Cape Coral Chrysler Dodge Jeep Ram - Service Center

I had a good experience at this location. Fast, friendly and knowledgeable service, beautiful facility. I would definitely come back for any of my vehicle needs. and knowledgeable service, beautiful facility. I would definitely come back for any of my vehicle needs. More

Great experience Not many times that you have a great experience at a car dealership. You are important as a customer and receive courteous and quick service. Thanks Not many times that you have a great experience at a car dealership. You are important as a customer and receive courteous and quick service. Thanks More

Warranty issue Brought my Jeep for a warranty issue and the part will not be in until December 2nd which I understand but how can it be over a month for them to get Brought my Jeep for a warranty issue and the part will not be in until December 2nd which I understand but how can it be over a month for them to get a factory replacement part? More

Service work I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in I went in for some recal work and asked that while there to check my AC for issues with it. Appointment was easy to make. The service was not done in a day as I was told it would when i dropped off my truck so they set up a rental. The next day I was called and told that the recall work was done,a dn the repair would be $480. I advised that I did not have the $$ needed to fix at this time. It was after that i was told that I would still be charged $125 for a diagnostic check. My issue is that this service fee should have been mentioned at the time the appointment was made, AND by the service advisor so I would know any fees coming my way nto after things were done. The people were nice when I dropped off my car, and even though I never met my service advisor face to face, he was pleasant over the phone. I am not happy though of a potential fee being disclosed afterwards. I should have known up front. I was told that they could try and take that fee off the total repair if I decided to use them. Which is in my opinion a marginal attempt at a resolution. I may use them when I look to buy my next vehicle, but will not use them for service work not related to recall or warranty. More

Failed to repair the problem The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service The compass on my 2019 Cherokee works intermittently, the service manage said it works. I had the car in for the same issue in April and the service adviser confirmed the problem and said the new part would be ordered. We were never recontacted and the part was not ordered. The compass still does not work after spending a total of 4 hours over two trips to the dealer. I have purchased Chrysler products my entire life, I have a brother and sister that work at Auburn Hills, this is worst experience at a Chrysler dealer I ever experienced. More

Timely and informative. When they said 2 hours, they were spot on. The Uber service provided for me to go back home and then be picked up again was sweet! When they said 2 hours, they were spot on. The Uber service provided for me to go back home and then be picked up again was sweet! More

Quick service including a detailed easy to read multi inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. inspection report. The service writer Jesus Rodriquez was very pleasant and efficient and even washed my vehicle when it was complete. More

Exceptional Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, Chuck greeted me with a smile when I arrived. He asked how he could help. Rhonda came out and took the specifics. Both individuals were courteous, respectful and expressed a desire to make certain everything I needed would be taken care of. More

Great Dealership Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend t Simple, Fast, Friendly and Fair. The facility is impressive but it's really about the people. Great Dealership. I would not hesitate to recommend them. More

Navigation repair Our service advisor Brian Hunter was great! Unfortunately though, the problem I brought the truck in for has come back. I will have to make another ap Our service advisor Brian Hunter was great! Unfortunately though, the problem I brought the truck in for has come back. I will have to make another appointment to bring it back in... More