Cape Coral Chrysler Dodge Jeep Ram - Service Center

Service Excellent service; could not have been better. All problems were solved within an excellent time span. The Service advisor was friendly and everyt Excellent service; could not have been better. All problems were solved within an excellent time span. The Service advisor was friendly and everything was explained to me before the work began. More

Recall Took my Wrangler in for a scheduled recall on the passenger side. This was my first visit to this New dealership and was treated in a very positive wa Took my Wrangler in for a scheduled recall on the passenger side. This was my first visit to this New dealership and was treated in a very positive way by the staf. More

Mostly good As a new customer had to figure out where to go to talk to service people. Felt ignored initially. Once dealing with Rebecca, her customer service was As a new customer had to figure out where to go to talk to service people. Felt ignored initially. Once dealing with Rebecca, her customer service was excellent. When the car was done, it was to be washed and was not. The tire pressure was also off. Rebeca offered to have it washed ( no time at that point) and had the service folks fix the air pressure. All good. More

Recall Service The pull up service lane system is very confusing for a 1st time user. There was a gentleman in a blue shirt in the area, but he didn’t acknowledge or The pull up service lane system is very confusing for a 1st time user. There was a gentleman in a blue shirt in the area, but he didn’t acknowledge or say a word. I saw several customers by their cars and asked about the procedure. I had an appointment at 10. I was greeted by a service rep at 10:25. After that I have no complaints. The dealership is beautiful and there is plenty of seating and sunlight. Very pleased. Service Advisor was very professional. More

Find another dealership I had an appointment for 8:00-10:30 am. I dropped the truck off in the morning, and returned at 7 pm to retrieve it. I was notified at that time that I had an appointment for 8:00-10:30 am. I dropped the truck off in the morning, and returned at 7 pm to retrieve it. I was notified at that time that they didn't get to it. Throughout the day, I tried to contact the service department by phone to no avail. My calls were dropped. When I called back, I asked to talk to the general manager. Instead, I got his voicemail, which was never responded to. I understand extenuating circumstances, but this was ridiculous. There were too many breakdowns in customer service in just 1 day. A week later, I am still waiting for that phone call from the general manager. Apparently, customer service at this dealership is more important to me, than it is to them. More

Best service ever I never had a free car wash in any of the other Dealerships Fast service and verry friendly I would recommend this Dealership to anyone I never had a free car wash in any of the other Dealerships Fast service and verry friendly I would recommend this Dealership to anyone More

recall/mics repairs I recentely visited your dealership on Saturday and was advised all work concerned with the xception of a horn issue had been resolved. my trailer lig I recentely visited your dealership on Saturday and was advised all work concerned with the xception of a horn issue had been resolved. my trailer lights that did not work I was told had been repaired as well and when I got home and hooked up my trailer no lights. my advisor was brian marshall. very disappointed that requested repairs were not completed and was advised that all repairs with the exception of a horn issue had been repaired. not a happy camper. this truck was purchased for the purpose of trailer hauling aand now that function can not be performed. what can we do to resolve this issue??? More

Truck repair Tony was great at keeping us updated on the status of the repair. The service manager, Brian, was very helpful in getting my truck fixed as quickl Tony was great at keeping us updated on the status of the repair. The service manager, Brian, was very helpful in getting my truck fixed as quickly as possible so I could get it back to work. More

my wife and i met with REBECCA which was a pleasure.. we had been going to Walmart as labella dodge where we bought our Durango was getting too far. I told my wife I wanted to go to the new dodge dealer we had been going to Walmart as labella dodge where we bought our Durango was getting too far. I told my wife I wanted to go to the new dodge dealer. from the greeter to your car is ready was a pleasure and without a doubt the best dealership I have ever been to in my 63 years of driving. we purchased our 2000 Durango sept 21 1999. and it now has 53359 miles on it. I always said I would never own a CHRYSLER product. before we bought it, I bought CHEVROLETE and FORD and MERCURY .. to see which I liked better. I tried one more and it was a DODGE DURANGO and I was sold. IT drove and handled better then FORD or MERC SUV and the CHEVIE rider side had a big bump in the floor panel and my wife did not like it at all for that reason as she does not drive.. the car wash from you was the best for a courtesy .and a real plus for you. I will definitely be back. I went to a car garage here on the cape last year to have a/c work and our radio no longer works and I was told they were too busy to fix it. I never went back to them. last month FEB 9 we have lived on the CAPE for fifty years. Thank you and your staff for very good service. RICHARD WALLACE, CAPE CORAL. More

Excellent Everything,at the dealership, was completed in a timely manner. In fact,the tasks that I went. For, were completed more rapidly than I expected. Everything,at the dealership, was completed in a timely manner. In fact,the tasks that I went. For, were completed more rapidly than I expected. More