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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

October 28, 2020

Forouz was absolutely fabulous. Been purchasing cars for nearly 40 years and she's the most effective I've experienced. She even came in on her day off to make sure our new car was properly prepped. More

by toddherzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
Oct 29, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Forouz! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

October 27, 2020

I was treated in a timely fashion. Each staff member was friendly and knowledgeable. My car was serviced and returned to me in 45 min. It was worth the drive from Carlsbad to San Juan. BTW the waiting room More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 27, 2020 -

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

October 26, 2020

Dealership was very professional and helpful on my purchase of my new Mazda 3. I would highly recommend them and had a very good experience. Whitney was a pleasure to work with. More

by MARK137MGMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
Oct 26, 2020 -

Capistrano Mazda responded

It's fantastic to hear, Mark, that we provided you with great customer service while assisting you with the purchase of your new Mazda 3! We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Mazda! Kate

October 26, 2020

It was a great experience! It started with a phone call to check a price and turned in to us purchasing our dream car. Everything was discounted already, so we didn't have all the pain of negotiating. Th More

by somethingobvious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark, AJ Jamshidi, Forouz Mohisefat
Oct 26, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

October 22, 2020

I bought a beautiful car from this dealership. But they sold me extras along with car and never fully disclosed them. I had no interest in buying warranty and car GPS tracker with CPO car, and they still f More

by Noname
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Deering, Whitney Bowens, Paul Clark, AJ Jamshidi
Nov 08, 2020 -

Capistrano Mazda responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Kate customerservice@capovwmazda.com

October 21, 2020

It was a lovely experience. I was so glad that the staff seemed very COVID conscious while still warm and inviting. The service was fast and efficient! More

by morgan.holcomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 22, 2020 -

Capistrano Mazda responded

Hello Morgan! Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Kate at Capistrano Mazda

October 21, 2020

From start to finish, it was a great experience. Rick was knowledgeable, helpful and friendly. Paul and Tom were awesome too. Everyone offered their finest service. This was my first Mazda purchase and it pr More

by MABOW5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Paul Clark, Rick Katz
Oct 22, 2020 -

Capistrano Mazda responded

Thank you for your business and this review. We're so happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We hope you enjoy your new Mazda....zoom zoom Kate

October 19, 2020

I had a great experience. Cyrena was very helpful and friendly and made sure my car was ready on time. Everyone at the Service Department was very helpful. More

by Suzanne660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Oct 19, 2020 -

Capistrano Mazda responded

Thank you, Suzanne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

October 19, 2020

Marcin and AJ made the process so easy! They answered all my questions, listened to what I wanted, and explained everything. Marcin was easy to reach and even delivered the car for me. Next time I need More

by 3mpearce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, AJ Jamshidi
Oct 19, 2020 -

Capistrano Mazda responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Marcin and AJ and hope you enjoy your new vehicle. We truly appreciate your feedback! Kate

October 16, 2020

We had a great experience. Marcin was very helpful and did everything to ensure we got what we wanted.. This is our second car that we have worked with Marcin on and if he’s still available in 3 years wil More

by martinezbkm1996
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
Oct 16, 2020 -

Capistrano Mazda responded

Thank you for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that Marcin was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate

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