Cape Coral Chrysler Dodge Jeep Ram - Service Center

Scheduled maintenance Rebecca Dodds was very friendly and helpful, her professionalism assisted me greatly as she answered all my questions. I was impressed by the actual t Rebecca Dodds was very friendly and helpful, her professionalism assisted me greatly as she answered all my questions. I was impressed by the actual turn around time. More

Excellent Richard and James were both very helpful, kept me in the loop at all times and resolved the problem within hours. Very detail oriented. Thanks! Richard and James were both very helpful, kept me in the loop at all times and resolved the problem within hours. Very detail oriented. Thanks! More

A pleasant experience at Cape Coral CDJR I stopped by the dealership one afternoon to make an appointment for an oil & filter change and also to address a minor issue I was having. Scheduling I stopped by the dealership one afternoon to make an appointment for an oil & filter change and also to address a minor issue I was having. Scheduling was a breeze. I was met at the service lane by Rebecca and she quickly and efficiently gathered all my info and had my 2019 Durango serviced within a few minutes! She also had a master tech check my issue which turned out to be just a tweak of the settings in the Uconnect. I was in and out in no time at all. Was very pleased with the service department, especially Rebecca. She is truly a valued employee. More

bad service you were much less than awesome.purchased new ram in december, 2 months later i notice abs module leaking. in shop for five days. call manager and ask you were much less than awesome.purchased new ram in december, 2 months later i notice abs module leaking. in shop for five days. call manager and ask if truck is done, cant get answer. i tell him that i need to know because need truck to take boat 4 service appt that i waited 2 weeks 4. rude receptionist tells me shes leaving messages, but no answer. i asked 4 loaner, but was offered uber, ridiculous!but wait, theres more, last week i lost my key,it happens. I then realized i was only given one key. Ha,d to get truck flatbedded to dealership. i pay for road assistance, call # and am put on hold, then hung up on! I call private tow company and $170.00 later of my own money im at cape cral dodge. driver calls and says arrived at 2pm. call rude receptionist several times and she calls back saying i got it in 2 late. you did rekey 4 free, but only gave me one new key. now im in same predicament if i lose! even my lawnmower came with 2 keys. i regret ever walking through your door!!!!!!!!!!!!!!!! patty was awesome More

Air bag recall Perfect - great communication throughout the process. Had a 8:00 AM appointment, I arrived early and they took me right in. Estimated 1.5 to 2 h Perfect - great communication throughout the process. Had a 8:00 AM appointment, I arrived early and they took me right in. Estimated 1.5 to 2 hours and had me out in exactly 2 hours More

A pleasure Service manager Scott was extremely helpful in handling the recall repairs on my Jeep considering my limitations with my disabled wife. His schedulin Service manager Scott was extremely helpful in handling the recall repairs on my Jeep considering my limitations with my disabled wife. His scheduling and concern made the process a pleasure. More

Pretty Good overall just a hiccup here and there Took my RAM in for service and afterwards somehow the alignment got messed up after the tires were rotated. They handled it though and worked with Took my RAM in for service and afterwards somehow the alignment got messed up after the tires were rotated. They handled it though and worked with me to make it right, so appreciate it very much Brian was awesome and the new employee he was training. More

Outstanding treatment. I really like the free Uber ride for lunch while they serviced the vehicle. Very nice facility. Quick to respond and very accommodating. Would retu I really like the free Uber ride for lunch while they serviced the vehicle. Very nice facility. Quick to respond and very accommodating. Would return for service again More

Service with a smile Super service! Easy drive up. immediate Friendly and helpful person was right there to see to my needs. I felt welcome, not like I was a nuisance. Fa Super service! Easy drive up. immediate Friendly and helpful person was right there to see to my needs. I felt welcome, not like I was a nuisance. Facility is awesome. Waiting area is very comfortable with refreshments available. I made the comment to an employee that it smelled like a hospital. Its that clean. More

Really Good Service with a Very Poor Start! This rating would have been a five if the check in process hadn't taken 65 minutes. Becky did her best to make up for the failure. The management of This rating would have been a five if the check in process hadn't taken 65 minutes. Becky did her best to make up for the failure. The management of this dealership needs to have a greater respect for the customers time. I will give it another try in the future. There are always other options if these practices don't improve. Really good service with a very poor start. I was here for a recall on my passenger side airbag. Many customers were waiting for service on the recall. That was enough inconvenience all on its own. More