Canobie Lake Toyota
Salem, NH
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My wife and I went to Rockingham while looking for a new vehicle for our family. I was very impressed with the quality and appearance of the pre-owned inventory, and I drove off today with a great Toyota Y vehicle for our family. I was very impressed with the quality and appearance of the pre-owned inventory, and I drove off today with a great Toyota Yaris at a price that we could afford. I had the pleasure of working with Nelson Pena. From the time we entered the dealership to the time I left with my new Yaris, Nelson was very attentive and professional. He is very knowledgeable about the product he sells, but does not come across as pushy or patronizing. He answered all our questions and very effectively sold the vehicle. I would not hesitate to recommend Nelson Pena and the rest of the Rockingham family to anyone who was looking for a good quality vehicle at the right price. This dealership, in my opinion, sets the Gold Standard by which all other dealerships should model themselves. More
I am writing this review for my mother in law Joanne Hamilton. She received her new Toyota Camry last week and has not stopped raving about her experience. Jennifer Lilly was very knowledgable, helpfu Hamilton. She received her new Toyota Camry last week and has not stopped raving about her experience. Jennifer Lilly was very knowledgable, helpful and a pleasure to work with. She even went above and beyond helping her sync her phone to her bluetooth. Thank you for your excellent service, Amy Hamilton and Joanne Hamilton. More
I walked around the lot and showroom 20 minutes before I went to find a salesperson, IMHO a good dealership has a "greeter" or the sales people are hungry enough to make contact. Hard to sell to people with went to find a salesperson, IMHO a good dealership has a "greeter" or the sales people are hungry enough to make contact. Hard to sell to people without talking to them. Got a sales guy, yes we can get you the car, trade..yes... ok let me drive it.... 10 mins later returns with the you are the second owner, it has been in an accident carfax the trade is not worth a lot speech. Word to the wise Carfax is not your friend, there are lots of cars that have been in accidents with no paper trail for Carfax to find, and most cars will have had an accident at some point, it is the quality of repairs that make a difference in value, but I digress, Was the price on the new car good? a C note over invoice plus "doc fee", plus they get the "hold back", so they are making money on the car, not a lot, but they are allowed to make a profit so the price was reasonable, but the low ball on the trade and the carfax BS is where they lost the sale. I was ready to buy when I arrived, but the lack of contact by anyone made me rethink that decision. The trade in number just sealed the deal. I did stop by the Toyota dealer near my Florida residence earlier this month, I was greeted, shown a vehicle, treated well, and that dealership made a good first impression. Guess where I am going when I get south next week! Fort Myers Toyota. More
I was looking for a lease on a new Highlander and Jennifer took care of me from the moment I walked in the door. I told her exactly what I wanted and without a lot of hastle she delivered. If you'r Jennifer took care of me from the moment I walked in the door. I told her exactly what I wanted and without a lot of hastle she delivered. If you're looking for a Toyota without any hassles and silly games go visit Jennifer at Rockingham. She ahs a great sense of humor and will take care of you as soon as you walk in the door More
I recently purchased a Certified Used Toyota RAV4 from Rockingham Toyota. Terry Wong and Jenn Lilly were very friendly and helpful. They accepted my internet bid on the vehicle and included a new set of Rockingham Toyota. Terry Wong and Jenn Lilly were very friendly and helpful. They accepted my internet bid on the vehicle and included a new set of four tires at no cost when I noticed that the original tires were slightly under the Toyota Certified minimum standard (5/32 inch tread depth remaining). Overall a great purchasing experience and I will come back to Rockingham Toyota next time I'm in the market for a vehicle! More
Overall, very pleased with our experience at Rockingham Toyota. Staff was very friendly and helpful. Definitely the best car buying experience I have had in a long time! Toyota. Staff was very friendly and helpful. Definitely the best car buying experience I have had in a long time! More
This was the second car that I purchased in two months and the second time was just as good as the first. I enjoyed the car buying experience at this dealership more than any other one that I have done bu and the second time was just as good as the first. I enjoyed the car buying experience at this dealership more than any other one that I have done business with. Jennifer Lilly was a pleasure to work with , she goes out of her way to make the customer comfortable. Also I found her very knowledgeable about the car that I purchased. She take a personal interest in the customer to make sure they are comfortable with the ins and outs of the vehicle and the sale of the car. The finance dept is also a pleasure to work with. I have dealt with quite a few dealers over the years and I have left them wondering if I got a good deal or was I double talked, I am happy to say that this definitely was not the case in my two new car purchases at Rockingham Toyota. Kudos to the whole team. More
Just got home with our shiny new RAV4 and I must say, this is the first time I've ever had a pleasant experience buying a car. Everybody at Rockingham was a pleasure but Jen was outstanding. Personable, this is the first time I've ever had a pleasant experience buying a car. Everybody at Rockingham was a pleasure but Jen was outstanding. Personable, friendly, knowledgeable, understanding, and always respectful of our needs and budget limitations. Not once did we feel pressured or pitched. Negotiations were a breeze and we got a price we're very happy with. Jen even set up the technical features of the car for us before we drove it off the lot. She also volunteered to pick us up at home so we could finish the transaction: Astounding. We visited several local dealerships before settling on a choice and while every other salesperson we talked with gave us the creeps one way or the other, dealing with Jen was like dealing with a friend. The only downside we experienced was that the first Sunday afternoon we dropped by the dealership was so busy we decided to walk out and come back another day. But I'm glad we did. There's a reason the place is so mobbed: They're great at what they do. We'll be back when our other aging car finally gives up the ghost. (But not on a Sunday.) More
In the last week I have purchased a new Highlander and have been back for service installations of added parts we purchased. Each time I have been there has been a excellent experience. The service and have been back for service installations of added parts we purchased. Each time I have been there has been a excellent experience. The service and the employee's have given the best of service. I am very happy with Rockingham Toyota. Thank you.. More
My husband and I purchased a 2013 Highlander on February 28, 2013. Bob Copley salesman did a great job helping us. He was very patient with us and let us drive the venza and than the highlander which we 28, 2013. Bob Copley salesman did a great job helping us. He was very patient with us and let us drive the venza and than the highlander which we loved. He was very helpful in giving us all the information we needed. He has called us back to see if all is going well with the new Suv and has helped us out whenever we had questions. This dealership is very good to there customers. All employees are helpful. I would recommend them to my family and friends. More