Cape Coral Chrysler Dodge Jeep Ram - Service Center

Lack of communication My Jeep is not fixed. No updates on when the parts will be available. When I dropped the Jeep off I had to rent a car to go to work. I was not expe My Jeep is not fixed. No updates on when the parts will be available. When I dropped the Jeep off I had to rent a car to go to work. I was not expecting to keep the rental over night. I tried calling several times and did not get a return call. I called the next day and finally received a call back to tell me they needed to order the parts. I explained I could not afford a rented for an unknown amount of days. At thus point I was told I could drive my Jeep and they would call me when the parts were available. So I left work to go pick up my Jeep. When I get to the dealership the same person I spoke to on the phone told me the rental was no charge because it was covered under factory warranty. REALLY?? If that was told to me on the phone then I wouldn’t be driving around in a Jeep that has the engine light on. Simple communication goes a long way. So when will my parts be available so my Jeep can be fixed?? Who knows. No one has contacted me More

Recall notice Very friendly and honest. A pleasure to do business with. Would recommend the service department as well as sales department to my friends and family. Very friendly and honest. A pleasure to do business with. Would recommend the service department as well as sales department to my friends and family. However this survey is a bit lengthy and cumbersome! More

Great place . The cleanest most immaculate Dodge dealership I’ve ever been into. Staff was excellent. Show room was excellent. The lounge area was almost like a f . The cleanest most immaculate Dodge dealership I’ve ever been into. Staff was excellent. Show room was excellent. The lounge area was almost like a five-star hotel. More

great service great place I bought my truck in January and have had no issues with the service or sales departments would recommend this dealership to anyone looki great place I bought my truck in January and have had no issues with the service or sales departments would recommend this dealership to anyone looking for a new or used vehicle... Great people More

Really happy with 1st service experience. Compared with Galena service and repair. It's light years ahead and price is competitive. Communication is excellent and sets expectations and liives Compared with Galena service and repair. It's light years ahead and price is competitive. Communication is excellent and sets expectations and liives up to them unlike previously mentioned dealer. More

Needed update on radio software I dealt with Rhonda who was pleasant and informed me right up front that update would take couple of hours took approximately two hours complimentary I dealt with Rhonda who was pleasant and informed me right up front that update would take couple of hours took approximately two hours complimentary car wash was done More

Great experience Very efficient. Friendly. Professional. One small fault. There were black smudge marks on glove box door while checking cabin filter. No big deal. I w Very efficient. Friendly. Professional. One small fault. There were black smudge marks on glove box door while checking cabin filter. No big deal. I was treated very well. I will definitely return for any service needs. More

Brian was awesome Super helpful and fast paced. Would willingly come back to dealership, he makes your visit painless. I usually hate coming to dealerships. Thank you B Super helpful and fast paced. Would willingly come back to dealership, he makes your visit painless. I usually hate coming to dealerships. Thank you Brian. Now my baby and me won’t blow up in our jeep ... (he fixed fuel lines) More

Quick, convenient and friendly Took my vehicle in for 2 recall repairs as I explored my options of buying a new vehicle. When I was finished my car was ready to go. Took my vehicle in for 2 recall repairs as I explored my options of buying a new vehicle. When I was finished my car was ready to go. More

They got it right!! Had trouble with a “Service Engine” light. But they got it fixed!! I’m happy!! They got it done in a timely fashion and even washed the car afterwa Had trouble with a “Service Engine” light. But they got it fixed!! I’m happy!! They got it done in a timely fashion and even washed the car afterwards. More