate

August 03, 2020

Ben was straighforward and helpful; great price too! Sales rep gave us a good price over the internet, and then helped us get a test drive, taking care to ensure the car was clean and safe. Knew the car More

by Stephen
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Deming
Aug 05, 2020 -

Capistrano Mazda responded

Thank you, Stephen, so much for your wonderful review! We are thrilled that Ben had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Capistrano Mazda! Kate

August 02, 2020

Great service Cyrena was my advisor and she was amazing! Very warm and friendly and went above and beyond with services she provided! I will be returning and this i More

by FIFORCE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 03, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

August 01, 2020

Excellent Purchasing Experience 1. Very relaxed and "no-pressure" atmosphere. 2. Great negotiation process that was quick and easy. 3. Very transparent and honest purchase experien More

by clausenad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely, AJ Jamshidi
Aug 03, 2020 -

Capistrano Mazda responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Kate

August 01, 2020

Tool car for regular lube and inspection Paying attention to covid-19 by doing all the suggested precautions. Car needed battery so they called me to authorize. I had a rode there and back. I More

by BJROACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 03, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 31, 2020

Very positive experience The staff is very accommodating and customer oriented. The facility is clean and waiting area is spacious with amenities such as TV, wifi, snacks, cof More

by nancy.business
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg, Cyrena Morena
Aug 01, 2020 -

Capistrano Mazda responded

Thank you for your very kind review, Nancy! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

July 31, 2020

Nail in my Tire With all the construction happening in our area, I found myself with my 3 rd screw in my tire within 3 years! I went immediately over to the service d More

by SHANKBLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans, Cyrena Morena
Aug 01, 2020 -

Capistrano Mazda responded

Thank you for sharing your thoughts about your experience with Capistrano Mazda. It's wonderful to hear that Cyrena and the service team were able to help and get you back on the road. We appreciate your business and hope to see you again soon! Kate

July 31, 2020

Mazda always does a great job and I also felt safe while waiting for my car with all of the Covid safety measures they have in place. More

by STACYFOOT
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 01, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

July 31, 2020

Dealings with Ben was good, Unhappy with finance team! Pros: Ben Deming! a. Excellent Sales Personnel. Ben could give a positive vibe when he connected with me first time. b. He did his best to suppo More

by kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
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