Cape Coral Chrysler Dodge Jeep Ram - Service Center

My wife and I ordered a brand new Wrangler Sahara. We My wife and I ordered a brand new Wrangler Sahara. We picked it up at night and while driving it home, noticed the steering wheel was not centered My wife and I ordered a brand new Wrangler Sahara. We picked it up at night and while driving it home, noticed the steering wheel was not centered and the jeep was pulling to the right and wandering all over the road. The next morning I called the service number and was told to bring it in right away. When I got there, I was given a service bulletin that says the vehicle needs to "Settle" for 500 miles before they could do anything. That did not make me happy. I felt like I had to prove there was a serious problem. If you held the steering wheel straight, the Jeep would change lanes! This is not acceptable. Finally, they said they checked the alignment and found nothing wrong. Somebody clearly does not know how to do an alignment. If you hold the wheel straight and the jeep changes lanes, there is an obvious problem. As for the wandering, I was told that all jeeps do that. Again, that is not how all jeeps drive. This is my second Jeep Wrangler. After doing a little research I found several videos showing how to center the steering wheel, as well as how to adjust the amount of play in the wheel. Two simple adjustments that would take 5 minutes to do, and nobody wants to touch my jeep for 500 miles. Again, this is ridiculous. I had told them that I was an engineer. I have a rotary lift in my garage at home. I know a little more than the average guy. I had actually been trained on how to do a laser alignment by Hunter on their laser rack. Again, I know this would be an easy fix. If the mechanics do not know how to do it, I would be happy to show them. The drag link has a simple adjustment that will easily center the steering wheel. The steering box also has a very simple adjustment to remove the play from the wheel. I would be happy to show them how to do this if they don't know how. I don't want to do this because it is a brand new vehicle. I paid $65,000 for a jeep that doesn't drive straight. More

Service Dept A+ Michael Castori and Juan Flores were great and performed the job quickly! Thank you for taking care of this~ I really appreciate it great and performed the job quickly! Thank you for taking care of this~ I really appreciate it More

Very fast, and made sure I was out before my next appointment! Communicated very well and price was great , only lasted an hour for my appointment appointment! Communicated very well and price was great , only lasted an hour for my appointment More

Service was fast and easy, and a car wash was provided as well. Only waited 30 minutes for a oil change and tire rotation....faster that a quick lube place. Thanks Service team! well. Only waited 30 minutes for a oil change and tire rotation....faster that a quick lube place. Thanks Service team! More

Went in for oil change and tire rotation,car wash and car came back with multiple scratches on driver side front bumper??? Thanks to Service adviser they fixed it. came back with multiple scratches on driver side front bumper??? Thanks to Service adviser they fixed it. More

Chris was service rep. Nice guy. Needed drivers door adjusted but no change. Very small alignment problem. Love the van and have had minimal problems. Body hardware fit/finish is only weak area....Going adjusted but no change. Very small alignment problem. Love the van and have had minimal problems. Body hardware fit/finish is only weak area....Going to have to live with it I guess. More

Had a good experience, but one fix did not work. I have called three times, and left messages with three people including a manager, but have yet to get a return call. It has been three weeks. I would expe called three times, and left messages with three people including a manager, but have yet to get a return call. It has been three weeks. I would expect a response at least. More

This dealership is clean, has very friendly staff and service people. I came in for a free oil change and received a free tire rotation and a free car wash! service people. I came in for a free oil change and received a free tire rotation and a free car wash! More

Michael took great care of me when I had problems with my air and radio. Very please with the service I received. If I need work again in the future, I will definitely go back Cape Coral CDJR! air and radio. Very please with the service I received. If I need work again in the future, I will definitely go back Cape Coral CDJR! More

Never anyone in service area when you arrive. Always have to wait ten minutes for someone to come out and find out what I need done to wait ten minutes for someone to come out and find out what I need done More