Cape Coral Chrysler Dodge Jeep Ram - Service Center

They kept our truck for 8 days waiting for a part. Not acceptable! We called many times, to be told the part was being shipped from 2 different locations. We were not told it would take so long. acceptable! We called many times, to be told the part was being shipped from 2 different locations. We were not told it would take so long. More

My appointment was at 10 and they took me at 10. Fast My appointment was at 10 and they took me at 10. Fast service. Pleasant. I was there for about an hour and they were done My appointment was at 10 and they took me at 10. Fast service. Pleasant. I was there for about an hour and they were done More

Jeep maintenace Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The Service reprehensive (Hanna) was very attentive. All customer service representatives were friendly and professional. Work was completed promptly. The building complex was modern and clean. Well run operation More

I was quoted a price in writing (which if I wish to pursue it in court I would win) which was reflected when scheduled appointment pursue it in court I would win) which was reflected when scheduled appointment More

Didn't fix issue Said they fixed issue after ordering in parts. Same issue happening, so obviously not fixed. Not sure what a diagnostic test is for if it doesn't tell Said they fixed issue after ordering in parts. Same issue happening, so obviously not fixed. Not sure what a diagnostic test is for if it doesn't tell you the right parts are defective. Wasting my time is not something I am happy about. Arranging a ride again, is not easy. Not happy at all that the issue wasn't fixed and diagnosed correctly the first time. Hard to get through to service and get a call back. Waited all day and had to call again just to set up an appt.. More

Moved from Cleveland Ohio to Naples Florida. My 2019 Ram needed Service . Your Service Dept was the only Dodge Dealer to match my price for Oil Change , Tire Rotation I was Paying in Cleveland . Robert set needed Service . Your Service Dept was the only Dodge Dealer to match my price for Oil Change , Tire Rotation I was Paying in Cleveland . Robert set me up an appt. & Hannah took care of oil change , replaced Rear Backup Camera That was bad and checked for low growl noise that I get intermittently . Robert & Hannah are Very understanding and Took care of me Very Professionally ! It is worth the Drive from Naples to get this kind of Service . More

Everyone super nice and helpful! Clean and comfortable feel. Repair done in timely manner. Merchandise fun and fresh, had tshirts not seen before and sizes needed! feel. Repair done in timely manner. Merchandise fun and fresh, had tshirts not seen before and sizes needed! More

tailgate issue had a backup camera installed on my truck a couple weeks ago and noticed the tailgate was no longer locking when doors were activated.called for an ap had a backup camera installed on my truck a couple weeks ago and noticed the tailgate was no longer locking when doors were activated.called for an appointment and was taken immediately at that time,Hanna took care of me and was friendly and courteous.had to wait a bit for tech that originally put camera in, but all was repaired at no charge to me in under a couple hours. have been to service dept. a few times now and every time has been a pleasant visit ! More

Takes a long time, There should be a 'Maybe' button I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be com I had my Jeep serviced there. This was the 2nd time I came there for the same problem. This time they found the issue. They said the work would be completed in 2 days, it took over 2 weeks. After some questions about the Rental car situation, Brian made sure that I wouldn't be responsible for something that wasn't my fault. Otherwise, I would have been livid. After getting the Jeep back, I still felt something was wrong. I took it to a local mechanic, and they found that something wasn't tightened correctly around the sway bar. This is the 3rd time that my Jeep took far longer than it was supposed to, and the 2nd time that there was something still wrong when I got it back. They should mandate that mechanics test drive the vehicle before sending them back to the Service Managers. Brian made sure things were done right (from what he knew about), so that's why the rating wasn't lower. I'm questioning whether or not to go to a different dealership for my work from now on, as I have another Mopar vehicle as well. I would recommend increasing staffing and bring an Evaluator to explore and improve the Business Systems in the Service Department. More

GOOD FRIENDLY SERVICE ,, friendly service and no pushing to have more things done. my a/c stopped working for the 4th time. first two under warranty evaperator, the last t friendly service and no pushing to have more things done. my a/c stopped working for the 4th time. first two under warranty evaperator, the last time evaperator last out of my of pocket and i am sure the evaperator has died again.. i was told there is a water leak on right side of engine. i am sure number 1 freeze plug.is leaking and i think he said a couple of other things .we purchased our 2000 Durango sept 28th,1999. as of today it has 54869 odometer, More