Canobie Lake Toyota
Salem, NH
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I was returning a leased 2010 Rav4. I had not been satisfied with the Toyota dealer near my home...lovely salesperson, but arrogant management. I decided to look for a Toyota dealer with a female sal satisfied with the Toyota dealer near my home...lovely salesperson, but arrogant management. I decided to look for a Toyota dealer with a female salesperson. I discovered (I believe on this website) some wonderful reviews about a woman named Jennifer Lilly at Rockingham Toyota. I called and set an appointment. She is as wonderful as the other customers have stated. Extremely customer service oriented...very sincere, high energy. I have never felt more comfortable with a car salesperson. So if you have had an unpleasant/uncomfortable experience elsewhere, it is worth the drive to New Hampshire. The dealership is very clean and has a nice waiting/t.v. area with warm cookies! More
Went for service with the possibility of purchase of a new car. Tim from service brought me over to sales and Bob (his business card is in my car so I really don't remember his last name) and he was very new car. Tim from service brought me over to sales and Bob (his business card is in my car so I really don't remember his last name) and he was very patient and helpful. Chris became involved in the pricing of both the used and new car and he did everything professionally and speedily. Overall a very good visit with lots for me to think about. More
I have bought vehicles for the past 40 years and this is the first time in all those years that the experience was extremely pleasant. I had visited another dealership in Manchester NH earlier in the week the first time in all those years that the experience was extremely pleasant. I had visited another dealership in Manchester NH earlier in the week to buy a new car and was 98% sold on the car. I was waiting for the final price when the so called sales manager came over and started his BS act. His behavior and attitude killed the sales. and walked out because the sales manager was so rude. So I get home and look on line at other dealerships. I called Rockingham Toyota and speak to Christina which is very pleasant and not pushy at all. I tell her exactly what I am looking for and she said she would look what she can find and call me back. She calls back a short time later and tells me she doesn't have the exact car because of the color. She has a car with everything I am looking for except color and offers it for a test drive at my convenience. So Friday morning I go down to see what they have. Driving down I am apprehensive due to my terrible experience with the Manchester dealership. Here is why I rated this dealership the way I did. When I walked in I was greeted with a friendly person and I asked for Christina. I was brought over to her and she was down to earth and extremely honest. We talked about the car I was looking for and she introduced me to Josh a salesman. Josh and I went for a ride and he was extremely knowledgeable of the car. As we drove he explained so many features the car had. They found a car in New England that was a perfect match so they contacted the dealer to try and get it for me. The car was being used by a dealer as a demo so that was not for me. They had a 2013 Toyota XLE Hybrid the color I wanted but extras that I really didn't want. In comes Rob the sales manager and sits down with Josh and I. First of all he had a professional appearance and demeanor. He spoke to you with respect and appeared to be honest. Over 30 years as a law enforcement officer (They had no knowledge of my law enforcement experience and never told them) I can tell when the BS is being put out. This is the first time I have bought a car in my lifetime where the sales manager was not acting like he is so much better then the customer and giving you a bunch of BS. Still I had my guard up after what I had experienced earlier in the week one can never be to sure. Rob and I talked price with Josh right there. None of this back and forth like other places. We agreed on a price brought my wife down in the afternoon after she got out of work. She received a pleasant greeting from everyone. Josh spent over an hour going over the car in the car showing her everything. This is her car. It was nice and clean, red bow on it for her. Now to the finance part. This was no pressure as well and extremely well done. They close at 6 we were still doing paperwork and didn't leave until 7:20. They never rushed us and the entire experience was no pressure, pleasant and not stressful like it has been in the past at other dealerships. I know this is long but had to tell you why I rated them like I did. I would deal with them again without hesitation. More
We bought a used 2009 Prius here in 2012 with Jay, and ever since have driven all the way up from Mass to get it and our other Toyota serviced because they treat us so well. They're super friendly, fast, ever since have driven all the way up from Mass to get it and our other Toyota serviced because they treat us so well. They're super friendly, fast, informative, thorough, and personable. It's one of the best-run businesses of any kind that I remember experiencing. I have come to genuinely trust these people, in spite of my basic distrust of anyone who takes my money to work on my car. I onow these people all by name now, and they know me. They even have fresh-baked cookies in the waiting room. More
I have purchased three vehicles in the past 7 years from this dealership. I have given the above rating because the service is great and working with Jennifer Lilly purchasing our current vehicle was a plea this dealership. I have given the above rating because the service is great and working with Jennifer Lilly purchasing our current vehicle was a pleasure. She was helpful, knowledgeable and very personable. I have also worked with Bob Stabile purchasing a prior vehicle and had a good experience working with him as well. I would highly recommend this dealership and will continue to do business there. Great staff and great service!!! More
am looking for a new car - was shown an used care in great shape. Am interested in that but prefer a new car - possibly a corolla. Will entertain leasing as an option as well. great shape. Am interested in that but prefer a new car - possibly a corolla. Will entertain leasing as an option as well. More
While we were there we felt very welcome and never once felt pressured. Our wait time was a little longer than usual but Jen went out of her way in making the time go by as quickly as possible. The best felt pressured. Our wait time was a little longer than usual but Jen went out of her way in making the time go by as quickly as possible. The best part was her making our daughter feel at home which was great! I would highly recommend Rockingham Toyota to friends and family members that are looking for a new car! More