Cape Coral Chrysler Dodge Jeep Ram - Service Center

Friendly and efficient while keeping their time commitment This is a new dealership that treated me like they were experienced and I was very valuable. The waiting areas are great. There is an area with a tv This is a new dealership that treated me like they were experienced and I was very valuable. The waiting areas are great. There is an area with a tv and books for kids, another with power for people who need to work while they wait plus another tv area and sitting groups. Andrew was my service technician and he was great. I would recommend him to everyone. Carlos De Los Santos answered my questions about new vehicles and showed me a couple without any pressure. I had told him it was for a family member not me but he took the time to give me information without high pressure. Glad to have this group in the Cape. More

Poor customer service in service I attempted to make a service appointment. The lady on the phone stated no appointments for 2 1/2 weeks. Stated if I was concerned I could just driv I attempted to make a service appointment. The lady on the phone stated no appointments for 2 1/2 weeks. Stated if I was concerned I could just drive in without an sppointment. So I arrived at 6:45 am the next morning. I was told “you can leave it here for the next day or two and I’ll try to get to it”. No offer for loaner car, nothing. I left. I attempted to call and make an appointment when I got home. Someone kept taking my name and number and said they would call me back. Nothing. So I called Galeana and within 5 minutes I had an appointment for the following week. I have driven into galeana several times without an appointment and was NEVER turned away. I was happy about getting a Jeep dealer in the Cape so I wouldn’t have to drive so far. But if this is the way they do business- I’ll drive to Galeana in Fort Myers. More

Routine Maintenance I visited Cape Coral Chrysler shortly after opening for routine maintenance. I was impressed with the service check-in (which is far better laid out c I visited Cape Coral Chrysler shortly after opening for routine maintenance. I was impressed with the service check-in (which is far better laid out compared the dealership in Fort Myers). My Service Advisor was Matt who was very professional and excellent about updating me on progress, etc while I waited. Waiting area and overall dealership facility is the nicest I have ever seen. The vehicle I was servicing is 13 years old so I appreciated Matt giving me a heads-up on a couple things to keep an eye on but was grateful he did not try to push extra services that visit. They seem to have high standards and should do well in Cape Coral should they maintain this benchmark. More

Oil change Great new place. Service representatives were very friendly and helpful. Sales staff was very friendly as well. Service facilities were amazing. So ni Great new place. Service representatives were very friendly and helpful. Sales staff was very friendly as well. Service facilities were amazing. So nice to have a better option in town. More

Quick and easy. Had an appointment for a recall that required a few software updates. The truck was finished and washed within an hour. The dealership amenities are Had an appointment for a recall that required a few software updates. The truck was finished and washed within an hour. The dealership amenities are state of the art with an impressive, cavernous service bay area. I found the staff to be attentive knowledgeable and professional. Service/showroom area is customer friendly, spacious and comfortable. I’ll definitely be returning to Cape Coral Dodge, Jeep and Ram for servicing. More

Recall work on my ram. Had two recalls done on my truck. They were courteous and fast. The dealership was new and very nice. They gave me my truck very clean. Had two recalls done on my truck. They were courteous and fast. The dealership was new and very nice. They gave me my truck very clean. More

Helpful Very helpful and polite. Took good care of me on the problem. I will use this dealership again in the future for any problems I have. Very helpful and polite. Took good care of me on the problem. I will use this dealership again in the future for any problems I have. More

Great people and service I have waited for almost a year for your location to open and most definitely will be back! You can expect a lot of recommendations from me. I have waited for almost a year for your location to open and most definitely will be back! You can expect a lot of recommendations from me. More

good service - friendly staff little bit long wait time since nobody was in line - but over all serviced in a timely manor. much better than my last visit, when i tried to order a little bit long wait time since nobody was in line - but over all serviced in a timely manor. much better than my last visit, when i tried to order a part for my wrangler and the gentleman at the parts desk was not capable to figure out what a 2017 wrangler front bumper looks like without the vin number. thank you More