Cape Cod Carz

Cape Cod Carz responded

Hello Mr Laney, The following response is the same to all of your negative reviews on different platforms. So yes, you can expect the same response. In response to your claim. First your point to have a vehicle inspected by an independent party prior to purchase is good for both sides of the transaction. It provides added transparency and accountability and we will never discourage it. We often times coordinate the delivery of the vehicle to our customers choice of garage. Secondly the laws that are in place in regards to used vehicle sales in Massachusetts are there to protect the consumer and yet also to protect the dealer against exaggerated claims or unrealistic expectations which in this case it was found we have both. Your 14 year old tundra passed and had documented an independent Massachusetts state safety and emissions inspection prior to delivery. we guaranteed the drivetrain and safety for 30 days in this case. We did not agree with your estimation that the truck would rot out in 3 years. Even if that were true it is not our responsibility to ensure condition of the truck after 3 years. Also you sent an estimate for $8000. worth of work to try and make your used truck a new truck. We never agreed to do that or implied that we would once you took delivery. Every used vehicle we have has some degree of surface rust. Your truck was no exception. We believe your expectations were unrealistic in regards to rust. It also had a preventive undercoating applied by previous ownership. We had it pre inspected when we purchased it and found it not to be applied to cover rot as you claim. We do not claim your frame on your truck is like new. We did in fact offer you a settlement amount out of good faith to address your concerns. You straight out declined our offer. We suggested years ago that if you are unhappy with your truck then you could sell it and use the money we offered you to offset your “projected” loss. Even years later I am still willing to offer you the same settlement amount if it would satisfy you. Unfortunately I don’t think it will. Our reputation is everything and your review reads quite damnimg. Fortunately this forum allows for a response so the public can decide what type of dealer we are. Good luck Mr Laney. Sincerely Richard Gravina Owner/ Operator

weslaney responded

🚨 WARNING: Richard Gravena & Cape Cod Carz Are Masters of Deception 🚨 Richard’s response is nothing more than a carefully crafted excuse to dodge responsibility. Let’s break down his misleading claims one by one and expose the truth. 1️⃣ "You should have had it inspected before purchase." 🔹 Richard knew I was buying remotely and assured me in writing that the truck was in 'like new' condition with no rust. That was a lie. 🔹 He never encouraged me to get an independent inspection before purchase—because he knew it would expose the truck’s severe issues. 2️⃣ "Your expectations were unrealistic." 🔹 FALSE. I expected the truck to match Richard’s explicit claims—"like new" and "no rust." It didn’t. 🔹 This wasn’t a case of minor wear and tear. A Toyota dealership confirmed the truck was structurally compromised and would fail within three years. 3️⃣ "The truck passed a Massachusetts safety and emissions inspection." 🔹 That means NOTHING when it comes to hidden structural damage. 🔹 Passing a state safety check does not magically erase a cracked frame, patch-welded bed, and concealed rust. 4️⃣ "All vehicles have some rust." 🔹 Sure—but that’s not what Richard told me before the sale. He explicitly stated the truck had NO rust. 🔹 The truck was fully undercoated to hide structural issues—a common dealer trick. 5️⃣ "We offered a settlement in good faith." 🔹 FALSE. Richard’s so-called “settlement” was a lowball hush money attempt—a fraction of the repair costs. 🔹 I have not seen a single dime from Richard. If he can ship me a truck, he can mail me a check. 🔹 His goal was not to “make things right,” but to make me go away. 6️⃣ "Sell the truck and move on." 🔹 Why should I have to eat the loss from Richard’s deception? 🔹 Instead of standing behind his sale, he’s telling me to pass the problem onto another unsuspecting buyer. That tells you everything about his ethics. 🚨 Final Warning to Potential Buyers 🚨 Richard Gravena and Cape Cod Carz cannot be trusted. His response is a masterclass in gaslighting and avoiding accountability. 💥 If you buy from Cape Cod Carz, assume everything Richard says is a lie. 💥 Get everything in writing and have an independent mechanic inspect the vehicle before purchase. 💥 Better yet, take your business to a dealership that actually stands behind their sales.

Cape Cod Carz responded

Thank you so much Eva and Dominic! It was such a pleasure working with you and we are happy we could help find you the perfect vehicle. We look forward to helping in the future for your next vehicle needs

Cape Cod Carz responded

Thank you! We truly appreciate you guys coming back to us. Hopefully you won't be needing another for a bit but we are here to help when the time comes! Thank you so much for your business :)

Cape Cod Carz responded

Thank you so much Andy! It was a pleasure working with you and we are happy we could earn your business! Look forward to working with you for your next purchase!

AllenWright66 responded

Well you're guarantee is worthless, I have taken the truck to two state inspection sites, as well as a long time friend and trusted mechanic, they all say the same thing. Your guys tried to patch a manifold leak with bondo, and cover up rust with touch up paint, i wouldnt trust you guys to change a hub cap. You're hostile attitude is completely unprofessional. Again to anyone reading this, DO NOT BUY from Cape Cod Carz, there are plenty of other reputable dealers in Hyannis.

Cape Cod Carz responded

Update,, as of 10/29/2025 public records show no failed inspection report for your vehicle. Last passed test was May 2024. Now you risk voiding your lemon law warranty by not having the vehicle inspected within 7 days of purchase. And you say we can’t be trusted? When your done playing this game bring the vehicle in for a SOLUTION! Or leave the review up and let the public decide who’s in the wrong here.

Cape Cod Carz responded

Thank you Russ! We are happy we could answer all your questions and help eleviate any concerns you had! We truly appreciate your business and look forward to working with you in the future if you find yourself in the market again