Cape Coral Chrysler Dodge Jeep Ram - Service Center

First off I had an appointment for 10am to drop off my 1 month old Jeep with a check engine light on. I sat in the service line for 10 minutes until a person finally came out to greet me. Then another 10 mi month old Jeep with a check engine light on. I sat in the service line for 10 minutes until a person finally came out to greet me. Then another 10 minutes for a service writer to come out. Was then told it should be nothing major, which I expected anyways. What I didn’t expect was no communication at all! I called 3 times to get ahold of someone who could tell me how much longer my Jeep would be. Meanwhile this was at 4:30pm. To be told it may not be ready today. Which was unacceptable when they had it for over 6 hours for something so minor and waited so long to start in it. 20 minutes later they said my Jeep was fixed and ready. The lack of communication in service just plain sucks and what was the point of making an appointment to be cast aside so long. I think they need to take notes from Toyota as anytime I take my other vehicles for service, Toyota treats you like family as they greet you and communicate!. On top of it, I go to pick my Jeep up and had no idea who to see or where to go for my keys. Once again, poor communication and poor customer service. I expected better when I had a great experience on the sales side. More

Close But No Cigar The dealer replaced the recalled passenger-side airbag at no charge to me. So far, so good. Then I asked if there had been a UConnect firmware/softw The dealer replaced the recalled passenger-side airbag at no charge to me. So far, so good. Then I asked if there had been a UConnect firmware/software update since I bought my 2016 Jeep Wrangler because using it to make phone calls hasn't worked properly from the beginning. I asked a couple of dealers during the warranty period and was told no updates. So I figured I'd check one more time. The service advisor went out to the Jeep with me and agreed there was a problem. But when I asked if there was a UConnect firmware update which might fix the problem, I was told that since the vehicle was now out of warranty, it would cost me $135 for you to run the diagnostic program to diagnose the problem and determine if there was a firmware update that might fix it! You want me to pay $135 to run a diagnostic program to diagnose your problem? Are you kidding me? I no longer use UConnect to make phone calls or anything else for that matter. More

Efficient Express Service Manager was very helpful. Helped me with 1st service and one head rest issue. very efficient and helpful. All was good. Have not had any servi Service Manager was very helpful. Helped me with 1st service and one head rest issue. very efficient and helpful. All was good. Have not had any service issues at CC Dodge. More

Service technician Hannah was very accommodating working me into the schedule without having an appointment. The work was accomplished quickly and efficiently at a fair price. me into the schedule without having an appointment. The work was accomplished quickly and efficiently at a fair price. More

Cape Coral dealership is willing to work with you yes staff is remarkable had a very very good experience today dealing with Hannah Jay and the service manager I want to thank all three of them staff is remarkable had a very very good experience today dealing with Hannah Jay and the service manager I want to thank all three of them More

Great Classic Car Maintenance My 2002 PT Cruiser required it's 120,000 mile service. While the car ran OK prior to the service, after Cape Coral Chrysler provided that service the My 2002 PT Cruiser required it's 120,000 mile service. While the car ran OK prior to the service, after Cape Coral Chrysler provided that service the car runs like new. What more could I ask? The Cape Coral Chrysler facility is modern, clean and provides a very comfortable customer waiting area. Maintenance service customer representatives seem technically expert and are very friendly. They provided me all of the maintenance options and associated costs to be considered for my classic car (PT Cruiser). Cape Coral Chrysler will be the only place that I take my PT Cruiser for any type of maintenance service. More

Jesus is always very helpful and attentive. No matter what the problem he is always willing to go the extra distance to make the experience great. what the problem he is always willing to go the extra distance to make the experience great. More

Customer service is great here, especially with little kids! They gave my daughters little bears and the waiting room has a Jeep to sit in to watch tv/read books provided. Free water, coffee and soda too. kids! They gave my daughters little bears and the waiting room has a Jeep to sit in to watch tv/read books provided. Free water, coffee and soda too. They always are quick with my scheduled oil changes, unlike other dodge dealers in the area. More

Very quick, excellent and friendly service department! Dan accommodated our service needs swiftly and without hassles. We love having the car returned to us nice and clean, too! Dan accommodated our service needs swiftly and without hassles. We love having the car returned to us nice and clean, too! More