Cape Coral Chrysler Dodge Jeep Ram - Service Center

Service was courteous. The service advisor was knowledgeable and thorough. Assisted with transportation concerns during repair. I feel confident that the dealership provid The service advisor was knowledgeable and thorough. Assisted with transportation concerns during repair. I feel confident that the dealership provided excellent service. I will certainly return. More

Oil change and tire rotation Appointment was scheduled quickly. Excellent service done in a very short period of time. The tire rotation was done without a charge and the oil chan Appointment was scheduled quickly. Excellent service done in a very short period of time. The tire rotation was done without a charge and the oil change was very reasonable priced. More

Steering issue reoccurring I went back to my dealership Cape coral CDRJ my service manager Brian Hunter met with me and documented my concerns. He was professional and curtious I went back to my dealership Cape coral CDRJ my service manager Brian Hunter met with me and documented my concerns. He was professional and curtious and sent my vehicle to be serviced. It was bought to his attention that my issue could not be duplicated. He was not Satisfied that I was unhappy and he offered me to drive with a repair service manager. That's when i met James Burns who took me for a ride advising me that his mechanics drove my vehicle and the same model to try and duplicate my issues. Mr Burns drove my vehicle while i explained what my issues were he was truly concerned and interested in resolving my concerns. We drove for 10 mins while i explained that my vehicle tracked to the left while driving forward at certain speeds and while in reverse it would track opposite to the rt. Mr Burns tried several scenarios and showed me i was rt and he would not return my vehicle until he corrected my issues. We drove back to the dealership and Mr Burns spoke with Mr Hunter at which time they gave me a loaner vehicle until my vehicle was fixed. I wrote this review because it's very rare with big dealerships to find such dedicated employees and I think they should be recognized for there curtious and professional attitudes and really caring about one of there customer's. They are an asset. One day later i got my vehicle back and couldn't be more pleased with my vehicle being fixed and I would recommend giving CDRJ a chance when buying a vehicle. They have earned my business. Sincerely Agent Robert Vega retired in line of duty. More

Horrible To have breaks done on my Jeep was set on a price when I called it was this price and when I went it it jumped up 200$ so I just said forget it I told To have breaks done on my Jeep was set on a price when I called it was this price and when I went it it jumped up 200$ so I just said forget it I told them to put my car back together, I then got charged for one hour worth of work when the price jumped. Thanks for nothing I won’t be going back to Cape Coral Jeep. More

Awesome dealership! Great customer service, timely car service and they call to update you right away if a part is not in (which is awesome compared to other dealerships) Great customer service, timely car service and they call to update you right away if a part is not in (which is awesome compared to other dealerships)! Wouldn’t go to another dealership! More

Tire blow out on 75. Took my vehicle in to be checked out because it was pulling to the right. They said my alignment was fine so they rotated my tires, did something to “ Took my vehicle in to be checked out because it was pulling to the right. They said my alignment was fine so they rotated my tires, did something to “the toe”, (whatever that is), charged me $125, suggested I get new tires, & sent me on my way. On my way home I noticed my steering wheel would shake at about 55 MPH. This was not a problem before I went in. I should have turned around & gone straight back, but I didn’t. Instead, I kept my plans & drove to Orlando. Big mistake. One of the tires had a blowout on I 75. Had to change the tire by the side of the road & use the donut until I could get to a tire place. Not fun. Was there a problem with the tire before I had them look at it? Probably. Should they have looked at the tires & noticed a weak spot? Perhaps. That is why I took it there in the first place. I feel like they didn’t believe me about the vehicle pulling to the right, so they gave it a cursory look & sent me along. More

Blown away! Took my car in for a recall and was blown away by the service and professional experience I received. From the minute I pulled up, everyone was so fri Took my car in for a recall and was blown away by the service and professional experience I received. From the minute I pulled up, everyone was so friendly, professional and respectful. Will go back! More

Great Service, Great Employees My experience with the service team has been nothing but great. I promise I will not take my Ram truck anywhere else. They told us exactly what need My experience with the service team has been nothing but great. I promise I will not take my Ram truck anywhere else. They told us exactly what needed to be done and it was done in a timely manner. We were kept informed on the progress of our repair. Dan’s the man. I’m from Houston and the dealerships there should take lessons from this dealership on how to treat people and get the job done. Excellent job all around. I will definitely be back. Keep up the good work! More

Understanding and supportive My Pacifica had problems with the drivers side slider. Would not open remotely. Second time since June 2019. It was diagnosed quickly and repaired qui My Pacifica had problems with the drivers side slider. Would not open remotely. Second time since June 2019. It was diagnosed quickly and repaired quickly. Thank you so much for all your expertise. More

Price I thought I paid a high price for a battery for a used car I bought in August. Someone should have checked it before selling it. I thought I paid a high price for a battery for a used car I bought in August. Someone should have checked it before selling it. More