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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

February 05, 2021

Quick and easy drop off and pick up of my vehicle. Cyrena communicates well and sends updates during the day. I have a 2019 CX-5 that I got at Capistrano Mazda 2 years ago and, besides a cracked windshield f More

by darrenh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Feb 06, 2021 -

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear that Cyrena and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Kate

February 04, 2021

My daughter also has a Mazda that she purchased from your agency. We have never had any problems and everyone has always been very helpful. That is why we did not hesitate to buy another car from you. It More

by chocojanie
Recommend Dealer
Yes
Employees Worked With
Rick Katz
Feb 04, 2021 -

Capistrano Mazda responded

Thank you so much for your kind words regarding working with Rick and our team, and for taking the time to leave us this wonderful feedback! Kate

February 04, 2021

From beginning to end I was very impressed with their professionalism and customer care. Everything I requested was accommodated for from the loaner vehicle, to timing and warranty coverage. I especially More

by jazbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans, Alex Hernandez
Feb 05, 2021 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

February 03, 2021

Exceptional and smooth process from a-z. Ben followed up with me for months and treated me with nothing but respect. Spent a grand total of 1 hour in the building and drove off with my new Mazda3 Turbo Hatc More

by K_Orfa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Deming
Feb 03, 2021 -

Capistrano Mazda responded

Thank you so much for choosing Capistrano Mazda and for writing this fabulous five-star review. I'm glad to hear that Ben was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Mazda3 Turbo Hatch! Kate

January 31, 2021

From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl More

by dcpease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Hector Arvizu, Lou Bastiaans, Edward Rodriguez , Diego Blakely, AJ Jamshidi, Cyrena Morena, Alex Hernandez, Ben Deming
Feb 01, 2021 -

Capistrano Mazda responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

January 31, 2021

Diego, Moe, and AJ all helped me get one of my dream cars with my dream configuration! A Mazda Miata RF with white exterior and auburn interior. They were very welcoming and friendly and were reasonable with More

by anthonyhpham94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Afzal, Diego Blakely, AJ Jamshidi
Feb 01, 2021 -

Capistrano Mazda responded

Thank you! We appreciate your business, Anthony, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

January 29, 2021

Genuinely great service. This dealership is filled with staff who have your best interest in mind. No pushing, no mixed messages, just helpful people wanting the best for you. More

by kb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark, Forouz Mohisefat
Jan 30, 2021 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

January 28, 2021

FOROUZ was the best sales person in the whole world. My experience was wonderful at Capo Mazda. I hope to do business with you guys in the future.Have a great day. More

by greenzap
Friendliness
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
Jan 28, 2021 -

Capistrano Mazda responded

We are very happy to hear Forouz provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

January 28, 2021

They gave me an appointment and they told me to come back another day due to one of their machine is not working. They could’ve cancel my appointment before I left home since I drove all the way from San Die More

by seff19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Female employee (don’t remember)
Jan 28, 2021 -

Capistrano Mazda responded

Hello, We sincerely apologize for the lack of communication on our end and are disappointed to hear you didn't have the best experience at our dealership. We want to thank you for this feedback so we may use it to improve and if you would like to give us another opportunity, please reach out to us at the email below so we may receive your details and have our Service Manager contact you. Best, Kate customerservice@capovwmazda.com

January 27, 2021

Great dealership! It made me reevaluate the stereotypes I had with car sales associates. Rick was absolutely delightful to work with and organized. The GM stopped by to say hi as I was finalizing the payment More

by Potato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark, Forouz Mohisefat, Rick Katz
Jan 28, 2021 -

Capistrano Mazda responded

Thank you for your feedback! Here at Capistrano Mazda, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Rick, and it was a pleasure having you at the dealership. We appreciate your business and your review! Kate

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