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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

September 28, 2020

I'm very very pleased with all the team at Capistrano Mazda, Cerena Moreno is an excellent service writer, always going beyond to make make her customers happy. Thank you Capistrano Mazda. Truly recome More

by LETTYGO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Cyrena Morena, Alex Hernandez
Sep 29, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

September 27, 2020

I communicated with several dealerships searching for a new car, but Capo Mazda easily outpaced the others. From beginning to the end of the process, Rick was the ultimate professional: honest, friendly, More

by TK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Katz
Sep 28, 2020 -

Capistrano Mazda responded

Hello, TK, Thanks for sharing your thoughts about your experience working with Rick here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

September 26, 2020

My experience was great! Lauren Franco was extremely helpful and professional. She answered all our questions and made the process enjoyable. Would definitely refer our friends and family and repurchase More

by mbk4ch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Franco , Tom Deering, Lauren Garza
Sep 27, 2020 -

Capistrano Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Lauren here at Capistrano Mazda. Kate

September 25, 2020

I had a great car buying experience with Jerry. I bought the car online and he delivered it to my driveway and took the time to explain the different features of the vehicle. It couldn't have been easier. More

by ldelmont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Aydemir
Sep 26, 2020 -

Capistrano Mazda responded

Thank you so much for your wonderful review! We are thrilled that Jerry had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Capistrano Mazda! Kate

September 24, 2020

in and out quick fantastic service> competitive pricing with the piece of mind of servicing at the dealer. comfortable waiting area. Drove down from LA as I knew it was going to be great. More

by lennoncreative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Sep 24, 2020 -

Capistrano Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

September 24, 2020

Thank you Whitney for the prompt replies to my questions as well as your professionalism. AJ, no more Seinfeld episodes watching for you! A very pleasant/easy experience and professional experience wi More

by EDDIERIOS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
Sep 24, 2020 -

Capistrano Mazda responded

Thank you for taking the time to write this review! Our customers are our top priority and it's great to hear that Whitney and AJ took such good care of you. Congratulations on your new MX5! All of us at Capistrano Mazda are glad to have you as a customer. Kate

September 24, 2020

Great service and excellent communication during the service and repairs. Other Car dealers advertise 5* experience, but Capistrano Mazda delivers!! Cyrena is one of the reasons for that! She keeps me More

by CDLVICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Sep 24, 2020 -

Capistrano Mazda responded

Thank you for your business and this review! We're happy to hear that Cyrena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

September 23, 2020

This is my 2nd time doing business with Capistrano Mazda. They never fail to give a great service. Marcin is always my go-to whenever I need assistance. He is very accommodating and knowledgeable. I would l More

by Geraldine T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, Paul Clark
Sep 23, 2020 -

Capistrano Mazda responded

Thank you, Geraldine! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda.Congratulations on your new vehicle! Kate

September 22, 2020

We had a great experience! We communicated with Diego online and told him exactly what we wanted. We do not enjoy the car-buying process for the most part but he made it quick and easy. Our car was wait More

by Rene Cervantes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely
Sep 22, 2020 -

Capistrano Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

September 15, 2020

I would describe the process of purchasing my CX-3 at Capistrano Mazda as well as working with Rick Katz to be positive. Rick was professional and knowledgeable and beyond my expectations to fulfill pers More

by risa.koppel
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, AJ Jamshidi
Sep 15, 2020 -

Capistrano Mazda responded

Risa, Here at Capistrano Mazda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Congratulations on your new CX-3! We are glad to hear you enjoyed your experience working with Rick, and it was a pleasure having you at the dealership. We appreciate your review! Kate

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