Cape Coral Chrysler Dodge Jeep Ram - Service Center

service excellent location and great service ,all personnal on all levels are very polite and courteous the showcase with the bubbles is beatutiful everyone w excellent location and great service ,all personnal on all levels are very polite and courteous the showcase with the bubbles is beatutiful everyone whet out of way to please me .thank you very much More

Transmission issues Verified my concerns and gave me the proper guidance to correct the pro lem without changing the transmission. Kept me informed every step.of the way Verified my concerns and gave me the proper guidance to correct the pro lem without changing the transmission. Kept me informed every step.of the way and cleaned the vehicle before the returned it More

Service was awesome Had a multi point inspection and tires. All went well and they didn't have my vehicle for longer than expected. Got great tires and everyone was very Had a multi point inspection and tires. All went well and they didn't have my vehicle for longer than expected. Got great tires and everyone was very friendly. More

Promp courteous service I brought my 2014 Ram in for a non charging issue. The problem was identified and repaired promptly in the same day. Brian was a pleasure to deal with I brought my 2014 Ram in for a non charging issue. The problem was identified and repaired promptly in the same day. Brian was a pleasure to deal with. More

Quick and efficient I stopped going to Galena service did to the service staff inside at the desk was rude and inefficient. it’s a pleasure to come to CCCDJR. I stopped going to Galena service did to the service staff inside at the desk was rude and inefficient. it’s a pleasure to come to CCCDJR. More

Tire repair required Once they figured out the status of my Chrysler Lease everything was good. The tire repair was good. I will be back for the required maintenance. Once they figured out the status of my Chrysler Lease everything was good. The tire repair was good. I will be back for the required maintenance. More

Great service Took my vehicle in for an oil change and found out there were several recalls in it. they were able to take care of the oil change along with the 3 re Took my vehicle in for an oil change and found out there were several recalls in it. they were able to take care of the oil change along with the 3 recalls in a matter of a few hours. Great service More

A headache and an experience to avoid I unfortunately had to go to this establishment on three separate occasions. I live in Naples and decided to go to the Cape Coral Location because my I unfortunately had to go to this establishment on three separate occasions. I live in Naples and decided to go to the Cape Coral Location because my Girlfriend lives there. My Jeep unfortunately had a recall that needed to be taken care of. (Visit One) The service advisors didn’t seem to know what was going on. I had made an appointment mind you, however, I still had to wait. Once my vehicle was in there hands I never heard from them. I had to call since their service department was going to close and only then did they tell me they needed to keep my Jeep. Upon picking up my vehicle (I called them) they were still all over the place. I thought I’d be done at that point. My Jeep started having alignment issues so I brought it back to them. (Second visit) They also had to Keep my vehicle overnight once again. This in my mind was unnecessary. They preformed an alignment and a tire rotation. When I went to go pick up my vehicle it took ten minutes for someone to even acknowledge me. You would think at this point I’d be done. Well low and behold two weeks later my vehicle started having issues again. Issues that happened prior to repairing the recall and my alignment was off once again. Due to the fact that this is where I got the work done I was going to have to go back. However, this only occurred because the service manager called me because of the last review I made. He assured me he wanted to make everything right. He would put me in a rental until all issues were taken care of. I agreed and showed up at the time we agreed upon. Upon arriving he didn’t even remember our conversation. He then directed me to another advisor. I dropped it on a Friday and didn’t hear anything all day. I waited till Saturday. Still nothing. So I called. I spoke to an advisor who said that my vehicle was thrown at him. Meaning he wasn’t privy to the issue. He told me my vehicle hadn’t been touched since they don’t do diagnostics on Saturdays. That it would get looked at on Monday and he would get back to me. So when he finally got back to me he gave me a list of issues that needed to be tended to. Over $1200 worth of service. Things that should have been caught the last two times I had been. I guess their multipoint inspections are a shame. I agreed to let them fix all the issues. I was told to come get my vehicle on Wednesday. Spoke to the advisor and he told me to just go leave the rental car that the dealership would be paying for its use. I did as so. Not even ten minutes after leaving I get a call from the Hertz representative there and I am told I am responsible for paying for the gas in the rental car. This was the tip of the iceberg. I had to go back and pay for the gas. No one was around for me to even speak to about the issue. However, plenty of people were on their phones or conversing. The service department of this dealership is the most unprofessional, disorganized, incompetent establishment I have ever been to. I WILL NEVER RETURN. I will make sure to let others know that they should go elsewhere. I’ll drive to Orlando before having to go there. Think twice before bringing your vehicle there. More