Canobie Lake Honda

Great Experience 2 We explored many different models and brands and the Honda Fit was, as it is aptly named, the best fit for us. The same can be said for your dealershi We explored many different models and brands and the Honda Fit was, as it is aptly named, the best fit for us. The same can be said for your dealership and staff. We went to or had dialogue with Boch, Herb Chambers, Ira and Gallery and none of those guys treated us like Amber, Jeff and Ali did. Two Fits and one Accord in our lot from you guys this month! More

Flashing D and engine light on Set up an appointment right away. Transmission fluid change took care of problem. checked error codes and made sure nothing else was wrong. all work Set up an appointment right away. Transmission fluid change took care of problem. checked error codes and made sure nothing else was wrong. all work was explained More

Very courteous employees Very prompt in a timely fashion with my appointment. Exceptional service. Service technician explained to me my work order and completed work perfor Very prompt in a timely fashion with my appointment. Exceptional service. Service technician explained to me my work order and completed work performed. Would recommend highly. More

Over 2 weeks later, still missing accessories Copy of email I just sent to Johnathan Pavnik (Sales Manager): Hi Johnathan, Thanks for the follow up email. Unfortunately, our experience in t Copy of email I just sent to Johnathan Pavnik (Sales Manager): Hi Johnathan, Thanks for the follow up email. Unfortunately, our experience in taking delivery of our new Pilot has not been very satisfying. The purchase experience itself, up to the point of signing the agreement, was actually pretty good. It was not too pushy and we ultimately agreed on an arrangement that fit our needs. It’s what followed the signing of the lease agreement that leaves a lot to be desired. Near the end of the sales process, the sales person (Amber) incorporated an accessory upsell, which I have no issue with at all. We ended up deciding to get two accessories - door edge guard and side body molding. We decided on the edge guard right away, so that was incorporated into the lease agreement. We decided to get the body molding when we picked up our vehicle. We agreed that we would pay for that separately, which was also not a problem. The problem is that over 2 weeks later, we still do not have either accessory installed on our vehicle. Let me take you through the events step by step. We signed the lease agreement on the evening of Friday, July 29. Again, up to this point, it was quite a pleasant experience. People stayed past closing to finish the paperwork, so we appreciated that. The vehicle could not be prepared that evening, so we agreed to come back on Saturday to turn in our old vehicle, also a Pilot (actually this is our 6th Pilot), and to pick up our new vehicle. When we arrived on Saturday, the vehicle was prepared - so far so good. When we arrived, the sales person greeted us and took the keys to our old vehicle, handed us the new keys and walked us out to the new vehicle. She went through some of the features of the vehicle, handed us the paperwork from the previous evening and asked if we had any questions. I had to tell her that we still have things in our old vehicle that we need to transfer. She gave me the old keys back and I moved our old car next to the new one. At Autofair Honda, which is where we have leased the previous 4 Pilots, they arrange for the 2 cars to be next to eachother in a dedicated indoor location to make the transfer more seamless and convenient. They also remove the old plates and hand them to us. Here, I had to go back inside and ask for a tool to remove the plates from my old car. Before we left with the new vehicle, I checked in with the sales person and told her that we would like to add the body moldings as an accessory. She went to check in the back and informed us that both the edge guard and body molding should arrive on Tuesday. She also told us that we can just come by and have them installed, but that she would call to confirm that they had arrived. We did not receive a call on Tuesday to let us know if the accessories had arrived. My wife was in the general area on Tuesday, so she stopped by to see if she can have the accessories installed. She spoke to a service rep who confirmed that the accessories were there, but that it would take 3 hours to install and that she would need to make an appointment. There was no mention of this prior to this point. It seems that the sales person should have known this and explained it to us when we ordered the body molding. At the very least, either she or a service rep should have called and offered to make an appointment. She said she understood and made an appointment for Wednesday, which we later changed to Saturday so that she would not have to wait there for 3 hours. We went back on Saturday and dropped the car off around 11:00am and agreed to pick it up around 4:00pm. A little before 2:00pm, I got a call from a service rep (Tim J.) who said that they don’t have the edge guard and that they can’t do the install. I told him that someone had confirmed on Tuesday that you did have them, but he kept apologizing and saying that they don’t have it. So we went back to pick up the car and to reschedule. When we were there, the lady in the office next to the service desks overheard our conversation with the service rep and double checked. It turns out that you did have both accessories after all. The service rep was very apologetic. He felt very bad that we had wasted our Saturday and offered to come pick up and drop off the vehicle at our home in order to have the accessories installed. We were quite unhappy at this point, but agreed to have him do the installation on Wednesday (August 10). He took down my wife’s cell number and said that he would call around 9:00am to come pick up the car. She stayed home and waited for his call on Wednesday. No call. Thursday – no call. Quite annoyed at this point, I called the dealership on Thursday afternoon and asked to speak with someone who is in charge. I explained that the issue spans sales and service, and the person who answered the phone said I should speak with the General Manager. He was not there so she took down a message, and I explained that the issue has to do with the dealership completing the delivery of a leased vehicle. It is now 5 days since I left the message and I have not gotten a call back from this GM or anyone else at the dealership. At this point, we have wasted numerous days and hours, and when I called the dealership to speak with someone in charge, there has been no response. Needless to say, this has not been a good experience. As I mentioned, we’ve leased the previous 4 Pilots from Autofair Honda and have always had a great experience. We always receive follow up calls from the sales person and sales manager to make sure that we are happy with the vehicle and the customer service. We decided to check out Rockingham Honda since you guys are closer to home and in a new facility. The stark contrast in the level of customer care has been a jarring experience. Acquiring a new vehicle should be a happy experience, but it’s turned out to be quite an aggravating one. You do still owe us the accessories, so please let me know how you intend to fulfill the purchase. How is it that you do not have an open record for an unfulfilled vehicle delivery on which you would proactively seek to close anyway? More

