Cape Coral Chrysler Dodge Jeep Ram - Service Center

Unorganized and felt taken advantage of. We have been here several times. Every time they try to charge us for services even though we paid for the platinum service package. They should know We have been here several times. Every time they try to charge us for services even though we paid for the platinum service package. They should know this. Then they tried to charge us a $100 deductible even though paperwork says 0 deductible. Our service was not listed in excluded part of paperwork. When we questioned it the service manager was unavailable and ultimately we didn’t get charged. I just feel like they are trying to pull one on us. Very unprofessional. More

Dodgr durango transmission fluid I called to have an appointment for my durango rt 2014 I ask the price for a flush of the transmission, ( 60k mile) The person send me an estima I called to have an appointment for my durango rt 2014 I ask the price for a flush of the transmission, ( 60k mile) The person send me an estimate of 115$ bill and i accept. When i leaved the car they told me the price was going to be 300$+ tax. After 1 hour they called me back asking for 500$+ I take my car and i left. Horrible service and rip off More

Seat Replacement Great job! Fast, clean and best of all...It works correctly. I would recommend this service department. They are always friendly and courteous and g Great job! Fast, clean and best of all...It works correctly. I would recommend this service department. They are always friendly and courteous and get the job done right and on time. More

Recalls I had 3 recalls done at the dealership. They completed them in the time I was quoted. I was called 2 or 3 times with updates and was keeped in th I had 3 recalls done at the dealership. They completed them in the time I was quoted. I was called 2 or 3 times with updates and was keeped in the loop on the work being done. More

Ez in , Ez out Oil change, tire sensor, tire rotation, van wash. 41.00 out in 45 minutes. Give me a break, now you want more words from me? Are you kidding me? xxx Oil change, tire sensor, tire rotation, van wash. 41.00 out in 45 minutes. Give me a break, now you want more words from me? Are you kidding me? xxx? Is that enough now??? More

Excellent repair Took in my new Ram for a door ding repair. The ding was there when I purchased the truck so this was warranty work. Due to previous experience with th Took in my new Ram for a door ding repair. The ding was there when I purchased the truck so this was warranty work. Due to previous experience with this dealership, I was very skeptical of having the repair done. The service manager introduced me to the repair tech and both put my mind at ease. The repair was done professionally and promptly. I was very pleased with the repair and would recommend this type of repair to anyone. Credit where credit is due, this was handled in a first class manner. More

Recall service taken care of Overall, the experience was good. They found a missing air filter to the engine of my Charger. Who knows where and when it disappeared. But the expens Overall, the experience was good. They found a missing air filter to the engine of my Charger. Who knows where and when it disappeared. But the expense to replace it was $65! For a part normally is around $16. I was stuck. More

Quick wait time, friendly service Went in for an oil change expecting to wait a while. I was there with 2 young kids who were treated with a smile and a teddy bear for each of them. We Went in for an oil change expecting to wait a while. I was there with 2 young kids who were treated with a smile and a teddy bear for each of them. We waited for about an hour in the kid's room which was awesome. More

Rhonda was a great service technician I was exhausted with the poor response I had from the Ft. Myers Jeep Chrysler dealership and was getting no where with having my Jeep Cherokee diagnos I was exhausted with the poor response I had from the Ft. Myers Jeep Chrysler dealership and was getting no where with having my Jeep Cherokee diagnosed and repaired. From the moment I arrived at CCCDJR service doors I was attended to with respect and concern . It was important to me that Rhonda listened and made me to feel that my Jeep would get fixed. She gave me hope! Rhonda called and kept me in the loop about the when to expect the Jeep to be fixed ...I was shocked that the Jeep was ready the day it was promised. Thank you also to the gentleman who remembered to get my free tire rotation and go out in the pouring rain to bring my car to the door ,(he sits across the the Hertz desk). Sincerely Jill and Frank More

Thank you! I bought a used van a week ago and they owed me a part for a seat. They called me back within 4 days of purchasing it and got me on the schedule quick I bought a used van a week ago and they owed me a part for a seat. They called me back within 4 days of purchasing it and got me on the schedule quick. I had to bring my two little ones in with me for a 4 hour wait but EVERYONE I encountered was so fantastic. One of the Managers David remembered my little ones names and was fantastic in assisting with a problem I had with my keys. Brian H in service was beyond stellar. You know he is amazing at what he does because he was the go to guy for everyone. Not that the other guys in service didn’t work, but Brian was just bombarded with people needing him and NOT once did he bat an eye lash. Everyone from customer to co-worker that came his way was met with the same fantastic Stellar Scottish personality. He helped a single mom out today and I couldn’t be more grateful to both Brian and Dave for their help. (I also can’t forget Ana that was so sweet to my very energized little guy and I today. She was just so pleasant to everyone she encountered. Always with a smile when she turned the corner). Thank you guys for making a long situation, bearable.. More