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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,645 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,645 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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August 12, 2019
Car service was good Ober picking us up was not we waited al Car service was good Uber picking us up was not we waited all afternoon Uber was not called my sister picked us up ok y Car service was good Uber picking us up was not we waited all afternoon Uber was not called my sister picked us up ok y More
by darlenegareau
Verified CustomerEmployees Worked With
Brian Marshall
August 09, 2019
brake squeal Could not duplicate brake noise issue at dealership. Service mgr, Scott, performed test drive with me in attempt to locate brake noise the second day. Could not duplicate brake noise issue at dealership. Service mgr, Scott, performed test drive with me in attempt to locate brake noise the second day. Still could not duplicate brake squeal noise. More
by jksurovik02
Employees Worked With
Rebecca Dodds
August 08, 2019
Dishonest and untrustworthy service tech Took car in for two recalls and power steering issues. I was told that that the cost of the diagnosis would be $125 and that it would take about 2hrs Took car in for two recalls and power steering issues. I was told that that the cost of the diagnosis would be $125 and that it would take about 2hrs and my appt was for 10:30am. I called Rhonda at 3pm because I didn’t hear from her. She complained that she had a busy day. Rhonda then went on to tell me that the steering pump and rack tested fine and the mechanic recommended to change the steering fluid with a flush for $150. I agreed and ask when it would be done. I was told it should be done by 7pm. I explained I had things to do and would come in early the next day. I came in at 8am and the car still wasn’t ready. I asked her what was going on and she said they were still working on it and it should be done by 9:30. I ask here again is the power steering good. She told me and my son yes they just need to finish flushing out the system. By around 10:30 I asked again where is my car. Rhonda walked back to the shop and came and just found out the pump was no good and that they weren’t going to charge me for the steering fluid because they were unable to flush the system. I should be refunded the $138 for the diagnosis they didn’t do until that morning and the complete waste of time I spent on waiting at your dealership. I plan on filing a complaint with the better business bureau as well. I suggest you hire people who have automobile and customer service experience for this job. More
by terencekiernan
Employees Worked With
Rhonda
August 08, 2019
Went above and beyond Dan Smith was my service advisor and Brandon was my service tech. Both were amazing and went above and beyond what they had to do. Both wanted to make Dan Smith was my service advisor and Brandon was my service tech. Both were amazing and went above and beyond what they had to do. Both wanted to make sure that all my concerns were taken care of. I would highly recommend this dealership. More
by WEAVERM28
Employees Worked With
Dan Smith, Brian Hunter
August 03, 2019
Nothing got done 😐 I made arrangements to report the following day Upon my at 8:15 am. Was there for front and rear sensors stop working, Also advice for Free Tire ro I made arrangements to report the following day Upon my at 8:15 am. Was there for front and rear sensors stop working, Also advice for Free Tire rotation. 3 hours later nothing was completed, Was advice I need to return Truck another day and receive a rental car, Still have issues with truck, sensors, air wind from passenger side door, need to make arrangements, l have warranty plan. More
by Jimmie1959
Employees Worked With
Brian Marshall
August 02, 2019
Inspetion proceedure on certified preowned Inspection proceedure needs adressing Battery bad at time of purchase Tire lowering cable frozen Parts not ordered came incomplete Over all not an Inspection proceedure needs adressing Battery bad at time of purchase Tire lowering cable frozen Parts not ordered came incomplete Over all not an efficient flow of communication from customer to service advisor to technition to parts to satified customer I write this as a retired service manager of equipment co. With over 30 years experience in customer service workshops. More
by DRYGY
Employees Worked With
Brian Marshall, Patricia Tolson, Rebecca Dodds
August 02, 2019
oil Change The man to greet me was Jesus. He was very polite and professional. I told him I had relieved a coupon but didn’t have it with me at the time and he The man to greet me was Jesus. He was very polite and professional. I told him I had relieved a coupon but didn’t have it with me at the time and he said no problem and let me have the discount anyway. Came and got me when work was done and went over the bill with me and what services were preformed on my truck.. More
by zegminner
Employees Worked With
Jesus
August 01, 2019
Love this dealership Awesome Experience. If you are in the market to buy Joseph Aviles was my salesperson and he was insanely awesome and the service department was great Awesome Experience. If you are in the market to buy Joseph Aviles was my salesperson and he was insanely awesome and the service department was great. Love this dealership.!!! More
by LaxCoach
Employees Worked With
Rob Gable, Joseph Aviles, Rebecca Dodds
July 31, 2019
Fast service. Friendly people. Good work. Priced right. Fast.Washed car.. Ready when it was suppose to be. Parts people friendly and knowledgeable. Clean up to date facility. Massiv Good work. Priced right. Fast.Washed car.. Ready when it was suppose to be. Parts people friendly and knowledgeable. Clean up to date facility. Massive selection of new cars. More
by capthookfla
Employees Worked With
Brian Hunter, James Leavitt Jr, Patricia Tolson
July 31, 2019
Very good service. Even though i have to take the truck back to show the diesel tech the problem I'm having (Brake Issue). The service is great and the personal are awes Even though i have to take the truck back to show the diesel tech the problem I'm having (Brake Issue). The service is great and the personal are awesome. They rotated my dually wheels for free, something i was expecting to pay for. All recalls completed and warranty work done and they even washed my truck. All in 6 hours. I look forward to working with them for a long time. Only thing i have is the parts are expensive. I bought 2 diesel filters and it came out to 180 dollars, and i know i could get them cheaper even being OEM. But because i was there i just spent the dime as i didn't have time to go get them any where else at the time. But if i ended up paying for the rotation it would have worked out to about the same. More
by jamshedi69
Employees Worked With
Dave Diesel Tech., Rebecca Dodds