Very honest price They treated my family and I with respect and honesty. they just just simply provided us with the lowest price. Thank you great buying experienced. They treated my family and I with respect and honesty. they just just simply provided us with the lowest price. Thank you great buying experienced. More

New CRV Lease We're very pleased to come back to the Rockingham family for our most recent lease. All around smooth, simple, and enjoyable (as possible) process. We're very pleased to come back to the Rockingham family for our most recent lease. All around smooth, simple, and enjoyable (as possible) process. More

easy and excellent service I bought a 2016 Pilot. The experience far exceeded my expectations!! Everyone was professional , friendly and above all accommodating. I would recomme I bought a 2016 Pilot. The experience far exceeded my expectations!! Everyone was professional , friendly and above all accommodating. I would recommend them to anyone More

Good service The people at Honda were very friendly, kind. They were patience and kept me carm. I will and have recommended Honda in Rockingham to my friends and f The people at Honda were very friendly, kind. They were patience and kept me carm. I will and have recommended Honda in Rockingham to my friends and family. More

By far best experience at a dealership. Fast & easy I bought a 2017 Ridgeline. The experience far exceeded my expectations!! Everyone was professional , friendly and above all accommodating. I would rec I bought a 2017 Ridgeline. The experience far exceeded my expectations!! Everyone was professional , friendly and above all accommodating. I would recommend them to anyone More

great car buying experience My initial contact via the internet with Kristi was very professional and informative. We initially planned to go visit a couple of Honda dealers bef My initial contact via the internet with Kristi was very professional and informative. We initially planned to go visit a couple of Honda dealers before deciding but our interaction with Matthew as our sales rep had us sold on using Rockingham Honda. Matthew was very professional, helpful and very pleasant to deal with (" not pushy"). We were thrilled with the fairness of the price, and the value of our trade in. Highly recommend using Rockingham Honda and ask for Matthew! More