Cape Coral Chrysler Dodge Jeep Ram - Service Center

Professional Attention to every detail. ... I could not have had a better experience in every way thanks to Brian. ... I have NOTHING negative to say at all. ... S Attention to every detail. ... I could not have had a better experience in every way thanks to Brian. ... I have NOTHING negative to say at all. ... Simply the best. ... Thanks to all of you. ... Let us not forget, Terrance at Hertz, our mechanic, and the lovely young lady who processed are payment. ... Even Jay, the owner, came over to say hello, and even shook my husband's hand. ... Debbie More

Everything happens for a reason! My previous salesman left and I came in to the dealership with some problems that After a a bad experience at the front desk Mr. Giankarlo Serrano not My previous salesman left and I came in to the dealership with some problems that After a a bad experience at the front desk Mr. Giankarlo Serrano noticed the situation and quickly intervened. With the help of Mr. Martin Ortiz they listened to my problems a quickly resolved everything to my complete satisfaction. I am sure that I am going to enjoy working with them in the future. Mr. Serrano guaranteed me that from here on I never have to worry about anything that he will handle it and I believe him. He has one of the most amazing people skills I have seen in my life! I can really tell he cares More

like pulling in to a pit stop on Daytona 500 i had a unique problem, no appointment.pull in, everyone tried to resolved as easy or painless as possible. issue solved, on the road next morning i had a unique problem, no appointment.pull in, everyone tried to resolved as easy or painless as possible. issue solved, on the road next morning More

Radio service This was the second time I had the Durango in for bad reception on my FM radio. The Sirius works fine..I do not use this service. The bad reception do This was the second time I had the Durango in for bad reception on my FM radio. The Sirius works fine..I do not use this service. The bad reception does not occur all the time...they cannot figure it out and are blaming it on the radio stations. Yet this occurs at different times of the day and on different stations. None of my other vehicles had this problem.....not happy. More

Quick professional and courteous Dan and the check out staff were very pleasant. I had 2 vehicles to get service and they made it fast and efficient. I thank them all. Dan and the check out staff were very pleasant. I had 2 vehicles to get service and they made it fast and efficient. I thank them all. More

Friendly, honest & fast staff! Rare to find such great quality at dealerships as this place have, friendly, honest and fast staff and service, would recommend to anyone, cheers to m Rare to find such great quality at dealerships as this place have, friendly, honest and fast staff and service, would recommend to anyone, cheers to management and staff for making such great dealership. Keep it up, don't ruin it :) More

I would not recommend Jay's free tire rotation. I went in for an oil change and Jay's free tire rotation. Four lug nuts were mangled when the project manager informed me that the lug nuts on my 2014 I went in for an oil change and Jay's free tire rotation. Four lug nuts were mangled when the project manager informed me that the lug nuts on my 2014 RAM were swollen. I wasn't sure if this was a scam or just a moron mechanic who didn't know the difference between tighten and loosen. The manager should have checked out the disbelief of the mechanic's statement. When I was picking up my truck I put my lug wrench on all my lug nuts and all were fine except the four nuts on the one wheel the mechanic was working on. I fault the project manager for not following up on the preposterous claim and the mechanic for being a xxxxxx. The manager did however find someone to replace the mangled nuts. I did however have to double check all the work that was done when arriving home. The manager earlier on did say I could have all my lug nuts replaced for $252. More

Great customer service!!! I have been to Cape Coral Dodge 3 times for maintenance oil changes. I am immediately greeted professionally, listened to, and given the best prices I have been to Cape Coral Dodge 3 times for maintenance oil changes. I am immediately greeted professionally, listened to, and given the best prices and coupon discounts. I was kept aware of the service that my vehicle was receiving and told of the time it would take. I have received the necessary follow up emails as well to keep my vehicle safe. I cannot say enough about the friendly staff and their caring nature!!! More

Quick, Clean, but Pricey and Misleading The oil change/tire rotation and new wiper blade installation took less than an hour. The service center is very clean and has great accommodations. M The oil change/tire rotation and new wiper blade installation took less than an hour. The service center is very clean and has great accommodations. My oil change and tire rotation was $50ish and was covered by my Mopar protection plan. This leads to my first issue. My two wiper blades cost me not only $49.50 but then I was also charge a miscellaneous charge labeled as "Shop Supply Cost" of $7.38 which is noted as %14.9 of the parts price. So I payed for the parts already and then was charged again for using the shops parts. In total my two wiper blades cost $60.58. That's more than the entire Oil change and tire rotation cost. I would have changed the blades myself but when I looked at them, they seemed to be a proprietary model and had the dealership do it. To my surprise the new wiper blades installed on my car are just generic snap on wiper blades that I could have gotten at Autozone. Lastly when I got back in my car the next oil change mileage amount sticker was listed to come back in 3000 miles. The car is recommended by Chrysler to change its oil every 5000 miles. Putting 3000 on the sticker just shows that they are trying to get people that don't know any better to come back sooner and spend money more often than necessary. I also called the service manager and left a voicemail asking to be called back. I never was called back. More

Quick, efficient, personable This is the first time,I used this new deaership for service. The facility is really striking. Friendly and quick service. They even washed my Jeep fo This is the first time,I used this new deaership for service. The facility is really striking. Friendly and quick service. They even washed my Jeep for free after the oil change. More