Canobie Lake Toyota
Salem, NH
By Type
Showing 1,741 reviews
This was the best car buying experience I have ever had. Everyone at the dealership was pleasant, friendly, and very down to earth. From prior car buying experiences, you expect a tense, high powered attemp Everyone at the dealership was pleasant, friendly, and very down to earth. From prior car buying experiences, you expect a tense, high powered attempt to sell you a car ending with all kinds of different tactics to accomplish this. So when you go into a dealership, you stand defensive. From the moment I walked into Rockingham Toyota, I could sense something different. After talking to Nelson Pena about the vehicle I was interested in, I was introduced to Mark Smith the General Manager. His mannerisms and common sense talking made me feel so comfortable. He is the reason I bought the car. He instilled in me confidence, comfort and a true sense of honesty The is exactly the was cars shoul be purchased. I have no reason to go anywhere else when my next purchase comes up which may be quite soon. More
I bought my used RAV4 from a Nissan dealer and purchased the extended warranty. Needless to say, Nissan's are fixed differently than Toyota's. When I had a problem and needed a warranty repair, Matt worke the extended warranty. Needless to say, Nissan's are fixed differently than Toyota's. When I had a problem and needed a warranty repair, Matt worked with me and the warranty company to ensure my vehicle was fixed correctly. He kept in communication with me through the entire process. I'm so glad I've had my work done at Rockingham Toyota! More
I have been a loyal and valued customer of Rockingham Toyota for several years now. This dealership does not have a high pressure sales environment, truly values your presence as a customer and not a vas Toyota for several years now. This dealership does not have a high pressure sales environment, truly values your presence as a customer and not a vast checking account, is exceptionally professional, and everyone from every department is jovial, helpfull, informative, and is committed to excellence. Experience with Jay Enright- I met Jay upon visiting this dealership with a great intent and interest to purchase a 2012 Scion XD. I currently own a 2009 Scion XD, but was interested in researching, viewing, test driving, and experiencing the latest models. Jay approached me within the dealership and was very patient, professional, helpfull, informative, and has a great sense of humor. His true intention is to listen and to seek out the qualities, options, amenities, or function of the vehicle you wish to purchase. He never used excessive sales tactics, excessive pressure, or did anything beyond his experience and professional sense of self. I am going to hold onto my current car for longer, but the moment I am more financially available to buy the latest model, I have already informed Jay that he will and is going to be my salesman. It is not quite often that I form such good rapport with someone that I will only request that person, of all the wonderful salespeople they have on staff. To be fair to his efforts, I will see him in the future for the vehicle of my choice and would recommend that anyone going there asks for Jay, or just about anyone on staff in sales there. I have yet to have a bad experience in conversing with the salespeople, they are all polite, kind, and talkative. Tim Johnson- Of all the staff members within the service department, I seem to come in contact with Timmy the most. I have had a legendary experience with each and every service adviser, but without showing a preference for one over the other, I end up receiving the most customer services experiences through Timmy. Timmy not only calls you back within a reasonable amount of time, is polite, friendly, professional, and is always willing to "go the extra mile" to satisfy his service customers. Mark Dickerson- Mark is an easy going, but friendly and helpful service manager. His sense of professionalism and character truly makes it an enjoyable experience when conversing with him about my automotive needs. More
Nelson was a very positive and informative salesperson. He was not your typical overbearing salesperson. This is the second car we have purchased from Nelson. He was not your typical overbearing salesperson. This is the second car we have purchased from Nelson. More
I selected the very first car I test drove. It took these people over 3 1/2 hours to process the simple paperwork. Have bought numerous cars in the past. These people made it into a long arduous diff these people over 3 1/2 hours to process the simple paperwork. Have bought numerous cars in the past. These people made it into a long arduous difficult lengthy hard process. They made something that should be simple difficult. Spend the time going to the next Toyota dealer up the highway. Two thumbs down. More
After having paid close attention to recent TV ads and the recommendations of family and friends, I ventured into Rockingham Toyota. From the outset i was welcomed and put at ease. If I were to tell yo the recommendations of family and friends, I ventured into Rockingham Toyota. From the outset i was welcomed and put at ease. If I were to tell you the two things that impressed me the most, they would be 1) low pressure and 2) high professionalism. Jay Enright embodies these qualities. We talked about my current driving habits and what I was looking for in a new car. Jay suggested the Toyota Corolla LE. I test drove it and found it to be a perfect match. I was delighted with the 0% financing and the reasonable trade in allowance. Eddie Najeeullah patiently explained every detail of the financial process as well as the various warranties. Again, no pressure and great professionalism. Tom Pare "sealed the deal" and voiced (justifiably) his high regard for Jay and Eddie. I am delighted with today's experience. Having read what follows, let me say that I trust this dealership, but I appreciate having had a few hours to mull over my remarks. More
This has been a great experience with thus dealer. I have had some bad times with many. I would recommend this dealer to anyone who wants great service. The only item i wished my new rav4 had was floor mats. had some bad times with many. I would recommend this dealer to anyone who wants great service. The only item i wished my new rav4 had was floor mats. Not sure why it didnt come with them. Mayby the dealer will send me a set. But overall a great dealet More
We had a very good experience at Rockingham Toyota. Bob Stabile, our salesman, was very helpful. Although they did not have the vehicle in stock that we were looking for, he lost no time in finding the ri Stabile, our salesman, was very helpful. Although they did not have the vehicle in stock that we were looking for, he lost no time in finding the right model and color at another dealer, and it was delivered to Rockingham Toyota at the end of the next day. When we went to pick up our new Tacoma, he walked around the vehicle with us, showing us everything we needed to know. He was also helpful in doing the paperwork. More
I was welcomed but not overwhelmed when I walked through the door. I never felt any pressure to buy or look at anything I was not interested in unlike other dealerships I have been too. The staff was extr the door. I never felt any pressure to buy or look at anything I was not interested in unlike other dealerships I have been too. The staff was extremely friendly, down to earth and helpful. They answered every question in a clear and concise manner without giving way too much information that I was lost. I will go back for all my future car needs! Thank you! More
Our experience at Rockingham was for a new Highlander - It was a repeat purchase at this dealer. They are courteous, prompt and exert no pressure in purchasing a vehicle! Our sales professional Jay Enrig It was a repeat purchase at this dealer. They are courteous, prompt and exert no pressure in purchasing a vehicle! Our sales professional Jay Enright dealt with us honestly and fairly. Tom Pare, the sales manager, was friendly and straightforward while listening to our offer. Eddie Najeeullah presented all the offers Toyota has in a professional manner, put together our financing efficiently and came in on his day off to complete the transaction and ensure all the paperwork was done accurately. More