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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,639 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,638 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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October 03, 2019
Fixed recall but no follow through when car ready I brought my Jeep in for a recall. No problems the first time I brought it in. They said he’s it needs to be fixed, we will order the parts and call y I brought my Jeep in for a recall. No problems the first time I brought it in. They said he’s it needs to be fixed, we will order the parts and call you. They called a few weeks later and we scheduled the appointment for the fix. Went in, good customer service. Was told it would take roughly 4 hours. Dropped it off at 8am. It was nearing 2pm and I hadn’t heard anything. We had to leave and I tried for 45 mins to contact someone to tell me if my car was ready. Finally got a hold of the service person and he said yes it’s ready. Rush over to pick it up. Find out the car was ready at 11:50am. I wish someone would have called at noon when it was ready. I also was told I would receive a complementary car wash. I don’t think that happened. My car had grass clippings still on the side from when my fiancé cut the grass at our house a week prior. Since we were in a rush and past due to pick up the car, I didn’t mention it because we couldn’t wait anymore. The car runs great now. But I really wish there was a better system to follow up when people’s cars are completed. More
by vtparus
Verified CustomerEmployees Worked With
Brian Hunter
October 02, 2019
Excellent service New store and great service too. I was first time to this new store. I need change oil and rotation of my Jeep. And I got free rotations for my car to New store and great service too. I was first time to this new store. I need change oil and rotation of my Jeep. And I got free rotations for my car today. I was happy for what they did for me. Thanks. More
by Kaibing
Employees Worked With
I don’t remember others., Joseph Aviles
September 18, 2019
make ya fix everything but the problem Well, I spent over $800.00 this time, after over $1,200.00, last time just in May, and STILL having the same problem of a rumble vibration when d Well, I spent over $800.00 this time, after over $1,200.00, last time just in May, and STILL having the same problem of a rumble vibration when driving 40 - 60 mph...typical dealer service, can't fix a problem without fixing everything else at high cost before LOOKING at the problem your vehicle is experiencing, then tell you, pay more and they will keep testing! And by the way, I replaced the sensors you said need to be replaced before you could do more looking, rumble vibration still there! Cost another $150.00... And this is the 2nd Chrysler Service center that couldn't find the fix for the rumble vibration within the last year, Labelle Chrysler was first, and they too, wanted everything else replaced before they could work toward maybe fixing the problem! Well over $3,000.00 of my investment into new parts, 2 rebuild/replacements of transmissions by the dealers, and still vibration problem that wasn't there in the first 130,000 miles. Everything else is replaced! My 2010 4.0 Town & Country van, not such good deal anymore. Making me look at other brands, and I'm a life time Chrysler guy... Thanks Chrysler, if it is the flex plate...2 transmission jobs should have fixed that! More
by CHASME340
Employees Worked With
Rob Gable
September 17, 2019
Great Staff The staff was very attentive and professional right from the start. I was updated on the progress of the service to my vehicle. The seating area was c The staff was very attentive and professional right from the start. I was updated on the progress of the service to my vehicle. The seating area was clean and comfortable. More
by catnstv
Employees Worked With
Brian Marshall
September 17, 2019
Jeep wrangler leaked when it went in. They had it for a week and it still leaks. They offered to detail it. Now the paint is messed up from swirl marks from the leaked when it went in. They had it for a week and it still leaks. They offered to detail it. Now the paint is messed up from swirl marks from the buffer. More
by captd428
Employees Worked With
Scott dolloff and ronda
September 17, 2019
Run far away Stay away from service. They can’t fix a simple issue in fact they make it worse and cause new ones and will not accept liability. Management doesn’t Stay away from service. They can’t fix a simple issue in fact they make it worse and cause new ones and will not accept liability. Management doesn’t contact you either. Instead they try and “sell” you a car like they’re doing you a favor. RUN More
by mudnhunt
Employees Worked With
Jay Ganzi, Rob Gable, James Leavitt Jr
September 17, 2019
Noise was coming from the right side of the vehicle. The conclusion was that they said wind was making the grinding noise. Took the vehicle to a Mechanic in was coming from the right side of the vehicle. The conclusion was that they said wind was making the grinding noise. Took the vehicle to a Mechanic in Punta Gorda and they took the right wheel off and found the brake clip was bent rubbing against the brake drum causing the noise. NOISE WAS ELIMINATED! More
by Fcn
Employees Worked With
Brian Marshall
September 16, 2019
Quick, responsive, and no charge! Everyone was fantastic to deal with. Service was done in less than an hour. I will definitely go here again. Love the clean new facility. Thank you Everyone was fantastic to deal with. Service was done in less than an hour. I will definitely go here again. Love the clean new facility. Thank you More
by CADENHEADDAN
Employees Worked With
Rebecca Dodds
September 16, 2019
Service It's just a great dealership. Everyone is friendly, and very helpful. Very clean facility. They handled my recall in a timely manner, washed my truck It's just a great dealership. Everyone is friendly, and very helpful. Very clean facility. They handled my recall in a timely manner, washed my truck for me without me having to ask. Always a good experience when I go. More
by mike.scott485
Employees Worked With
Brian Marshall, Patricia Tolson, Frank Fernandez
September 16, 2019
Timely response Had no idea what to expect....thank goodness the waiting areas are comfortable. Any employee who passed my way acknowledged me with a ‘good morning’. Had no idea what to expect....thank goodness the waiting areas are comfortable. Any employee who passed my way acknowledged me with a ‘good morning’. Even got a car wash which was appreciated. .thank you! More
by KCSAUTEE
Employees Worked With
David Hayes
