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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

December 09, 2020

Fantastic experience being helped by Forouz Mohisefat. She was extremely understanding with our needs and accommodated as such. Would come back in a heartbeat to do business again! More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
Dec 09, 2020 -

Capistrano Mazda responded

Thank you so much for choosing Capistrano Mazda, Rob! Forouz is fabulous, we're thrilled you had the opportunity to work with her. Congrats on your new purchase, and let us know if we can be of any more assistance! Kate

December 09, 2020

I bought my car over the weekend. Rick was helpful and informative. It was easy to do business with the dealership. I love my new CX-5. More

by tskappel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
Dec 10, 2020 -

Capistrano Mazda responded

Thanks for your feedback on your recent visit to Capistrano Mazda. I'm glad to hear that Rick and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Kate

December 09, 2020

Great and friendly service. Easy of dropping off and having a loaner car was great, especially in today's time. I was able to feel comfortable without needing a uber/lyft More

by EPANGILINAN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Dec 10, 2020 -

Capistrano Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

December 08, 2020

Fast and friendly service as always. I can't say there is anything you need to change. I would recommend this place to anyone with a Mazda. Thank you! More

by Todd K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Dec 08, 2020 -

Capistrano Mazda responded

Todd, Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

December 03, 2020

Wonderful buying experience here at CapoMazda. Great customer service, Fourouz was friendly,and knowledgeable about the CX-5 and did not pressure me with additional options. She provided great after sak More

by TINA11RN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Forouz Mohisefat
Dec 03, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Forouz and AJ. We are glad to hear we delivered such a great experience! Kate

December 03, 2020

As usual, I was able to easily drop my car off, and get a clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was More

by ENEUWIRTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Dec 05, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kate

December 03, 2020

My CX5 had an "engine" symbol showing. Brought my car in to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining wh More

by THUERBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Cyrena Morena
Dec 05, 2020 -

Capistrano Mazda responded

Thank you, it's great to hear that Cyrena and Hector were able to help you out and provide a pleasant experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Mazda! Kate

December 02, 2020

Since I first purchased my CX-30 from Rick to Cyrena taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure More

by MICHESHANNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz, Cyrena Morena
Dec 03, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

November 26, 2020

I was able to the appointment time I requested. Vehicle was done in a reasonable amount of time. Alex my service representative was friendly and helpful More

by CBAALLEN
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Nov 30, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Kate

November 25, 2020

Staff was friendly, helpful, service was prompt with good follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. More

by debbiejmiller
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena, Alex Hernandez
Nov 25, 2020 -

Capistrano Mazda responded

Debbie, Thanks for sharing your thoughts about your experience working with Alex and Cyrena here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

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