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Cape Coral Chrysler Dodge Jeep Ram - Service Center

Cape Coral, FL

4.1
3,761 Reviews

3,761 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center

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January 16, 2019

Casandra was very professional and fast. The only thing that happened was we had the tires on our 2500 Ram rotated .Some how the nitrogen in the tires was not right. We had to turn around and More

by cellis3679
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassaundra Newell
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Hello. We would like to apologize for any inconvenience that has occurred for you while at our service center, however we are very happy to know that the situation was resolved quickly. Thank you for taking the time to share this experience with us and we look forward to seeing you again!

January 16, 2019

Ram recall First time at the dealership. Receptionist was very cordial. Work was done in half an hour and the truck was washed and turned over to me. Couldn’t More

by gmcfarland
Recommend Dealer
Yes
Employees Worked With
Unknown the names of the people I had contact with.
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Glad to hear it! Thank you so much for this excellent review! We'll see you next time!

January 16, 2019

Fast and easy! Great service, fast and easy! Explained and fixed my problem quickly...Clean and state of the art Dealership. Best dealership experience I've had ev More

by maurizio.randazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Ganzi, Brian Marshall, Luis Cabezas, Rebecca Dodds, Tony Double, Cassaundra Newell
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Wow! Thank you so much for the great feedback. We strive to provide our customers with the absolute best experience and it is wonderful to know when the hard work pays off! Take care and we'll see you next time!

January 15, 2019

New key Needed a new key, they ordered it because they didn't have in stock, called a day later when it came in set up an appointment for the next day. Went i More

by murphy922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Dodds
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Hello! We're glad to see that you were able to get the part you were looking for quickly and efficiently. Thank you for taking the time to share this feedback with us.

January 15, 2019

Exceeded expectations Towed my jeep into them on a Sunday afternoon, Service department was closed, so I made an appointment just in case, first appointment was on Wednesda More

by danielleolds77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Dodds
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

We're so happy to hear this! Thank you for taking the time to share this awesome service experience with us! Take care!

January 15, 2019

Great experience They were fast and friendly, what a excellent new dealership. Got my car back quickly and offered a free shuttle while I waited. Would highly recommen More

by southerncrossmoving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Dodds
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Thank you so much for the kind words and compliments! We look forward to seeing you again!

January 14, 2019

Customer service Great experience. Customer service was excellent. I needed a tire patched from another vehicle, and they were very helpful to get it done, and in a sh More

by thayden1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassaundra Newell
January 14, 2019

Customer Service Great job. Got a tour while I waited for my oil change. I came here because of Maurizio, and will get my next car here! More

by steelcitygirl0
Recommend Dealer
Yes
Employees Worked With
Maurizio Randazzo
January 14, 2019

You’re Store Manager Your Store manager and his employees were hostile to my mother and I. I dropped my vehicle off for repairs and was never given a written estimate and More

by daniel.misch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Marshall
Jan 16, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

Daniel, The facts are that the Jeep was towed into our lot. Once we evaluated the issues with the vehicle we submitted a claim to FCA which was declined "due to abuse". The transmission was full of water and the clutch area was packed with sand and mud. We suggested you contact your insurance company and we never heard from you about what you wanted to do. After repeated attempts to contact you, you blocked our number. The Jeep was in our lot for 70 days when Ally Bank informed us the car was in repo status. This is when you came to get the Jeep. Our General Manager did try to collect storage fees since the car was abandoned with no communication of your intentions. However, he did offer to waive all fees if the vehicle was removed as soon as possible.

January 14, 2019

It was fine I had an oil change. It took one hour to complete. I sat in the waiting area and watched the sales staff do their job. More

by wemulroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassaundra Newell
Jan 17, 2019 -

Cape Coral Chrysler Dodge Jeep Ram responded

We're happy to see that you had such a quick and friendly visit to our service center! Thanks for the five-star feedback!

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