Capistrano Mazda

AJ & Jerry were incredible to work with. Both were efficient, thorough, and very kind. Definitely would recommend this dealership if personalized service is something you value. Thank you! Lance W efficient, thorough, and very kind. Definitely would recommend this dealership if personalized service is something you value. Thank you! Lance W & Bob L - More

Fabulous experience at every level...we couldn't be happier with the purchase at every turn. The finance and sales team are top notch! We look forward to doin more business with Capistrano Mazda, happier with the purchase at every turn. The finance and sales team are top notch! We look forward to doin more business with Capistrano Mazda, More

I could not be happier with the service I receive at Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—ever Capistrano Mazda. It’s very simple to schedule/change an appointment by phone. The service center is often very busy, but it never feels chaotic—everything is VERY well-organized. From the moment you pull in, you are greeted, and they show you exactly where to put your car. You’re then escorted to a service rep for check-in who goes over the reason for your visit and they listen carefully to all of your concerns. I find all the reps here to be personable, professional, and thorough. The waiting area is newly remodeled, comfortable, and socially distanced. There’s a strong WIFI connection and a standing “plug-in” bar with a couple of stations, so you can get work done while you wait. The reps maintain communication with you, sharing the results of any diagnostics and the service team’s recommendations for action. On my last visit, they even sent a short video to my phone showing my car in the bay. (Tbh, I wasn’t really sure what to do with that, but I’m sure some drivers would appreciate that...) When the work is done, a rep will go over in detail all service that was performed on the car (and what wasn’t) and show you where it is itemized on the bill. They provide you with a very detailed paper record and suggest a date/mileage reading for your next service visit. The only thing I really can’t speak to is the pricing, because this is my only car and I only have it serviced here, so I don’t have anything to compare it to. You can be confident that you’re getting quality here though. Highly recommend. More

San Juan Capistrano Mazda is the best dealership we have ever worked with! This is our second car we have gotten from them and definitely not our last! Forouz and her team are the best! They make car buying ever worked with! This is our second car we have gotten from them and definitely not our last! Forouz and her team are the best! They make car buying so easy and fun. Thank you San Juan Mazda! More

Great dealer and staffs. I have come back to this dealer for my second purchase, they make it easy and comfortable. Will be back again. for my second purchase, they make it easy and comfortable. Will be back again. More

Rick Katz was genuine and professional in both knowledge and appearance. Much more than the typical "what number can I give you to earn your business" bs-er. Paul in finance was also top notch. Unusual to and appearance. Much more than the typical "what number can I give you to earn your business" bs-er. Paul in finance was also top notch. Unusual to find one, let alone two such professional well spoken people in a car dealership in Southern CA today. I probably could have gotten a little better price at one of those 15 acre dealerships out in the desert, but I trusted Rich and was happy to do business with him. I will certainly give the dealership's maintenance department a chance. I know maintenance is the cash cow, but hopefully I won't need a new, not covered by the warranty head gasket at my first oil change. More

Love Capistrano Mazda! It was easy drop, no waiting, very attentive and friendly! Also the service was great and my car runs perfect! Thank You! attentive and friendly! Also the service was great and my car runs perfect! Thank You! More

My partner and I had been looking at a new Mazda MX-5 RF for a couple months. I had reached out to multiple dealerships in my area (Palm Springs) and as far out as L.A. & San Diego. I found myself getting f for a couple months. I had reached out to multiple dealerships in my area (Palm Springs) and as far out as L.A. & San Diego. I found myself getting frustrated with the amount of time it would take to hear back from dealerships as well as their nickel-and-diming. That is until I reached out to Forouz at Capo Mazda. I emailed an inquiry to Forouz on a Saturday afternoon, she responded immediately with photos and even a video of the vehicle as well as a clear idea of final costs. She remained in contact with me even on her days off, and had me in my new MX-5 by that Tuesday morning. The car was detailed and ready for me to go with ZERO pressure from any other sales team or managers. I met a number of the other Capo Team members that day (I apologize for not remembering names). All took the time to greet me and my partner and seemed genuinely appreciative of my business. I would happily make that drive again for that kind of customer service. Thank you Forouz and the whole Capo Team! More

This place is amazing! They are a bunch of great guys running this business. If you're looking for a stress free and smooth purchase then you need to go here. Ask for Marcin, he's been so great ever sinc running this business. If you're looking for a stress free and smooth purchase then you need to go here. Ask for Marcin, he's been so great ever since. He does everything to make his clients feel comfortable and happy. I would definitely recommend them. More

Cyrena was great up front with getting me set up and very professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well More