Cape Coral Chrysler Dodge Jeep Ram - Service Center

Warranty issue Brought my Jeep for a warranty issue and the part will not be in until December 2nd which I understand but how can it be over a month for them to get Brought my Jeep for a warranty issue and the part will not be in until December 2nd which I understand but how can it be over a month for them to get a factory replacement part? More

Service work I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in a day as I was told it would when i dropped off my truck so they set up a rental. The next day I was called and told that the recall work was done,a dn the repair would be $480. I advised that I did not have the $$ needed to fix at this time. It was after that i was told that I would still be charged $125 for a diagnostic check. My issue is that this service fee should have been mentioned at the time the appointment was made, AND by the service advisor so I would know any fees coming my way nto after things were done. The people were nice when I dropped off my car, and even though I never met my service advisor face to face, he was pleasant over the phone. I am not happy though of a potential fee being disclosed afterwards. I should have known up front. I was told that they could try and take that fee off the total repair if I decided to use them. Which is in my opinion a marginal attempt at a resolution. I may use them when I look to buy my next vehicle, but will not use them for service work not related to recall or warranty. More

Failed to repair the problem The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service adviser confirmed the problem and said the new part would be ordered. We were never recontacted and the part was not ordered. The compass still does not work after spending a total of 4 hours over two trips to the dealer. I have purchased Chrysler products my entire life, I have a brother and sister that work at Auburn Hills, this is worst experience at a Chrysler dealer I ever experienced. More

Quick service including a detailed easy to read multi inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. More

Exceptional Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, respectful and expressed a desire to make certain everything I needed would be taken care of. More

Great Dealership Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend t Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend them. More

Navigation repair Our service advisor Brian Hunter was great! Unfortunately though, the problem I brought the truck in for has come back. I will have to make another ap Our service advisor Brian Hunter was great! Unfortunately though, the problem I brought the truck in for has come back. I will have to make another appointment to bring it back in... More

A Friendly Place First visit. Great team there at CCCDJ. Appointment was made on my first call... no voice mails!! Got the day and time I wanted! Service was a lit First visit. Great team there at CCCDJ. Appointment was made on my first call... no voice mails!! Got the day and time I wanted! Service was a little slow (apparently a meeting of staff today slowed things down). I’m quite happy with their attention to detail. AND.... I’m in the market for a new pickup. They will be my first stop when it’s time to plunk down the $$. Thanks to all but especially Dave, Anne and Lee. More

Awesome Service Experience! My wife's Cherokee had some issues. We dropped our vehicle with Service Manger James Byrnes and also Dan Smith. After they took care of getting us a a My wife's Cherokee had some issues. We dropped our vehicle with Service Manger James Byrnes and also Dan Smith. After they took care of getting us a a rental, the Jeep was fixed by the end of the day, then the next morning I received a call by James and was informed that another drive-train issue existed, so they ordered a part and had us back on the road in a timely manner. I own a small cleaning business and I'm always preaching to my employees about quality and service which is how we gain more clients and business. I will use this POSITIVE example of how I was treated at Cape Coral Chrysler Dodge with my own employees. By far, I have never had such great service from any dealership in the years I have needed service. I will definitely recommend James and Dan for your service needs! I also own multiple Chrysler-Ram-Dodge-Jeep Vehicles and will do more business with this company! FIVE STARS, BY FAR... Thank you!!!!! More

Professionalism and Customer SErvice The entire staff was professional and went above and beyond to provide the best customer service I've ever received a a dealership. It was a pleasure The entire staff was professional and went above and beyond to provide the best customer service I've ever received a a dealership. It was a pleasure to go there and be treated with as a very special person. More