Canobie Lake Toyota

I originally went to Service to price out my 90,000 check-up on my 2006 RAV4. Seeing I was there I went to the showroom to check on the new and updated RAV4 where I made eye contact with Carl Beckford. check-up on my 2006 RAV4. Seeing I was there I went to the showroom to check on the new and updated RAV4 where I made eye contact with Carl Beckford. He came over and we chatted and he offered to have me test drive a RAV4 Limited. Once I did that I asked about how much of a trade I would get on my "06. Well...... I left there 95% sure I was going to puchase and new car and returned two hours later with a deposit. Carl informed me of all the features of the 14 model compared to my 06 model and spoke with me with respect and more importantly honesty. I never smile and laugh when thinking about purchasing a new vehicle bu Carl had me doing both. He represents Rockinghom Toyota in a very positive manner. I can honestly say "thank you Carl." More

He was very friendly and knew the specs of each of the models of car that we test drove on the day that I went. models of car that we test drove on the day that I went. More

the salesman was very comfortable to work with. I bought the Toyota corolla on Thursday and picked it up on Friday. the sales force was very friendly and courteous. the Toyota corolla on Thursday and picked it up on Friday. the sales force was very friendly and courteous. More

it's my first car and was great. Nelson is the best employee there. He explain me all about the car. I don't have the words to express how much he help me to make my decision and bought the car. I wi employee there. He explain me all about the car. I don't have the words to express how much he help me to make my decision and bought the car. I will recommend Rockingham Toyota to my family and friends. More

This is my third Toyota car and its my second at Rockingham Toyota. Jen was extremely helpful and pleasant. She took great care of me. I have been sick this last year. She got me exactly what I Rockingham Toyota. Jen was extremely helpful and pleasant. She took great care of me. I have been sick this last year. She got me exactly what I wanted, no haggle about price or anything. I would have no reservations about sending anyone to Toyota Rockingham. For me over the years its conveint to get service, and they are always courteous and helpful. More

Very positive experience - Bob listened to what I wanted and got right to a model that was the closest fit. He was very professional and the whole experience was first rate. and got right to a model that was the closest fit. He was very professional and the whole experience was first rate. More

From the moment I stepped onto your dealership lot to the moment I drove my new vehicle off the lot, the service was outstanding. My questions were answered and recommendations were taken seriously. David moment I drove my new vehicle off the lot, the service was outstanding. My questions were answered and recommendations were taken seriously. David was fantastic in seeing that I was completely satisfied with my purchase. The finance department and managers involved were beyond helpful with ensuring my business at Toyota was completed dilegently. Thank you for your services! I look forward to all future encounters! More

Purchasing a car at Rockingham Toyota was the best experience I have ever had at a car dealership before. They go above and beyond to make sure the customer is happy. experience I have ever had at a car dealership before. They go above and beyond to make sure the customer is happy. More

excellent service from all the people involved in the sales, I had a great experience for sure I will recommended Toyota Rockingham to my friends sales, I had a great experience for sure I will recommended Toyota Rockingham to my friends More

I purchased my 2007 Toyota Camry at Rockingham and have taken it there for six years of service. My previous car was serviced there, as well. Until a year or so ago, I would have recommended the Rockingham taken it there for six years of service. My previous car was serviced there, as well. Until a year or so ago, I would have recommended the Rockingham Toyota service dept. without reservations. Today was my last visit there forever, and I will be looking for someplace else to take my car for service and for purchasing my next car. I no longer trust this dealer. I am tired of going in for a routine oil change and then being shown some random part from my car that they say needs to be replaced. This is something new, and it truly feels like a ploy to squeeze some more money out of me. Also, I notice this very same thing happening to other women sitting in the waiting room...never to men. I am the first one to admit that I know very little about my car, but I have always felt I was being given good advice by the service dept. Something has changed. I feel as if I have to be on guard every time I go in. I know Rockingham is building a huge, new dealership up on Route 28 in Salem, NH. I don't want to have the squeeze put on me to help pay for their expensive new business. Today, I decided to give them one last chance. I took the car in for an oil change and told the service man I did not want any parts beyond the oil change removed from my car. I was asked to sign a paper that said I did not want "any safety check done" on my car. I explained that they could tell me if something looked wrong, but I did not want to show me some meaningless part that might have just be sitting on the shelf out back waiting to be shown to some unsuspecting woman. I must have made my point because, for the first time in a long time, they didn't try to sell me something else. However, when the oil change was completed, the service manager told me the cost would be much lower than all my other oil changes by about $17. At first, I thought I was being given some kind of discount, but then I remembered where I was and asked if they had put in the synthetic oil they've been putting in for the last 6 years. After quite a wait, the service manager came back to say they had put in non-synthetic oil and then went on to say that was OK because my car could take both types of oil. I was furious. Why, after six years of synthetic oil which they told me I HAD to use all these years, did they just arbitrarily make the change without saying anything. They have my records on the computer. The car has never been serviced anywhere else. What on earth is going on with this place? I insisted that they take the car back in, drain it, and replace the oil with synthetic. I honestly have no idea what they did and feel I have to go someplace else tomorrow to see if they really did what they said. One of my friends stopped going there last year for this very reason. So, all trust has been broken. I will not go back to Rockingham Toyota for anything. More