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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

October 14, 2020

Hi. Rick helped us at the dealership. He was helpful and very patient as we considered various options before ultimately deciding on our Mazda 6. I appreciate his patience and I feel that he was a stra More

by amelia_diaz_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Rick Katz
Oct 14, 2020 -

Capistrano Mazda responded

Amelia and Andy, thanks for sharing your thoughts about your recent sales experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle! Kate

October 13, 2020

Excellent Service. Ben customized a YouTube video of the car I wanted, and answered all my questions. thank you very much. I love my car. More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
Oct 13, 2020 -

Capistrano Mazda responded

Sarah, Congratulations on your new vehicle! We are so glad that Ben had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Kate

October 13, 2020

The whole process was great! No pressure, professional and courteous. All around very positive experience. I would go here to buy my next vehicle that how impressed I was. More

by Jazbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dooris, Diego Blakely
Oct 14, 2020 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate

October 13, 2020

Everyone was kind and I felt honestly answered my questions. They were able to give me a loaner when my car took longer than expected. I would recommend this dealer highly. More

by LLSTILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 14, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

October 13, 2020

Diego has been very helpful in walking us through and answering all the questions we have about our new car. The dealership has also shown a willingness to correct certain cosmetic deficiencies we noted More

by pookiecat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal, Paul Clark, Josh Jaurequi, Diego Blakely
Oct 14, 2020 -

Capistrano Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda.Congratulations on your new vehicle! Kate

October 09, 2020

They service department is always so helpful and make sure you’re well taken care of. The staff here make you feel very comfortable and work with you when needed. More

by ISABEL_MOTA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 10, 2020 -

Capistrano Mazda responded

Thank you, Isabel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 08, 2020

Capistrano Mazda is my dealer of choice for service because of their personable, friendly and honest service team! I used to live in California until I moved out of state July 2019. While driving to Ca More

by WBACH67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Cyrena Morena
Oct 08, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great service experience! Kate

October 08, 2020

Great service as always... What you would expect from a Nordstrom’s type car dealer. I live in Temecula and have zero issue driving that far for service. More

by Mike Suarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 08, 2020 -

Capistrano Mazda responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Katehttps://www.dealerrater.com/nmanager/autoresponse/queue/my-queue#

October 06, 2020

Always a pleasure to have my CX-5 serviced here. Very friendly and quick service, and a clean car when they’re done. Highly recommend! More

by JT from San Clemente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 06, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

October 06, 2020

Cyrena is wonderful! She is always eager to help me and explain what needs to get done for my car. She is one of the main reasons I visit this dealership for service. Thanks Pendar Jessen More

by PENDAR.JESSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 07, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

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