Cape Coral Chrysler Dodge Jeep Ram - Service Center

Service with a smile I recently brought in my 2015 Cherokee Trailhawk for service. Everyone at this dealership is eager to help. I was pleased and surprised to find out ho I recently brought in my 2015 Cherokee Trailhawk for service. Everyone at this dealership is eager to help. I was pleased and surprised to find out how quick and easy it was to drop off the car for service. The dealership and my service rep. (Charles Santana) arranged transportation while my vehicle was being repaired making this process painless and communicated through the process and informed me when the vehicle was ready. Making this process as smooth as can be. He also followed up to make sure the service was top notch. More

Great job! I was comfortable leaving my Jeep, confident it was going to be fixed correctly the first time! They listened were polite and happy to assist me. They were SMILING! That saids a lot about you it was going to be fixed correctly the first time! They listened were polite and happy to assist me. They were SMILING! That saids a lot about your outfit! Great job and Thank you. I will be back! More

A great costumer service. This place is amazing and the employees are paying attention to any detail. Thanks everybody in the Dealer Cape Coral Jeep employees are paying attention to any detail. Thanks everybody in the Dealer Cape Coral Jeep More

True to their word The service department said my vehicle would be done in about three hours. They were correct!! They're also very professional! Excellent Job, thank y The service department said my vehicle would be done in about three hours. They were correct!! They're also very professional! Excellent Job, thank you More

Very Efficient Service I schedule my 1st oil change with Alex. Upon arriving he met me at the service entrance (4 lanes with employees working every lane) and checked me in. I schedule my 1st oil change with Alex. Upon arriving he met me at the service entrance (4 lanes with employees working every lane) and checked me in. He then told me how long the service would be and beat that time by 15 minutes. I highly suggest the service department at CCCDJR. More

Service was described adequately and completed in a timely manner. Mr. Santana offered a comforting experience and once finished a sound summary with follow up concerns. The instant alignment check was timely manner. Mr. Santana offered a comforting experience and once finished a sound summary with follow up concerns. The instant alignment check was neat More

Not happy at all with service desk and service rep I will not return to your location, My wife and I have owned 7 Dodge Ram 1500 Laramie trucks over the last 20 years and two Jeeps. We live in Cape Cor I will not return to your location, My wife and I have owned 7 Dodge Ram 1500 Laramie trucks over the last 20 years and two Jeeps. We live in Cape Coral and were very excited that you opened in Cape Coral. Your building is beautiful you have great reviews as far as selling new cars. People are excited about getting a new car so they give a great review. The way you're treated after purchasing a car is more important. On Friday 4/17/20 I brought my truck in to have steering box looked at, Charles Santana was the service person. I explained that I took a lifetime warranty and that my deductible was $100.00. He told me that the cost would be $135.00 further that I'm not covered for a rental. I explained that every dealership that I have gone too gave me a rental. Charles is not a people person what so ever, I spoke to the parts person she was very friendly and outgoing, the technician was professional and asked me to check the steering he then offered a car wash. The technician gave the paperwork to Charles. Note it was very slow at the dealership I was the only person in the sitting area. I noticed my truck was finished and washed I waited about ten minutes and then walked over to Charles office, upon telling him my truck was finished he told me to go sit in the lobby, I waited for Another 15 minutes for no reason at all he wasn't busy not on phone no one in the office with him. He did not walk over to where I was sitting like the technician he stood at the counter and motioned for me to come over. He told me a bolt came loose and it was going to cost $132.15 my warranty was done at a one hundred thousand miles. That is untrue iI have a lifetime warranty. Once I arrived home looked over my invoice noticed a charge for Misc amount $16.09. I called the other dealerships that I have used in the past I was told that it should have been covered and one dealership advised that I wouldn't have been charged. Over the last 20 years in Ohio and Florida I have never paid for a rental nor have I been treated poorly. We were looking at trading in the truck I will land up driving to Punta Gorda. More

Very CLEAN AND COURTEOUS Free Coffee while you wait in the service area. Nice and Clean! Fast annual service and oil change and I wa in and out in 50 minutes. Offered a free c Free Coffee while you wait in the service area. Nice and Clean! Fast annual service and oil change and I wa in and out in 50 minutes. Offered a free car wash! More

Very prompt and curtious service. I have been very pleased with this dealership from the purchase of the vechile and the service work that I have received. My next purchase will be her I have been very pleased with this dealership from the purchase of the vechile and the service work that I have received. My next purchase will be here. Thanks, Jim Anderson More

Great people, awesome experience, Jesus took care of me and my car, Also very nice dealership! The only thing I would recommend is that they plug in the hybrids when service is complete. and my car, Also very nice dealership! The only thing I would recommend is that they plug in the hybrids when service is complete. More