Cape Coral Chrysler Dodge Jeep Ram - Service Center

nice and clean place and customer service is the best, thank yo so much and i will comeback always and i want to thank to javier gonzalez for his good woork thank yo so much and i will comeback always and i want to thank to javier gonzalez for his good woork More

CCCDJR took care of a complicated headlamp problem. Parts were backordered because of COVID challenges and high failure rates of the headlamp assembly. CCCDJR contacted FCA and arranged a rental for Parts were backordered because of COVID challenges and high failure rates of the headlamp assembly. CCCDJR contacted FCA and arranged a rental for the duration of the multi-week repair. Always cheerful, professional, and timely. More

As always everyone super nice, especially Anna the friendly greeter, makes you feel very welcomed . Patrick was great. Kept me updated and found solution for my problem . friendly greeter, makes you feel very welcomed . Patrick was great. Kept me updated and found solution for my problem . More

Juan was very helpful and friendy.he took very good care of my auto problems and replaced my battery under warrenty.. Thank you for all your help. of my auto problems and replaced my battery under warrenty.. Thank you for all your help. More

Chris was great to work with. Once the part came in, they fixed the problem and I had my truck back in a matter of hours. they fixed the problem and I had my truck back in a matter of hours. More

I have a prepaid maintenance. Plan which has been honored with the synthetic oil for over a yr. Now im being charged.will call corporate to resolve the issue I was informed and purchased it ...even specifica with the synthetic oil for over a yr. Now im being charged.will call corporate to resolve the issue I was informed and purchased it ...even specifically asked about the concern since the car had synthetic when purchased. Now being charged the same as a mechanic shop after paying thousands for a prepaid plan. Ive spoken with the delar that sold me the package who stated he would contact corporate and request they refund mt money but never got feedback. I spoke to cape coral delar and they said even though they have been giving me synthetic for over a yr they no longer will which is rediculous since it had been honored for a yr, the car had synthetic when I bought it, and I was told this specifically before purchasing my plan. Additionally, I've taken my car in for pulsing brakes and rotors now twice ...in Nov they resurfaced and replaced them but its January and starting to pulse again. The manager said ...well they aren't pulsing that bad so I will need to replace them AGAIN. Then when reminded that your company just replaced the rotors in November he blamed it on how I brake. I also reminded him that I owned a jeep renegade for a ling time before this with no brake or rotors problem, but yet his answer is poor driver? Wow! Im shocked and if this does not get addressed when I call corporate I will ensure that I nor anyone I know will use dodge again. More

Brought my truck in for abs lights being on, rust forming on the rear axle and rear brakes squealing. My truck has under 13k miles and is a year and a half old. I dropped it off the night before my appointme on the rear axle and rear brakes squealing. My truck has under 13k miles and is a year and a half old. I dropped it off the night before my appointment so it was there and ready at my scheduled appointment time. After not receiving an update 6 hours after my scheduled time I called the dealer to get an update. The service advisor wasn’t available but he did call me back in a timely manner. He informed me that the truck needed an ABS control module and that he had to order it for the next days delivery. I asked about the rust forming on the rear axle and he told me “it’s superficial and to be expected”. Not an answer someone who spent $45k on this truck a year ago wants to hear. I’m no rust expert but I do know that if something is surface rusting it is only a matter of time before it becomes a major rust problem. So now that it’s obvious he doesn’t care about the rust forming on a brand new truck I asked about the rear brakes squealing when stopping since it was new. He was unaware of the issue until this point, even though it was one of the complaints when I made the appointment for it to be serviced. I was told that it would be checked and remedied. Fast forward to the following day I get a call saying my truck is ready for pickup. I get there right before closing as I had to wait on a ride to be able to pickup the truck since the dealer is 30 minutes from my house. Get the keys and paperwork from the front desk, start looking over the paperwork I was given and see the only thing showing up on the paperwork was that the battery was replaced. So I start it up and drive out of the dealership stop at the light and sure enough brakes squealing at me. Get home pop the hood and sure enough they changed the battery which is now the second time the battery has been replaced since it left me stranded 2 months after buying the truck. I’ve owned nothing but Ram pickups since I was 16 years old but after selling a 15 year old truck that never gave me a single issue and didn’t have a spec of rust on it at 260k miles I’m questioning my brand loyalty. I can’t say I will stand behind a brand that sells trucks at a premium but isn’t concerned about a brand new one rusting 3 months after leaving the dealer. This service department had the truck for 2 days and all they managed to do was replace the battery and couldn’t be bothered to even look at the brakes squealing loud enough to hear when the windows are rolled up and the radio is on. The local parts store can replace my battery in 10 minutes without an appointment but certified technicians at a dealer can’t manage the task in 2 days. I’ll be bringing my truck to another dealer for repairs from now on and won’t be looking at the Ram’s next year when I add to my work fleet. More

Friendly staff and quick service They explained everything to me in language I could understand. I will recommend you to all my friends and family. Thank you everything to me in language I could understand. I will recommend you to all my friends and family. Thank you More

I will rate. I will not write. I will not write. I will not write. I will not write. I will not write. Hope fuller someone will get the message about writing reviews. not write. I will not write. I will not write. Hope fuller someone will get the message about writing reviews. More

Warranty and recall work completed in a timely manner without any issues. Although I had to wait 12 months for Chrysler to get parts to dealer, in the end it was worth the wait. without any issues. Although I had to wait 12 months for Chrysler to get parts to dealer, in the end it was worth the wait. More