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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

August 28, 2020

Cyrena, did a great job on keeping me informed on my cars progress which turned out to have a very difficult to diagnose issue. She put me into a loaner car after the 1st week that the car was at the dealers More

by bruce_stookey
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 28, 2020 -

Capistrano Mazda responded

Bruce, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cyrena met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

August 27, 2020

Excellent service. Cyrena kept me informed of the status of my repair from start to finish. I highly recommend the whole team of Capistrano Mazda. Thumbs up! More

by mariu5z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, Cyrena Morena
Aug 27, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and the service team. We're glad to hear we delivered such a great experience! Kate

August 26, 2020

Cyrena, my service advisor, does a great job. She remembered me as a repeat service customer and listened to my concerns about the vehicle. She provides good customer service and I never feel like I More

by KIMBOCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 26, 2020 -

Capistrano Mazda responded

It's great to hear, Kim, that Cyrena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

August 19, 2020

I received great service and fair price from the team at Capistrano Mazda. Came in to purchase a 2018 TRD 4runner. I recommend this dealership. More

by maxg12000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Paul Clark, Jerry Aydemir
Aug 19, 2020 -

Capistrano Mazda responded

It's fantastic to hear that we provided you with great customer service while assisting you with your purchase of your new 4runner! We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Mazda! Kate

August 18, 2020

Unbeknownst to me, my window shield on my brand new car Unbeknownst to me, my window shield on my brand new car cracked and it needed to be replaced. Cyrena was extremely helpful and very professional. More

by Rosemaryoconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 18, 2020 -

Capistrano Mazda responded

Thank you, Rosemary, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cyrena and the rest of our team, and we look forward to working with you again. Kate

August 18, 2020

From start to finish, Farouz was helpful, professional, and wonderful. Capistrano Mazda mad my online purchase and financing easy and even delivered the car. I especially liked Farouz’s video of the car, i More

by Meb610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
Aug 19, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Farouz and the rest of our team. We're glad to hear we delivered such a great experience! Kate

August 17, 2020

I brought in my car for routine maintenance. I was greeted as soon as I arrived and Cyrena began my appointment at the scheduled time. Thankfully, service was completed in about an hour so that I coul More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 18, 2020 -

Capistrano Mazda responded

Thank you, Dan, for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

August 17, 2020

Every service experience has been easy to schedule, friendly service and quality work. I wouldn’t hesitate to refer this dealership to anyone that I know. More

by craigweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 18, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

August 17, 2020

Terrific people to deal with. They get the job done. The service Dept. does a great job on both my car and my sons car. More

by The Hightowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 18, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

August 15, 2020

Easy to get an appointment at a tone that works for me., Really Love the new building, plus the staff is always so nice. Plus the service Is great. More

by iinteriorsdesign
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Aug 15, 2020 -

Capistrano Mazda responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

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