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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,311 reviews

February 18, 2021

I bought my CX3 from Capo (2nd one from them) even though I live an hour away. I also bring my car to them for service rather than go to a Mazda dealer in my city. The staff are always friendly and profess More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Feb 19, 2021 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thanks for being such a loyal customer! Kate

February 17, 2021

My time at Capistrano Mazda was wonderful. The service was great and the staff were friendly and welcoming. Thank you for the helpful inspection video from Hector! More

by fkephart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Cyrena Morena
Feb 17, 2021 -

Capistrano Mazda responded

Thank you for sharing your feedback. We appreciate your business and our team looks forward to serving you again soon! Kate

February 17, 2021

Excellent customer service, they do not pressure you to buy any unnecessary additions. This was the first purchase from a dealership in which I did not end up with a headache. They are true to the purchas More

by rjesus96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Ben Deming
Feb 17, 2021 -

Capistrano Mazda responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

February 16, 2021

Fantastic service, attitude and allowing me to decide what I really wanted and needed. OTTO and Paul were awesome and i really appreciate the entire buying experience. will definitely recommend and I l More

by rmccann629
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Paul Clark
Feb 16, 2021 -

Capistrano Mazda responded

Thanks very much for your review, and congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Otto and Paul could make this a top-notch experience! We hope you enjoy your new car, and we look forward to serving you in the future! Kate

February 13, 2021

Capistrano Mazda was friendly, professional and pleasant to work with. They kept me up to date about the status of my car. It was ready when promised. More

by TONYMAY1962
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Feb 14, 2021 -

Capistrano Mazda responded

Thank you, Tony, for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

February 13, 2021

You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They More

by muniak.kate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Marcin Paluch, AJ Jamshidi, Forouz Mohisefat
Feb 14, 2021 -

Capistrano Mazda responded

Thank you, Kate! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Congratulations on your new vehicle! Kate

February 09, 2021

I followed my mechanic Hector from Phillips and have never had any regrets! I recently traded in my 2016 Miata for a 2020! Alex, Diego, AJ, Kevin and Allison were all awesome! More

by barirussell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
5 for Allison too with my loaner!, Kevin Dooris, Diego Blakely, AJ Jamshidi, Alex Hernandez
Feb 09, 2021 -

Capistrano Mazda responded

Here at Capistrano Mazda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Alex, Diego, AJ, Kevin, and Alsion, and it was a pleasure having you at the dealership. Congratulations on your new 2020 Miata! We appreciate your review! Kate

February 08, 2021

Cyrena Moreno was very helpful during my first service. She communicated very well and sent frequent updates throughout the day. I had an issue with my car play and she made sure it was looked at and taken More

by bridget.wasson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Feb 08, 2021 -

Capistrano Mazda responded

Thank you for your very kind review, Bridget! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cyrena here at Capistrano Mazda. Kate

February 08, 2021

Alex in service was great and my car was ready before it was promised! I really like that I’m able to communicate with them on progress via text, very convenient. More

by gina.larson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Aydemir, Alex Hernandez
Feb 08, 2021 -

Capistrano Mazda responded

Thank you for sharing your thoughts about your experience with Alex here at Capistrano Mazda. We appreciate you taking the time to leave us this fabulous, five-star review! Thank you for your business and hope to see you again soon, Gina! Kate

February 05, 2021

Cyrena Moreno really helped us out. We had several items that needed to be taken care of and she was knowledgeable and helpful with all of them. She understood exactly what was needed and helped us out wit More

by STACI_KLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Moreno, Hector Arvizu
Feb 06, 2021 -

Capistrano Mazda responded

Thank you for the kind words for Cyrena and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

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