Canobie Lake Toyota
Salem, NH
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Sales personnel were friendly, knowledgeable and responsive. No pressure sales which was VERY nice. Both Susan and George were great to work with and we felt we secured a reasonable deal on our ne responsive. No pressure sales which was VERY nice. Both Susan and George were great to work with and we felt we secured a reasonable deal on our new RAV4. The pickup process was smooth and hassle free. Everything was organized and efficient. We have used Rockingham Toyota in the past to buy cars and have always been very pleased with the service. More
My car was towed into the dealership on Feb 10 and thankfully they were open late on that night. The service representative and manager were patient and kind as I explained the thumping noise coming thankfully they were open late on that night. The service representative and manager were patient and kind as I explained the thumping noise coming from the front of my car, a car I have had for nearly 9 years. They explained the process of determining the cause and the cost associated with diagnosing it. They calmed my fears and assured me they would make my car safe to drive, or hold it for repairs if needed. I was then given a tour of the waiting areas and handed over to Jay, one of the sales men. Jay brought me in, listened to my concerns and also my wants/desires of the next vehicle I would purchase. I was particularly delighted that he did not push me into a new vehicle and agreed to call me if he found something that met my specifications. The service manager checked in with me to explain the cause of the thumping - a loose tire due to the lug nuts shaking free. He told me the work they would do and let me know they would also ensure the rest of the car was safe. Jay spoke to me a while longer and then I went to the service desk to pay. I was given diagnostics on the overall condition of my car and estimates on what it would cost prior to the next inspection. I was so relieved to be leaving in my own car! These men were incredible - kind, understanding, well informed and specific in their explanations. I felt as though they cared not only about my predicament in coming in, but also that I feel safe going home. The whole atmosphere at Rockingham Toyota had a family feel to it. Warm waiting areas in separate sections, and very friendly staff. I recommend buying, servicing and working with this dealership. More
I had the 60K service performed in addition to three other concerns I had with lights on the dash, radiator concern and spongy brake feeling. Manager went over each service item prior to it being sched other concerns I had with lights on the dash, radiator concern and spongy brake feeling. Manager went over each service item prior to it being scheduled. Received updates during the service by phone if it rquired additional parts. Kept me informed throughout with cost estimates too. Will continue using the dealership. More
I was thrilled with my purchase and the professionalism with Eric and Nelson. These guys work hard and they worked with me and were practical about what they could do! I would buy again from Eric and Nels with Eric and Nelson. These guys work hard and they worked with me and were practical about what they could do! I would buy again from Eric and Nelson! Two gentlemen. So far so good on dealing with Rockingham Toyota. Thanks Nelson and Eric for all your hard work! Rockingham should be happy to have you! John More
I have been going to Rockingham Toyota for every car I have bought. I worked with Eric Campbell the sales manger. He was very friendly and helpful. He went out of his way to help me get into the car of my have bought. I worked with Eric Campbell the sales manger. He was very friendly and helpful. He went out of his way to help me get into the car of my choice and was very patient with me with me asking 1000's of questions and made sure everyone was anwsered and I was comfortable throughout the entier process of me buying a new car. I also worked with Collin even though he was a new sales guy he was knowledgeable about the vechicle about the vechicle. I also worked with Roy the finance manager and he kept on working the number to make sure that I was within my budget and had the car that I wanted. I would recomend Rockingham toyota to everyone I know looking for a new car and would make sure that they ask to work with Eric, Collin, and Roy More
Bob was not pushy. He answered all the questions my husband and I had. Price is was what we wanted. Rockingham Toyota also took care of all the registration and insurance paperwork free of charge. My f husband and I had. Price is was what we wanted. Rockingham Toyota also took care of all the registration and insurance paperwork free of charge. My first scheduled maint. appt was made while I was there. Everyone was friendly throught the whole process. Bob explained all the options on the car when I picked it up. More
About six months ago my fiance and I purchased her a new Toyota Corolla. Throughout the entire process, Jay made the experience as pleasant and easy as possible. My fiance loves her new car! Since we had su Toyota Corolla. Throughout the entire process, Jay made the experience as pleasant and easy as possible. My fiance loves her new car! Since we had such great experience at Rockingham Toyota, I recently returned to buy a new vehicle for myself. Of course I tracked down Jay to make sure he was the salesperson that helped me. He was again extremely helpful and knowledgeable. He made it clear that he understood the difference between making a quick sale and keeping the customer coming back, and that is exactly what he does. The vehicle I purchased had minor imperfections that we knew about PRIOR to the sale. The dealership made every effort possible to give us full compensation for the damages and repair them at no cost to us. My experience dealing with the service department was amazing. I never thought I could enjoy dealing with a dealerships repair department, but they fixed everything on time and even gave me a loaner for the time it was being fixed. I cannot say enough good things about Jay Enright, and the entire Rockingham Toyota staff. They definitely go above and beyond, and I could not be happier with my new vehicle. I will definitely be returning when it is time to purchase a new vehicle. If you are looking for a new car without the normal "dealership" hassle, go see Jay Enright at Rockingham Toyota! Sincerely, Dave Gerry & Jaclyn Fedolfi More
Jay was absolutely fantastic from start to finish. He wasn't overbearing and he certainly didn't try to push me into something I didn't want. Jay got me the car I wanted, with all the extras I wanted, an wasn't overbearing and he certainly didn't try to push me into something I didn't want. Jay got me the car I wanted, with all the extras I wanted, and he made sure he was available to answer any questions I had before and after the sale. He really was absolutely fantastic, and I will be sending everyone I know that needs a new car his way! More
My wife and I find this dealer to be very friendly and easy to work with. They put joy into buying a car. We have been buying cars here since 1988 and have these same feelings every time we work with them easy to work with. They put joy into buying a car. We have been buying cars here since 1988 and have these same feelings every time we work with them. We have recommended this dealer to many of our friends and they all say the same thing. It is a pleasure to walk in a dealship knowing that they put the customers need first and not the needs of the dealer ship. Sincerley, Kevin & Evie O'Rourke More
Recently, I went into Rockingham Toyota with a friend to pick up his newly purchased Camry. While waiting, I instantly fell in love with a pretty blue Corolla that was on display in the showroom.It had all pick up his newly purchased Camry. While waiting, I instantly fell in love with a pretty blue Corolla that was on display in the showroom.It had all of the extras, and was the sport version of a Corolla. I have wanted a new car for sometime now, but circumstances were preventing me from doing so. That was until Jay and Roy found a way to make it possible for me. They worked together and were able to put me into a different, but new Corolla with just a small deposit and a few less extras. I had the best experience with them both! They were very supportive in helping me to get into the perfect car for me! To top my great experience off, they, along with a few others in the showroom, came over to me, shook my hand and thanked me for my business, and proceeded to hand me a new Apple Ipad and said "Merry Christmas"! They were able to help me to get on my way to rebuilding some less than perfect credit And gave me the best Christmas gift! I will always be grateful for their help and support! Sincerely, SHeila Morin More