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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

November 10, 2020

Very friendly, professional, courteous & caring service advisor She was very helpful & she knew what is the best for myself & my car Thank you very much More

by hamidk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 10, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

November 10, 2020

This was my first service experience at Capo Mazda…everything went great, the service advisors were friendly and accommodating and my service was done in a timely manner. Also, this is a very lo More

by risa.koppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Rick Katz, Cyrena Morena
Nov 10, 2020 -

Capistrano Mazda responded

Risa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

November 10, 2020

Love this dealership. They offer a complete service package including an external car wash, The service representatives are helpful, professional and keep you informed on the status of your appointment More

by mlarkin48
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 10, 2020 -

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

November 07, 2020

Free, so nice. Can’t complain; But not as Deluxe as advertised/expected. Don’t expect a Deluxe car wash; Only an external rinse. interior barely touched & requested time change on clock wasn’t don eit More

by aniamax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Nov 09, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, so we are disappointed to see that you weren't fully satisfied with your experience. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Kate

November 06, 2020

Whitney was amazing! The whole process was simple and straightforward, and she went out of her way to ensure I test drove the cars I was interested in and broke down the differences between them. I didn' More

by Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, Paul Clark, Cyrena Morena
Nov 07, 2020 -

Capistrano Mazda responded

Thank you! It has been a pleasure serving you, Sierra. Quality customer service is always our number one priority, and we're happy to hear that Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! We hope you enjoy your new car, Sierra. Kate

November 05, 2020

Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Cyrena Morena, Alex Hernandez
Nov 06, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

November 02, 2020

Ben was wonderful I had a terrible experience at Mazda Fontana and not great and loma linda this place was so great I drove almost 2 hours to get there Ben helped me for weeks over the phone and email and More

by mjlmakeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Ben Deming
Nov 02, 2020 -

Capistrano Mazda responded

Thank you! Here at Capistrano Mazda, customer satisfaction is our #1 priority. Ben and the team always do their best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Kate

October 31, 2020

Thanks for the loaner car will I was waiting for my warranty service. Wish that they didn't have to go to Chicago to get the part. More

by Richard.G.Helgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 01, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, Richard. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Kate

October 30, 2020

Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Cyrena Morena, Alex Hernandez
Nov 01, 2020 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

October 29, 2020

Excellent customer service. Had several questions regarding a couple different models and all were handled expertly. Ben and Diego were outstanding. I even got a good deal on my trade in. AJ made the More

by dmoon29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely, AJ Jamshidi, Ben Deming
Nov 01, 2020 -

Capistrano Mazda responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Kate

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