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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
4,641 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,641 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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March 16, 2021
I pulled up and spoke to the service advisor. Told him that I was a new Jeep owner getting my first oil change and that I had bought the service plan. They took my information got my vehicle in. And it wa that I was a new Jeep owner getting my first oil change and that I had bought the service plan. They took my information got my vehicle in. And it was done in around 45 minutes. Great service I believe the service advisor‘s name was Ernesto. More
by willyhaugse
Verified CustomerEmployees Worked With
Ernesto
March 15, 2021
TOOK MY JEEP IN FOR OIL CHANGE IT WAS FAST AND THEY WASHED MY JEEP AS WELL... KEEP UP THE GREAT CUSTOMER SERVICE... KEVIN P WASHED MY JEEP AS WELL... KEEP UP THE GREAT CUSTOMER SERVICE... KEVIN P More
by Kevin
March 12, 2021
Originally replaced a part in my Jeep Wrangler a couple months ago. Then my check engine light comes on and it’s the same exact error. I schedule for service and am told that the mechanics found the issue months ago. Then my check engine light comes on and it’s the same exact error. I schedule for service and am told that the mechanics found the issue and have corrected it. Am told it was test driven. I pick up the car after work only to drive it away 5 miles and my check engine turns back on. At this point I’m aggravated it’s at night and now I have to Uber home. The next morning I have to Uber to work then do not receive a follow up call from advisor. I called twice and finally receive a call back. I expressed my discontent with the service. Brushed off and dismissive are words that beat describe the customer service offered. The faulty part had broke so it had to be replaced. Picked up my car but not after several Uber rides, frustration and unsatisfactory service. I actually bought my vehicle at this dealership which was a pleasant experience the service however leaves a lot to be desired. The reason I marked fair was due to the purchase however my experience with service is poor. More
by lucymaldonado239
Employees Worked With
March 11, 2021
long wait time in drive and hard to reach service advisor does not call back and seat splitting not covered why still in my 3/36 does not call back and seat splitting not covered why still in my 3/36 More
by rangeloff
Employees Worked With
March 11, 2021
I had to wait 30 minutes in my car for someone to take my car for a scheduled maintenance. I wasn't acknowledged by anyone. I was never given a printout of my service because they were having issues with the car for a scheduled maintenance. I wasn't acknowledged by anyone. I was never given a printout of my service because they were having issues with the printer by promised to send me one later. I even called a week later to ask for my record of service. I've been waiting since Feb 22nd for it. More
by FLANNERY208
Employees Worked With
Raymond Powers
March 11, 2021
I was greeted with a friendly smile, and the service personnel discussed with me exactly what I wanted done. Waiting area clean and chairs socially distant apart. Finally the work as done quickly at a r personnel discussed with me exactly what I wanted done. Waiting area clean and chairs socially distant apart. Finally the work as done quickly at a reasonable price. More
by dntnickel
Employees Worked With
Juan Flores
March 11, 2021
It was very aggravating I had to go in twice and less than 5 minutes and then you guys charged me three times I'll will never come back to your place than 5 minutes and then you guys charged me three times I'll will never come back to your place More
by STAR2DH
Employees Worked With
March 10, 2021
Upon arriving, I was met by a representative who placed a seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the seat cover and floor covering. She asked me what I was at the dealership for. I explained that I had an appointment for a recall and the name of the service writer that I was told would be handling my write up. It took at least 20 plus minutes for a service writer to come outside and meet with me. But while I was there others pulled in and were taken before me. I started a conversation with one of the other vehicle owners who was taken before me and he told me that he did to have an appointment. Once the paperwork was done, I was told it would be approximately 30 minutes. Well it took an hour and thirty minutes till the service writer came to tell me my vehicle was finished More
by tjm1735
Employees Worked With
March 10, 2021
Came to the dealership with a radio/screen delamination issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still wa issue (Hellcat). Ryan ordered the part and made an an appointment for it to be installed. Came back but the new radio was defective and I am still waiting to be told when I can come in to get the warranty repair completed. More
by Steveolm
Employees Worked With
Ryan
